Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2021
Very good responsiveness to manufacturers' product issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2021
Hello,
Univers-Trains is a site where I have always found what I wanted; when the item is not there, I still order and, a few days later, I have the desired item. Univers-Train, I give a rating of 4.7/5. Very good site...!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2021
Impeccable very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Nothing to say, simple and effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
Very good merchant site: good support, fast and efficient, to manage the uncertainties of an order and to obtain spare parts (if available from the manufacturer).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Very good merchant site: good support, fast and efficient, to manage the uncertainties of an order and to obtain spare parts (if available from the manufacturer).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
New order in the same week because Univers Train took my request into account and reactivated my loyalty points that had expired for 15 days.
Thank you again for your action and keep it up to always be at the top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Once again, the service is top-notch with Univers Train
I can only recommend it as I have never been disappointed whether in-store, at a fair, or ordering online
Keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
Serious, efficient, fast delivery, for me it's perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
Well arrived, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Very fast delivery and well packaged in a box suitable for the format. Bravo! Very competitive price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2021
speed of delivery and tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2021
very good relationship and very great efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Not received yet but it looks very correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2021
Store always at the top, order processed and available quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
Thank you for the information
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
I recommend this site, fast and clean shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2021
SERIOUS SELLER AND VERY COMPETITIVE PRICES, THIS IS NOW MY STORE FOR TRAINS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Good transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Great! I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
sent super fast, shipping a bit expensive, 2nd order almost 80 euros each time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2021
Very good communication, the staff is attentive to the customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Very good, impeccable service, fast and careful shipping!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
It was my first order and I am completely satisfied in every way, tracking, speed, packaging. Recommended store. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Good evening, very good, ultra-fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Thank you for the quality of your service. Everything was very well packaged and our 5-year-old grandson, a train enthusiast, really appreciated the catalogs included in the package that made him dream!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2021
Very simple to use website. Quick order and delivery as scheduled. Very serious and professional. Highly recommended!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Deadlines are respected and Univers-trains reacted immediately when it was necessary to resolve a customer service issue. It's a very friendly team and I highly recommend this brand.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2021
Very good, impeccable service!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
Always well advised by the professional in the department who is always attentive, it's essential to retain the customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Store always attentive to the customer and always ready to help.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2021
Easy consultation, competitive prices (for these models), very effective follow-up, perfect email exchange, fast shipping but since I am currently in Belgium, it seems to me that from a certain purchase amount, shipping could be free and via Mondial Relay (low price and well-tracked delivery) thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2021
Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
WE RECEIVED THIS DEADLINE FROM PRODUCTION EPM DOES NOT QUESTION THE QUALITY OF SERVICES AS SOON AS ANNOUNCED AS SOON AS SHIPPED
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