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Rating: 3 out of 5
Good site
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Customer reviews of Unicorn Vape
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
Summary of reviews
Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
Reviews 1 and 3 stars
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Rating: 1 out of 5
I wouldn't feel it around me
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Rating: 3 out of 5
Hello, your site is great, your products are of very high quality and I will remain loyal to Unicorn Vap. However, it regularly happens that the liquids arrive poorly sealed and leak during delivery (loss of e-liquid). Best regards
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Rating: 3 out of 5
no loyalty points system
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Rating: 3 out of 5
Shipping a bit expensive and promotions a bit limited... otherwise serious site
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Rating: 3 out of 5
not bad
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Rating: 3 out of 5
Big leak on this order but well, the post is so careful!!!
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Rating: 3 out of 5
Order arrived in 1 week, probably due to promotional offers so to be improved.
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Rating: 3 out of 5
shipping is a bit long sometimes, other times fast, a great site with a lot of liquid choices and new products
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Rating: 3 out of 5
Ordered on the 5th received on the 12th instead of the 24 to 48 hours that was agreed, when I asked Unicorn Vap if there was a problem with my package, I was told to wait, I had to contact the post myself which is not very serious since the shipping costs are paid to Unicorn Vap and not to the post, it is up to the seller to do what is necessary
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Response from Unicorn Vape
Hello Anthony, Thank you for your comment! Following the bad weather last week in the Paris region, the postal network was disrupted and many packages experienced delays of several days. This problem is global and does not only concern shipments from our platform. We completely understand your frustration, but in this case, unfortunately, there is no other solution than to be patient and wait a few days for the situation to resolve. Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 3 out of 5
Good site good product but you have to be patient for shipments. Already 2 times so either my name is not liked or it's the organization that does that.
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Response from Unicorn Vape
Hello Yannick, Thank you for your comment! As indicated on the site, we ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day - the tracking link is sent to you by email the same day, a few hours after shipping. Once the package is shipped, it is in the hands of the Post, and the vast majority of packages reach their destination in mainland France within 48 hours. However, it sometimes happens that shipments experience some delays over which we unfortunately have no control. If your package takes longer than reasonable to arrive at its destination, do not hesitate to contact us by email! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 3 out of 5
A good site where you can find a bit of everything and with super interesting promotions, however 70€ for free shipping is expensive
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Rating: 3 out of 5
The promotions are interesting but shipping is not free.
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Rating: 3 out of 5
no paypal
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Rating: 3 out of 5
there are other better ones
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Rating: 1 out of 5
Very disappointed not to have received my order placed at the beginning of November and no time or possibility to file a complaint and 'investigate' for a liter of juice. Hoping to receive my liter of big juice one day. I don't dare to reorder the same item for fear of losing 60 euros again.
Best regards
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Best regards
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Rating: 3 out of 5
good product, however the package was torn/opened upon arrival in the mailbox by the carrier..;
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Rating: 3 out of 5
The site is a bit confusing and not always very smooth. I regret that there is no reward system with loyalty points or something else and especially I find the threshold for free shipping very high.
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Rating: 3 out of 5
Product is perfect, too bad about the shipping costs. For Belgium no minimum orders without shipping costs!
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Response from Unicorn Vape
Hello Albert and thank you for your message! Shipping costs to Belgium are free from 99 Euros of purchase ;)
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Rating: 3 out of 5
Average, a correct experience but some services need improvement.
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Rating: 3 out of 5
meh ....
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Rating: 3 out of 5
I still haven't received my order because there is no invoice, and still no response from you
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Response from Unicorn Vape
Hello Matthias and thank you for your comment! We have indeed responded to your message regarding the issue with the delivery of your package. Our customer service response time is generally 24 hours. Please feel free to reach out to us by email if necessary ;)
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Rating: 3 out of 5
Never had a problem, except for the last order which arrived in a terrible state.
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Response from Unicorn Vape
Hello Oussama! I am sorry that your order arrived in poor condition. Our team does everything possible to pack your orders as carefully as possible, but unfortunately, it sometimes happens that rare packages are damaged during transit. If any of the products in your order arrived damaged, please feel free to send us a little message via the contact form on the site or directly to the address [email protected] so that we can resolve the issue :)
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Rating: 3 out of 5
Interesting prices and products.
That said, I asked for advice on one of my orders and I never received a response!
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That said, I asked for advice on one of my orders and I never received a response!
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Rating: 3 out of 5
Great site, fast shipping but average packaging, one bottle leaked during transport.
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Rating: 3 out of 5
Good site but unfortunately the package arrived in a terrible state and the liquid bottle was half crushed, it's the first time this has happened!
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Response from Unicorn Vape
Hello Simon, and thank you for your comment! Our team does everything possible to pack the packages as carefully as possible, but transport incidents during postal delivery, although fortunately very rare, are unfortunately inevitable. If any of the products you received arrived damaged, please feel free to contact us directly from the site so that we can resolve the issue ;)
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Rating: 1 out of 5
misleading description.
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Response from Unicorn Vape
Hello Romuald and thank you for your message.
As indicated on the site, the replacement buttons for HexOhm are compatible buttons with the switches of all existing models.
If you still encounter a compatibility issue or anything else with your replacement buttons, you can contact us at [email protected], you will receive a quick response.
As indicated on the site, the replacement buttons for HexOhm are compatible buttons with the switches of all existing models.
If you still encounter a compatibility issue or anything else with your replacement buttons, you can contact us at [email protected], you will receive a quick response.
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Rating: 1 out of 5
I contacted customer service and I received no response from the store!
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Response from Unicorn Vape
Hello Laurent and thank you for your comment. Looking at your history, I find no message related to after-sales service. The last question we have from you dates back to October 2016 and we replied to you. If, however, another question or after-sales request has gone unanswered, you can contact us at [email protected] and you will receive a quick response. We are at your complete disposal.
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Rating: 1 out of 5
Extremely disappointed with my last order, 2 liquids advertised as full VG are not, resulting in zero for my Dripper! Candi King strawberry
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Response from Unicorn Vape
Hello Sébastien, and thank you for your comment! I am sorry to hear that the product received does not meet your expectations. I confirm that the VG/PG ratio of Candy King Strawberry Watermelon is 80/20, as indicated on the product sheet. We always try to communicate the exact VG/PG ratio of the liquids we offer, and we do our best to obtain the information from the manufacturer when it is not explicitly mentioned. However, this is a data point that is rarely perfect, as the method of calculating this ratio can vary depending on the laboratory. Additionally, if the liquid is then mixed with one or more nicotine boosters, the VG/PG ratio of the resulting liquid will differ depending on the proportions of the mixture. These variations remain minimal, and you should have no trouble vaping this liquid on a dripper. It is difficult for us to assist you without more information about the problem you are encountering: do not hesitate to send us a little message with more details and we will do our best to help you :)