Customer reviews of Ursul

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 604 published reviews
5 521 86% 4 48 8% 3 22 4% 2 8 1% 1 5 1%

Summary of reviews

The online store excels in delivering beautiful jewelry characterized by refined materials and elegant designs, with many customers highlighting the stunning finish and aesthetic appeal of their purchases. The craftsmanship is frequently praised, as seen with items like the men’s bracelet "Le Jonc" and various bracelets that are described as having a classy and unique design. Delivery services receive high marks for being both fast and reliable, with many noting that their orders arrived on time and in secure packaging.

Reviews 1, 2, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
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Jan D.
Rating: 5 out of 5
following a purchase from 30/12/2019
Fast and correct delivery. Problem-free replacement.
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Response from Ursul
Thank you very much for your positive review of our Ursul website! We are delighted to hear that you had a satisfactory experience in terms of the speed and quality of our shipping service. We are also pleased to see that the replacement went smoothly. We hope to see you on our site again soon!
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Jimmy M.
Rating: 5 out of 5
following a purchase from 30/12/2019
A good experience ordering from Ursul. Delivery on time, product conforms to specifications and is well packaged.
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Response from Ursul
Thank you very much for your positive feedback on our site, Jimmy. We are delighted to have provided you with a good ordering experience with a timely delivery and a compliant product. We hope to see you soon on Ursul for future purchases in all serenity. Thank you again for your confidence and your recommendation.
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Guillaume G.
Rating: 5 out of 5
following a purchase from 28/12/2019
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Response from Ursul
Hello Guillaume, thank you very much for your review of our Ursul website. We are delighted that you enjoyed your experience with us and hope to see you again soon!
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Lucie B.
Rating: 5 out of 5
following a purchase from 26/12/2019
Customer service available and quality, who knows perfectly the products.
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Response from Ursul
Thank you very much for your positive feedback, Lucie! We're delighted that our customer service and delivery lived up to your expectations. Please don't hesitate to contact us if you need any help or advice about our products. We're here for you!
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Stéphane S.
Rating: 5 out of 5
following a purchase from 24/12/2019
Great product, not disappointed, no problem exchanging sizes, very attentive seller, perfect for an original gift.
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Response from Ursul
Thank you Stéphane for your positive review on our Ursul website! We are delighted that you liked our product and that our customer service met your expectations. Have a nice day!
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Eric A.
Rating: 5 out of 5
following a purchase from 24/12/2019
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Excellent customer service responsiveness and understanding
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Response from Ursul
Thank you very much for your positive feedback! We're delighted to have been able to provide you with quality customer service and meet your expectations. Your satisfaction is our priority and we look forward to seeing you soon on our site. See you soon! The Ursul team.
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Carine B.
Rating: 5 out of 5
following a purchase from 02/11/2019
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Alexandre B.
Rating: 5 out of 5
following a purchase from 26/10/2019
This is not my first purchase.the U-Turn bracelet is always so beautiful, minimalist and elegant.this time for my best friend! thank you Ursul!
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Response from Ursul
Thank you very much for your loyalty and for your positive feedback on our U-Turn bracelet. We are delighted that your friend also appreciates our product. Do not hesitate to come back to us for other purchases, we would be happy to satisfy you again. Thank you for choosing Ursul!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/10/2019
The bracelet is top notch and looks really good. I've been showering with it every day for the past 2 months and it hasn't budged.Customer service is also top-notch: the bracelet I sent them wasn't the right size, so they sent me a new one in a larger size without me even having to ask.They're also very responsive, at all hours (reply on Friday evening after 9pm!! )In short, I'd recommend it 100%, both for the quality of the product and the efficiency of the customer service!
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Response from Ursul
Thank you very much for your positive comment, we are happy that you are satisfied with your bracelet and our customer service. We make it a point of honor to offer quality products and impeccable service to our customers. Thank you for your recommendation and see you soon on our site!
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Froelich F.
Rating: 2 out of 5
following a purchase from 07/10/2019
Beautiful bracelet but the fastening system doesn't hold, it's already fallen off 2 times... disappointed for the price.
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Response from Ursul
