Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
I am waiting for the delivery which should not be delayed. Regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Slowness of delivery after sending the payment; delivery date announced by the carrier inaccurate; mediocre packaging
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Response from Univers-Train
Hello Sir, Your order has been paid by check. As specified in our payment conditions, we still accept this payment method, but the shipment of the order is made 10 days after the cashing of the latter. For payment by card, PayPal or bank transfer, the order is shipped the same day or the next day at the latest. Your order was available at the relay point the day after its shipment. We remain at your disposal if needed. Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Website easily accessible and relatively well thought out.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2019
Good site, reactive company.
Thank you for your answers to questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
Everything is ok thank you. If you could lower the shipping costs from a certain amount that would be nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2019
Too bad the documentation is not in French
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
Why do we have to pay shipping costs over 100 euros?
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Response from Univers-Train
Hello, Because with our prices, points system/additional discount, free shipping is from 200€. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2019
very good quality price ratio. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
Nothing to say about the products or the packaging as done.
To see! The cost claimed for shipping in 'Colissimo' which is higher than the competition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
Everything went well, both the ordering process and the delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
Well-organized site, very wide selection, speed and seriousness in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2019
The site is very well done. It is easy to access and there are no complications in ordering. As for the delivery, it has improved with the change of provider. Just a small remark is when you browse the catalog, you should indicate if the item is available or not. You have to go through the details to know..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2019
very well done.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
Hello, non-compliant product received missing parts on wagon etc... best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
It's a shame that the discount points from some orders older than a month (received and debited) have not yet been validated, while more recent orders have generated these famous points.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2019
The order was shipped quickly, but disappointed by the contents of the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
Order received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2019
Easy navigation on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2018
....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2019
A bit lacking in stock for decor, especially matte spray paint (matte black is especially essential) and some Humbrol matte references, otherwise very good in terms of promotional prices and decent stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
Good site for the world of model trains.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2019
Good, no particular problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2019
R;A;S; PERFECT
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