Customer reviews of Unicorn Vape

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
5 19,5k 84% 4 2 429 11% 3 697 3% 2 217 1% 1 332 1%

Summary of reviews

Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.

Reviews 1 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
Delivery price too high compared to the order price, especially since it arrived 48 hours late, which is double the delivery time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2022
To be reviewed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2021
Non-existent customer service, delivery announced 24/48h received at 72!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2021
Website rather well done, incredibly low prices all year round, but customer service not very good...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2021
The site could be better by allowing us to choose by quantity for example, the packages are neglected, I received mine completely open because it was a cut and poorly redone box, everything looks crushed, it's incredible to deliver packages like that knowing that I'm not the only one... Check your packages or change your staff!
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Response from Unicorn Vape
Hello,
Our team takes great care in packaging the parcels, and I confirm that no order is shipped in a cut box. However, it can happen, rarely, that some packages are damaged during transport and are then repackaged by the Post Office. In this case, if you received a damaged product, please do not hesitate to contact our customer service at [email protected] and we will be happy to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2021
The order arrived on time. However, one 50ml bottle was missing 1/4!!! After making a complaint, to this day, no response from the site.
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Response from Unicorn Vape
Hello,
We responded to your message but have not received any response from you. Please feel free to resume the conversation by email to resolve this issue as soon as possible!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2021
I received my product but not the boosters. And the delivery was scheduled for the 27th and received only on the 29th. Disappointed.
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Response from Unicorn Vape
Hello,
If you are having an issue with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
The boosters were missing inside and nothing was done a week later
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Response from Unicorn Vape
Hello
We responded to your message on the day we received it, and the missing products were resent the same day
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
I never received the order. I asked for details about the status of my order and was informed that it was in the process of being delivered while I have nothing in my mailbox.
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Response from Unicorn Vape
Hello,
The tracking indicates that your order was delivered on Monday, November 22. If you are having a problem with your order, please do not hesitate to contact our customer service at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2021
What an experience! I ordered an atomizer that was in stock so marked as validated then sent, I received a message 3 days later saying the product is no longer in stock!! So why was it marked as sent!! Avoid, never again with these incompetent people.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2021
I paid and ordered 20 unicorn boost 20mg of nicotine 10ml, they were not in my order, I am really disappointed especially since I paid for them.
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Response from Unicorn Vape
Hello,
If a product is missing from your order, please do not hesitate to contact us at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2021
waiting for a response from customer service for a complaint about the last order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2021
Disappointed, 2 bottles leaked in the packaging but otherwise no issues!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2021
The cigarette was not for me, I couldn't get the draw right, the juice was leaking everywhere.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Damaged package and missing e-liquid bottle even though I suspect it was the carrier's fault, the packages should be of better quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/10/2021
Disappointed not to have received the Anarchist liquid with strawberry that I recommend to everyone who loves strawberry, instead I received another liquid that is good but not what I ordered, so disappointed.
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Response from Unicorn Vape
Hello,
If you received a product by mistake, please do not hesitate to contact our customer service at [email protected], we will be happy to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2021
We are definitely not at the top of red fruits, I find it has a medicinal taste, the sensation of vaping old strepsils ;( tested on berserker mtl, nevoks feelin and suorin air mod, same observation. A friend liked it so I gave it to him, as the saying goes 'to each their own bad taste'.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2021
Not enough coffee flavor in 500ml and I never received a promotional code!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2021
I gave them 3 stars instead of 5 because my last order on the product did not have the spout to pour the product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2021
I ordered once and everything went smoothly, the second time the package arrived broken with my 500 ml bottle completely empty and the rest soaked. Following up with customer service to see about a refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
2nd order, and like the 1st, the items arrived damaged due to poor packaging!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
I received a damaged order "empty 500ml bottle out of 4 bottles" and I refused the order (I did not accept the delivery from the courier) and I have not yet received a refund or an exchange order. I made two complaints, and they have not responded or provided any information, and I think I have been scammed for an amount of 107.90 euros, and I want to open a case against unicornvape, so if anyone knows anything please help me. Thank you
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Response from Unicorn Vape
Hello,
We resent your order on the day you reported the incident and we sent you your new tracking number. If you do not receive our messages, please check your spam folder.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2021
Well received the package but products are missing upon arrival without notifying the customer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2021
Good site, a lot of choices but very long delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
A wide range that is quite nice.
The downsides are:
- no loyalty
- delivery at the same price for any rate.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/07/2021
Late delivery
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Response from Unicorn Vape
Hello,
The Post indicates it has passed but was unable to deliver your package. It has been redirected to a pickup point near your home. Please feel free to contact our customer service if you encounter any delivery issues.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2021
Illegible label. No after-sales service.
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Response from Unicorn Vape
Hello,
We are surprised by your comment as we have not received any message from you and your order appears to be delivered. If you are experiencing an issue with your order, please do not hesitate to contact our customer service at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2021
Excellent prices and products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2021
Order never received!
they doubt your postman
and your neighbors, really not serious.
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Response from Unicorn Vape
Madam,
Your order has been marked as delivered by the Post. However, we have fully refunded it when you indicated that you had not received it. We do not know what more you expect from us.
Due to the very rude tone of your messages to our customer service, we have asked you to no longer contact us and to stop using our site. We respectfully reiterate this request here.
Best regards,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
Slow shipment and little tracking information to Italy. It's been two weeks and my order is not in Italy yet
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Response from Unicorn Vape
Hello,
Your package was sent on the day you ordered, but sometimes delivery can be slower than expected, especially during summer holidays. Unfortunately, there is nothing we can do to speed up the process. Tracking info has now been updated and the package will be with you shortly.
Cheers
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2021
I ordered a little tiramisu, I received a little breakfast instead! I did not receive any explanation from you! That's a shame!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2021
I have never received a response to my message sent via contact, the products were therefore sent late and did not arrive on time at the destination, so I have to resend the package to another address and I had to buy liquid at my vacation spot.
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Response from Unicorn Vape
Hello,
As indicated on our site, we ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day: your order placed on a Friday afternoon was therefore shipped the following Monday.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2021
Disastrous and dishonest customer service!
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Response from Unicorn Vape
Hello,
We are surprised by your comment as we have not received any message from you. If you are experiencing an issue with your order, could you please contact our customer service at [email protected] to describe it to us?
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2021
Not enough content in 250 ml
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Response from Unicorn Vape
Hello,
We do not understand your message, could you provide us with more information?
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
Product not received but I was refunded quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Delivery delay. still haven't received my delivery
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Response from Unicorn Vape
Hello,
Your order was shipped on June 30, it happens that shipments to Morocco take more than a week. Sometimes packages are inspected by customs upon arrival in the destination country. If you encounter a delivery problem, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2021
By receiving products!!!
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Response from Unicorn Vape
Hello,
If you are experiencing a delivery issue, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
Products arrived a bit late and lack of tracking on your site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2021
I sent you a complaint and I have not heard back
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Response from Unicorn Vape
Hello,
We have responded to all your messages. If you are not receiving them, please check your spam folder.
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