Hello Froelich, I'm sorry your bracelet doesn't fit properly. We always strive for the highest quality in our products and I sincerely apologize if your experience was less than perfect. We will contact you to find out what went wrong and put things right."
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Philippe D.
Rating: 5 out of 5
following a purchase from 06/10/2019
Nothing to say! Quality product, fast service
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Response from Ursul
Thank you very much for your positive review of our site! We're glad you appreciated the quality of our products and the speed of our service. We hope to see you soon on Ursul!
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Sebastien S.
Rating: 5 out of 5
following a purchase from 18/09/2019
Fast delivery and a superb bracelet. Nothing to say except that I recommend Thank you.
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Response from Ursul
Thank you very much for your positive feedback! We are delighted that you are satisfied with our service and your bracelet. We hope to see you soon on our site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Alix and Gaëtan are very attentive, ultra-personalized order processing, at the top of their game.
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Response from Ursul
Thank you very much for your positive feedback. We are happy to hear that you were fully satisfied with our service and products. It was a pleasure to serve you and we look forward to seeing you soon at Ursul.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
Pros who listen to customers and top products: to be recommended!
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Response from Ursul
Thank you very much for your positive feedback about our company, it's always a pleasure to know that our customers are satisfied with our products and services. We are delighted to have been able to meet your expectations and hope to continue satisfying you in the future. Thank you for your trust and recommendation!"
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Charlotte F.
Rating: 5 out of 5
following a purchase from 12/09/2019
Package arrived on time. Product in perfect condition.
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Response from Ursul
Hello Charlotte, thank you for this positive review on our Ursul website! We are delighted that your parcel arrived on time and that the product is in perfect condition. We do everything we can to offer our customers fast delivery and quality products. Thank you for your confidence and see you soon on Ursul.
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Marco D.
Rating: 5 out of 5
following a purchase from 29/08/2019
2 small suggestions on the site: - have the possibility of requesting gift wrapping - have the possibility of delivery in a relai colis or at a retailer's.
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Response from Ursul
Thank you very much for your trust and your positive feedback, Marco! We are delighted that you are satisfied with your purchase on our Ursul site. We've taken your suggestions on board and will try to implement them in the near future. In the meantime, please do not hesitate to contact us should you have any further queries or comments. Have a nice day!
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Zexiang M.
Rating: 5 out of 5
following a purchase from 29/08/2019
Very good and responsive service, the size change request was taken into account before the order was sent.
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Response from Ursul
Thank you for your positive feedback on our customer service and responsiveness. We are delighted that your size change request was processed before your order was shipped. We do our utmost to satisfy our customers. Please do not hesitate to come back to us if you need any help or advice. Thank you for your confidence and see you soon on Ursul!
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Borhis F.
Rating: 5 out of 5
following a purchase from 22/08/2019
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Poisson P.
Rating: 5 out of 5
following a purchase from 11/08/2019
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Response from Ursul
Thank you for your positive review of our Ursul website! We are delighted that you appreciate our service. Please do not hesitate to contact us should you require any further assistance or information. Have a nice day!
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Philippe G.
Rating: 5 out of 5
following a purchase from 31/07/2019
Beautiful jewelry and really fast delivery!
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Response from Ursul
Thank you for your positive feedback on our Ursul site. We are pleased to know that you appreciated our service and the speed of our delivery. Your satisfaction is our priority, do not hesitate to come back to us for any future order. We thank you for your confidence.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
classy, out-of-the-ordinary productsbeautiful materials, perfect finishingsiminimalist, modern design Nice address
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Response from Ursul
We're delighted that you've enjoyed our products and high-end finishes. Our goal is to offer quality, elegant products that stand out from the crowd. Thank you for your positive review and please do not hesitate to come back to us if you need anything. Have a nice day!
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Capezzone R.
Rating: 5 out of 5
following a purchase from 11/07/2019
Very fast delivery (the day after the order). I bought two bracelets, the first, the URAEUS model, is superb, but the second, the U-DOUBLE 7 model, doesn't match the photo on the site, it's bland, uninteresting, the rose gold and silver don't enhance this piece of jewelry, which is a pity because I'll never wear it.
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Response from Ursul
Hello,

