Reviews Unicorn Vape : Discover customer reviews from unicornvape.com (Page 11)

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Acheteur Vérifié

Published on 30/03/2020 à 12h18 following a purchase from 22/03/2020

I am missing 2 Flash Pear juices.

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Acheteur Vérifié

Published on 29/03/2020 à 14h49 following a purchase from 22/03/2020

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Acheteur Vérifié

Published on 28/03/2020 à 15h42 following a purchase from 21/03/2020

Order not received! I have already tried to contact customer service by email twice (no way to contact them by phone). I am still waiting for a response.
No tracking from the post.

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Acheteur Vérifié

Published on 24/03/2020 à 12h50 following a purchase from 17/03/2020

Leak in my shipping package!

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Acheteur Vérifié

Published on 21/03/2020 à 12h52 following a purchase from 14/03/2020

Hello,
I am sorry for the issue you are experiencing with the delivery of your order. Your order has been shipped, but postal services sometimes have small delays for which we unfortunately cannot do anything. Your order should arrive in the coming days. Please contact us again if you still have not received anything by the beginning of next week.
We have received and responded to all your messages - remember to check your spam folder if you are not receiving them correctly.
Best regards and happy vaping,
Bastien
Unicorn Vape

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Acheteur Vérifié

Published on 20/03/2020 à 13h28 following a purchase from 13/03/2020

Hello, the completely black background is not at all user-friendly or pleasant for me. I couldn't find the resistors, the searches are not really simple for me.... As for the boosts, there is no choice of nicotine dosages, I only found 10 or 20 mg. In any case, perfect delivery, very reasonable deadlines. Thank you for your responsiveness. Best regards, Valerie

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Acheteur Vérifié

Published on 17/03/2020 à 21h41 following a purchase from 10/03/2020

I still have not received this order which was supposed to be delivered to me on February 14... A shame

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Response from Unicorn Vape Published on 18/03/2020

Hello,
The tracking of your order indicates that it was delivered on February 14 to your home. Following your message, we replied indicating the documents to send us in order to open an investigation with the Post. We have still not received a response from you to date.
Best regards,
Bastien
Unicorn Vape

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Acheteur Vérifié

Published on 12/03/2020 à 16h06 following a purchase from 05/03/2020

I am very disappointed, missing an easy 20ml in the Zikoko bottle. Otherwise, everything else was perfect.

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Acheteur Vérifié

Published on 25/02/2020 à 19h21 following a purchase from 12/02/2020

115th order no gift
Promotion code "Petit" did not work at the time of the order
SPEND YOUR MONEY ON OTHER NICER AND COMMERCIAL SITES

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Response from Unicorn Vape Published on 25/02/2020

Cap of the Unsteeped 60ml bottle poorly closed, so products spilled halfway in the envelope. So very unhappy. No more orders from me in the future. Regards

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Acheteur Vérifié

Published on 19/02/2020 à 13h55 following a purchase from 12/02/2020

Delivery time was super long on this order, much longer than usual. Hence the 3 stars instead of 5.

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Acheteur Vérifié

Published on 19/02/2020 à 13h31 following a purchase from 12/02/2020

Fast delivery, perfect! However, my bottle of Vaping Birdy vanilla cream has a well-damaged label and the cap is full of dust..

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Acheteur Vérifié

Published on 16/02/2020 à 21h08 following a purchase from 09/02/2020

One vial partially leaked during transport.

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Acheteur Vérifié

Published on 15/02/2020 à 12h57 following a purchase from 08/02/2020

Hello,
I am sorry for the issue you are experiencing with your order. If you received a damaged product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape

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Acheteur Vérifié

Published on 10/02/2020 à 16h43 following a purchase from 03/02/2020

Perfect so far or almost, but now.... I am missing the base that was charged to me but not sent.

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Response from Unicorn Vape Published on 10/02/2020

Hello, If a product is missing from your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you :) Best regards and happy vaping, Bastien Unicorn Vape

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Acheteur Vérifié

Published on 09/02/2020 à 21h32 following a purchase from 16/12/2019

Item refunded.

