Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.
OK for speed and communication. In terms of packaging quality, most of your competitors do much better, poorly done packaging for you with protection in the form of crumpled paper, meh...
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Alain T.
Rating: 4 out of 5
following a purchase from 31/10/2025
A team at your service.... ready to help you finalize an online order!
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Pierre M.
Rating: 4 out of 5
following a purchase from 27/02/2026
The new version of the site is not yet up to par....
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Thierry C.
Rating: 4 out of 5
following a purchase from 30/01/2026
A bit difficult to find your way the first time
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John G.
Rating: 4 out of 5
following a purchase from 05/09/2024
a problem with delivery times.
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Herve R.
Rating: 4 out of 5
following a purchase from 25/12/2025
Nothing to report.
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Christian C.
Rating: 4 out of 5
following a purchase from 11/12/2025
Pleasant site
Lots of choices
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Nestor A.
Rating: 4 out of 5
following a purchase from 22/09/2025
From a material point of view, in terms of description and availability, the site is impeccable. Regarding the purchase, I have a small remark about the payment via 'Alma', whose operation is not entirely clear (a detailed guide outlining the necessary steps and the information to have on hand before starting would probably be useful).
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David B.
Rating: 4 out of 5
following a purchase from 01/03/2025
Very good site despite some usability issues on smartphone. (For the confirmation of orders for pre-ordered products)
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Pierre M.
Rating: 4 out of 5
following a purchase from 18/11/2025
Easy navigation on the site, trial of the loco done in the store upon receipt. Too bad the final price is increased by €10 compared to the price indicated at the time of booking ...
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Richard C.
Rating: 4 out of 5
following a purchase from 05/10/2025
No significant navigation, just one specific thing found by chance
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Mathieu G.
Rating: 4 out of 5
following a purchase from 30/09/2025
It would be nice to have a section with the documentation/manual of the material to download...
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Yves C.
Rating: 4 out of 5
following a purchase from 30/08/2025
Good for everything, maybe a downside regarding the offer which could be broader.
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Roland P.
Rating: 4 out of 5
following a purchase from 22/04/2025
The website is clear and well done. The shop seems well stocked in N, Z, and HO, but the boxes stacked behind locked showcases do not reveal their contents... This does not encourage discovery... Too bad!
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Jacques B.
Rating: 4 out of 5
following a purchase from 10/06/2025
Good
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Philippe C.
Rating: 2 out of 5
following a purchase from 02/05/2025
Of the 4 cars ordered, 1 cannot be used due to lack of hitch and another has all wheels oxidized and runs very poorly.
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Response from Univers-Train
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that 2 of your cars have issues. The hitches are normally delivered in the packaging bags. We have not received any request from you for missing parts. Best regards, The team at univers-train.com
P
Patrick B.
Rating: 4 out of 5
following a purchase from 07/04/2025
Good product, especially the right color!
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Gerard P.
Rating: 4 out of 5
following a purchase from 17/02/2025
More choice of items and brands, a technical advisor easily accessible.
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Marc F.
Rating: 4 out of 5
following a purchase from 11/03/2025
Same as below
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Thierry G.
Rating: 4 out of 5
following a purchase from 18/02/2025
Website updated in real time. Fast shipping.
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Patrick D.
Rating: 4 out of 5
following a purchase from 16/01/2025
Nothing to report. Order compliant, well packaged and received on time.
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Jacky B.
Rating: 2 out of 5
following a purchase from 10/01/2025
Hello, the ROCO blister is torn. It has already been opened. One of the two cables is not attached by a tie. It gives the impression of a second-hand product.
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Jean-Jacques L.
Rating: 4 out of 5
following a purchase from 15/03/2024
Correct service.
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Laurent C.
Rating: 2 out of 5
following a purchase from 02/02/2025
Poor stock management!
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Bertrand D.
Rating: 4 out of 5
following a purchase from 19/10/2024
So far good performance on the first two purchased products, including on my first order where the item was delivered incomplete. Shortcoming quickly corrected by a second shipment.
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Bertrand D.
Rating: 4 out of 5
following a purchase from 12/10/2024
N/A
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P M.
Rating: 4 out of 5
following a purchase from 10/09/2024
Good classic performance.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2024
The order received is this time perfect. Well packaged and complete. However, I had asked a question regarding the accessories mentioned, spring pads and the motorized fan. I have no response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2024
Great service and also fast. Small downside, some detached parts that are moving around in the box and a step missing on my BB63000 REE, untraceable in the box. A check before sending would be appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2024
Fast customer service. It's appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2024
Slow navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good but ... delivery to be reviewed. A Colissimo home delivery at 18 euros to be picked up at a pickup point is not very normal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2024
contact good big problem especially with the carrier dpd
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2024
I am not disappointed I will order again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2023
Hello, I have already ordered several times from univers-train, I have never encountered any problems, plus the shipments are fast, and the packaging is very correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Store nearby and a wide choice of materials ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Good site
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