Customer reviews of Unicorn Vape

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews

Summary of reviews

Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.

Reviews 1 and 4 stars

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Stephane H.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good, but it lacks loyalty points when ordering a lot.
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Roger R.
Rating: 1 out of 5
following a purchase from 24/01/2024
Resistance dead on arrival, leaking everywhere, changed seals 2X
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Stephane H.
Rating: 4 out of 5
following a purchase from 13/01/2024
Good
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Stephane H.
Rating: 4 out of 5
following a purchase from 25/01/2024
Good
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Arnaud L.
Rating: 4 out of 5
following a purchase from 12/01/2024
very good
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Patrice F.
Rating: 4 out of 5
following a purchase from 10/01/2024
Good, no problems to report.
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Benjamin P.
Rating: 4 out of 5
following a purchase from 13/12/2023
Varied choices, correct prices, rather fast deliveries
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Megzar O.
Rating: 1 out of 5
following a purchase from 08/01/2024
My bottle of liquid was spilled in the box
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Christine M.
Rating: 1 out of 5
following a purchase from 06/01/2024
Broken cap so product to be drained quickly
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Christian M.
Rating: 4 out of 5
following a purchase from 03/01/2024
Good quality products, the only improvement is the delivery time
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Pascal H.
Rating: 4 out of 5
following a purchase from 01/01/2024
I love U.V, so many products, so many ranges, so many promotions, so many discount codes, the king of vaping. Deliveries are fast and secure. The only reason I don't give 5 stars is because I have to order my 10 ml 20 mg 50/50 nicotine boosters from another site, a problem that according to customer service should be resolved soon. Thank you U.V
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Bastien L.
Rating: 4 out of 5
following a purchase from 27/12/2023
A lot of choices. Fast delivery.
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Nathalie J.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast shipping. Too bad that out of the 6 products, 5 expire in September, hence a slightly yellowish color.
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Arnaud L.
Rating: 4 out of 5
following a purchase from 26/12/2023
Nothing to report
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Isabelle D.
Rating: 4 out of 5
following a purchase from 25/12/2023
Impossible to reach someone in case of a problem other than by email. Too bad we can't talk to an operator via phone
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Cydric L.
Rating: 4 out of 5
following a purchase from 24/12/2023
Good site, the only thing to criticize is that there isn't enough choice in ml. I would like to buy products in large quantities.
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Sébastien B.
Rating: 4 out of 5
following a purchase from 22/12/2023
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Anthony F.
Rating: 1 out of 5
following a purchase from 21/12/2023
The customer service does not respond except when we ask to cancel the order and more than 4 days without responses
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Antoine R.
Rating: 4 out of 5
following a purchase from 19/12/2023
A wide choice and attractive prices in flash sales. Customer service is responsive in case of problems with an order, however I have never received a response from the webmaster regarding technical issues encountered on the site, hence my one star less!
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Emilien E.
Rating: 4 out of 5
following a purchase from 12/12/2023
Very good quality products, fast and careful delivery
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Sabrina G.
Rating: 4 out of 5
following a purchase from 06/12/2023
Everything received, thank you.
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Sabrina G.
Rating: 4 out of 5
following a purchase from 04/12/2023
Good reception, except for one flock.
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Xavier C.
Rating: 4 out of 5
following a purchase from 04/12/2023
Delivery is fast and the products arrive intact. Nothing to say
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Gregory P.
Rating: 4 out of 5
following a purchase from 02/12/2023
Flask cracked and about 1/4 spilled in the package. Too bad for the loss and the cleaning. Otherwise, very good liquid and delivery
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Allan L.
Rating: 4 out of 5
following a purchase from 28/11/2023
Top site, easy to navigate
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Brice L.
Rating: 1 out of 5
following a purchase from 30/11/2023
Order received incomplete with items said to be 'in stock' on the website but not received, no justification for this problem. Liquids not dated or with expired DLUO.
I am making a complaint to customer service, no discussion is held to see if I want to exchange my liquids or if I just want to be refunded by returning the items. The decision is made unilaterally by the seller who 'partially' refunds my order. I have no say in this decision. Huge disappointment for an order. This was my first order and it will certainly be the last. Be careful with the products you order.
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Mohamed Samy M.
Rating: 4 out of 5
following a purchase from 29/11/2023
Haven't received yet
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Maxime C.
Rating: 4 out of 5
following a purchase from 28/11/2023
Not the prettiest site but quite easy to navigate!
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Jolene S.
Rating: 1 out of 5
following a purchase from 15/11/2023
Our reviews are moderated like on Facebook 'following the intervention of customer service' (?? What?)
So I reiterate my problem is not resolved at all, I was indeed delivered super fast but the box does not work.
Customer service did not appreciate my first review which was necessarily negative because they did not respond, this customer service replied that they had sent me the process for returning the defective material, it's strange I received this response but not at all the procedure) as you might guess I received nothing, I just sent a second email giving another address just in case... no bad faith on my part just maybe I'm unlucky but in my case it doesn't work. Obviously if in the end it goes well with customer service I will modify this review, but it is clear that I will never return to this website, for a box at 40 bucks you are dragging your feet....
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Response from Unicorn Vape
Hello, Our customer reviews are managed by the independent company Verified Reviews. We do not have control over it. We have now sent you the product return procedure 4 times. I don't know why you are not receiving our emails, all our other customers receive them without any problem. The product can be returned to the following address: Unicorn Vape - product return 130 rue de Normandie 92400 Courbevoie Please mention your order number on the shipment. Any product returned to us will be processed within 48 hours of its receipt at our premises. Best regards and happy vaping, Sabrina Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2023
Terrible, package still not arrived, customer service is horrible, nothing is going well, run away.
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Response from Unicorn Vape
Hello, Your order could not be delivered, the Post indicating that the delivery address is incomplete. When the order was returned to us, we contacted you to confirm your delivery address, and we reshipped your order. We have responded to each of your messages. The address provided on the package is exactly the one provided at the time of your order. We are aware that the delay of your order can be frustrating, but if the Post is unable to locate your home with this address, unfortunately, we cannot do anything more. Best regards and happy vaping, Bastien Unicorn Vape
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Remi D.
Rating: 4 out of 5
following a purchase from 27/11/2023
Hello. Service: very good. Order on the site there was a bug during the first attempt to finalize the order. But nothing serious. The proof is that it worked on the second attempt. That's why 4 stars. Best regards
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Stéphane S.
Rating: 4 out of 5
following a purchase from 26/11/2023
Order tracking is not great, that's the only complaint I can make about the site.
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Benoît B.
Rating: 4 out of 5
following a purchase from 24/11/2023
First order on this site and I am satisfied. Just one star less because it's not possible to pay with PayPal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Too bad we can't filter the products we want by ascending price, other sites do it, and why do you never offer samples with an order? This would allow testing and possibly buying if it pleases
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
Description not compliant
Taste of wild strawberry disgusting!
I feel robbed, scammed!!!
The customer service did not want to hear anything after 2 years of orders.
You will not see me again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2023
After all this time, it would be good to consider adding the option for delivery to a pickup point.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/11/2023
Incomplete order
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2023
Fast and well packaged. I give one star less for the relatively high shipping costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Cap of the flask was poorly tightened, everything was soaked. The bubble wrap was not enough. Where is the little gift to taste? Even your business card is not there. First time in ten years.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2023
Very long delivery! Customer service responds once in two! Very disappointed!
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