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Acheteur Vérifié

Published on 07/02/2020 à 17h09 following a purchase from 31/01/2020

I received the package 3 days late and the flask was broken with e-liquid everywhere

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Response from Unicorn Vape Published on 10/02/2020

Hello,
If you received a damaged product, do not hesitate to contact our customer service at [email protected]: our team will be happy to assist you quickly!
Best regards and happy vaping,
Bastien
Unicorn Vape

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Acheteur Vérifié

Published on 05/02/2020 à 18h20 following a purchase from 29/01/2020

Some good promotions. Unfortunately, free shipping from €70. Shipping packaging rather poor. Leak on a bottle from my last order.

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Response from Unicorn Vape Published on 06/02/2020

The choice of Colissimo is catastrophic! You commit to deliver within 48 hours to home.
It took me 7 days to retrieve my package at the post office! It's outrageous!
Change your logistics partner or I will change sites

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Acheteur Vérifié

Published on 27/01/2020 à 20h28 following a purchase from 16/01/2020

I encountered a small issue but it was resolved very quickly, so I am quite happy overall.

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Acheteur Vérifié

Published on 17/01/2020 à 16h49 following a purchase from 10/01/2020

Extremely slow delivery times. Order placed on 11/12. Not yet received after 14 days of waiting. Customer service very unresponsive, almost non-existent. Last time I order here. Site not recommended.

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Acheteur Vérifié

Published on 04/01/2020 à 22h44 following a purchase from 28/12/2019

Good price, too bad the flavors are a bit disappointing.

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Acheteur Vérifié

Published on 30/12/2019 à 15h23 following a purchase from 23/12/2019

Hello,
Your package was shipped on the day of your order, but unfortunately some packages destined for countries outside the European Union sometimes have extended delivery times as they may be held in customs in the destination country. We always attach all necessary documents for quick customs clearance to the packages, but it can happen that some packages are nevertheless held and delayed. Our customer service responds to your messages but there is nothing we can do to speed up the customs clearance of your package.
Best regards and happy vaping,
Bastien
Unicorn Vape

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Acheteur Vérifié

Published on 25/12/2019 à 15h26 following a purchase from 11/12/2019

1 week to receive the package it would be good to use another carrier than the post

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Response from Unicorn Vape Published on 25/12/2019

After a week I still have not received my order.
The website is buggy...
No responses to my follow-ups.
The price is attractive. I will judge the quality of the products after their receipt...

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Acheteur Vérifié

Published on 23/12/2019 à 13h41 following a purchase from 01/12/2019

1 week to receive the package, it would be good to use another carrier than the post

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Acheteur Vérifié

Published on 14/12/2019 à 12h56 following a purchase from 07/12/2019

Great price. Too bad the delivery is chargeable!

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Acheteur Vérifié

Published on 10/12/2019 à 14h45 following a purchase from 03/12/2019

Very good site, but too many promotions all the time, it's exhausting.

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Acheteur Vérifié

Published on 05/12/2019 à 23h38 following a purchase from 28/11/2019

After a week I still haven't received my order.
The website is buggy...
No responses to my follow-ups.
The price is attractive. I will judge the quality of the products after their reception...

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Response from Unicorn Vape Published on 06/12/2019

Hello,
Your order was returned to us because you provided an incorrect address, so the Post could not deliver it to you. As soon as the order came back to us, we confirmed the address with you and immediately reshipped your order, providing you with the tracking number by email. If you have any other questions, feel free to contact us at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape

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Acheteur Vérifié

Published on 04/12/2019 à 17h56 following a purchase from 27/11/2019

Order received perfectly. Small downside for the delivery not received within 48H, and the Unicorn Vape site quickly shifts the blame to the post office, I paid for a 48H delivery, so the least they could do is make a commercial gesture on the shipping costs, knowing that they can be reimbursed by the post office for not being delivered on time.

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Acheteur Vérifié