Customer reviews of Ursul

9,5 /10

Based on 609 published reviews

Summary of reviews

Ursul consistently delivers on product quality with jewelry noted for beautiful finishes, refined belts, noble materials, and a modern, chic design that suits various occasions. Customers praise reliable, fast shipping and careful handling, with several instances of on-time deliveries, precise sizing, and personal follow-up to discuss orders and adjustments. The positive experiences include responsive and cordial service, proactive team communication, and strong satisfaction with both the style and craftsmanship of bracelets and rings. Overall, the store is viewed as professional and trustworthy, with customers highlighting durability, aesthetic appeal, and dependable order fulfillment.

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Oussama H.

Published on 11/02/2018 à 12h22 following a purchase from 11/02/2018

Pleasantly surprised by the quality of the product, it is indeed more beautiful than the presentation photos on the site. Accurate product information, especially regarding sizes. Delivery process up to standard.

Translated reviews

Response from Ursul Published on 08/11/2024

Thank you for your feedback Oussama! We are happy to hear that you are satisfied with our product and delivery process. We pride ourselves on providing accurate information and an optimal delivery experience for our customers. We hope to see you soon on our Ursul website!

Jacinto M.

Published on 01/02/2018 à 12h56 following a purchase from 01/02/2018

beautiful jewel only drawback the sending in chronopost before 15h.... was not respected...

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Response from Ursul Published on 08/11/2024

Thank you for your review of our Ursul website. We are delighted that you appreciate our jewelry. We take into account your remark on the sending in chronopost before 15h and will make sure to improve this point in the future. Thank you again for your confidence.

Jean-Marie B.

Published on 01/12/2017 à 18h38 following a purchase from 01/12/2017

very good trade, fast delivery, disappointed by the width of the bracelet compared to the site

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Response from Ursul Published on 08/11/2024

Thank you for your positive feedback on our sales service and speed of delivery. We are sorry that the width of the bracelet does not correspond to what you saw on our website. We invite you to contact us in order to find a solution to this problem. We do our best to satisfy our customers and your opinion is very important to us. We hope to see you soon on our site. Have a nice day!

Jfk

Published on 27/03/2017 à 17h47 following a purchase from 27/03/2017

The bracelet is very pretty (not very easy to put on, it's fine when you keep it on, like me, all the time. I had to send it back (a small problem during production), but the team changed the product very easily and quickly. Very professional!

Translated reviews

Response from Ursul Published on 08/11/2024

Thank you very much for your review, we are delighted to hear that you are happy with your Ursul bracelet. We're sorry for the problem you encountered with production, but we're glad we were able to resolve it quickly for you. Your satisfaction is our priority and we hope you will enjoy your bracelet for a long time to come. Thank you again for your confidence.