Customer reviews of Ursul

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 604 published reviews
5 521 86% 4 48 8% 3 22 4% 2 8 1% 1 5 1%

Summary of reviews

The online store excels in delivering beautiful jewelry characterized by refined materials and elegant designs, with many customers highlighting the stunning finish and aesthetic appeal of their purchases. The craftsmanship is frequently praised, as seen with items like the men’s bracelet "Le Jonc" and various bracelets that are described as having a classy and unique design. Delivery services receive high marks for being both fast and reliable, with many noting that their orders arrived on time and in secure packaging.

1 star review

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V
Virginie P.
Rating: 1 out of 5
following a purchase from 15/12/2025
The product did not match what I expected. I returned it a week ago and I'm waiting for the refund
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Response from Ursul
Hello Virginie,

Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your refund request has been processed upon receipt of it. Please do not hesitate to reach out to us with any questions.

Best regards,
The Ursul team
B
Bertrand F.
Rating: 1 out of 5
following a purchase from 14/11/2025
I do not have the engraving on the bracelet as requested in the order
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Response from Ursul
Hello Bertrand,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the oversight regarding the engraving and this has since been resolved by customer service.

Best regards,
The Ursul team
A
Alice B.
Rating: 1 out of 5
following a purchase from 30/06/2025
Bad experience
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Response from Ursul
Hello Alice,

We are sorry to hear that your experience with Ursul did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your concerns. We want to provide you with a positive experience.

Best regards,
The Ursul team
H
Helene S.
Rating: 1 out of 5
following a purchase from 23/12/2024
Product error indicated black received camel
Translated reviews
Response from Ursul
Hello Helene schmidt

We apologize for this error due to an inverted photo in the product description.
We will send you back a black python leather as soon as possible.

Sincerely
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
Delivered without gift wrapping, gift certificate, low quality box. I am very disappointed.
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Response from Ursul
Hello Verified Buyer, thank you for your review. We are sorry that your shopping experience at Ursul did not live up to your expectations. We take your comments into account and will do our best to improve our services. Thank you for your support and trust. We look forward to providing you with a better experience next time you shop with us.
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