Thank you for your feedback. We are delighted that the delivery was quick and that you are satisfied with the URAEUS model. However, we are sorry that you did not like the U-DOUBLE 7 model. We take note of your comment and will do our best to highlight our products on our site in the future. We hope that you will find other jewels in our collection that suit you better.

Yours faithfully

The Ursul team.
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Vincent B.
Rating: 5 out of 5
following a purchase from 27/06/2019
Superb bracelets for men! Quality and design. Perfect for all occasions. Beautiful work!
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Response from Ursul
Thank you very much for your positive review of our Ursul site, Vincent! We're delighted that you like our men's bracelets and appreciate their quality and design. We hope to see you soon in our online store!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/06/2019
Beautiful products with original design. Good quality and good customer service
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Response from Ursul
Thank you for your positive feedback on our products and customer service, we are delighted to know that you have appreciated our original design and the quality of our products. We'll always be there to offer you the best possible service. Thank you for your confidence and see you soon on our site!
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Élisabeth
Rating: 5 out of 5
following a purchase from 14/06/2019
I phoned for more information and Gaetan is very available and absolutely charming, I think this is a trademark of Ursul, quality, follow-up, seriousness ... Totally satisfied
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Response from Ursul
Thank you very much for your positive comment, Élisabeth! We're delighted that your experience with our customer service was a pleasant one. We make it a point of honor to offer our customers quality service and total availability to meet their needs. Your satisfaction is our greatest reward!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2019
Beautiful signet ring matching the images on the site in every way. Fast and careful delivery
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Response from Ursul
Thank you for your positive feedback! We're delighted that the signet ring met your expectations and that delivery was quick and careful. See you soon on our site!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2019
Very beautiful jewelry, I am completely satisfied (a gift package would have been the icing on the cake).
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Response from Ursul
Thank you very much for your positive feedback on our site, Ursul! We are delighted that you like our jewelry. We've taken on board your suggestion about gift wrapping and hope to be able to offer you this service in the future. We look forward to seeing you again on our site!
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Anne B.
Rating: 5 out of 5
following a purchase from 06/06/2019
Excellent product quality, original design, fast delivery
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Response from Ursul
Thank you for your positive review of Ursul. We are delighted to know that you appreciate our quality products and unique design. Customer satisfaction is our top priority and we're glad to see that you also appreciated our fast delivery service. We look forward to seeing you again soon on our site. Thank you again for your trust and loyalty!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/05/2019
fast, secure ordering, equally fast delivery and the product is exactly what you expected.
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Response from Ursul
Thank you for your positive feedback! We are delighted that your order went well and that the product met your expectations. We hope to see you soon on our site. We hope to see you soon!
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Marjolaine D.
Rating: 5 out of 5
following a purchase from 24/05/2019
Beautiful bracelet - well finished. Too bad the box isn't metal for an even classier look!
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Response from Ursul
Thank you very much Marjolaine for your positive review on our Ursul website! We are delighted to know that you enjoyed our beautiful bracelet and that you liked its meticulous finish. We'll take your comment about the box into account, and please don't hesitate to let us know if you have any suggestions for improving our service. We hope to see you soon on our site to discover our new collections!
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Perrine A.
Rating: 5 out of 5
following a purchase from 24/05/2019
Order received in 2 days. Product corresponds perfectly to what was proposed on the siteI highly recommend it.
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Response from Ursul
Thank you Perrine for your recommendation and your confidence in our Ursul site. We are delighted that our product met your expectations and that delivery was quick. Do not hesitate to come back to us if you need new items. Have a nice day!
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Mélody
Rating: 5 out of 5
following a purchase from 22/05/2019
I ordered a men's bracelet on the internet, and the product was of very good quality, as shown in the photo on the site. Customer service is top notch, friendly, attentive to customers and responsive. I highly recommend them.
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Response from Ursul
Thank you very much for your positive feedback on our Ursul website! We are delighted that you were satisfied with your purchase and with our customer service. We pride ourselves on offering quality products and impeccable service to our customers. We hope to see you soon on our site!
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J G.
Rating: 5 out of 5
following a purchase from 16/05/2019
Very good experience with Ursul jewelry. Conforms in every way to the description and an impeccable quality of service when I exchanged a product. I recommend it.
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Response from Ursul
Hello J, thank you very much for your positive review of our Ursul site. We are delighted that you had a good experience with our jewelry and that you appreciated our customer service during your product exchange. Your recommendation makes us very happy and we are glad to have been able to satisfy you fully. We look forward to serving you again in the future. Thank you again for your confidence. Kind regards, The Ursul team.
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Solenne F.
Rating: 5 out of 5
following a purchase from 13/05/2019
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Carole R.
Rating: 5 out of 5
following a purchase from 25/04/2019
thank you! you're wonderful!
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Response from Ursul
I'm glad to see that our service has met your expectations, Carole. Thank you for your encouraging words, it motivates us to continue offering quality service to our customers. See you soon on Ursul!
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Célia
Rating: 5 out of 5
following a purchase from 16/04/2019
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Memmou, M.
Rating: 5 out of 5
following a purchase from 18/03/2019
High-quality original jewelry, fast delivery times and excellent customer relations.values that live up to our expectations.Thank you!
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Response from Ursul
Thank you very much for your positive feedback on our jewelry and customer service. Customer satisfaction is our priority and we are delighted to have met your expectations. We hope to see you soon on our Ursul website. Have a nice day!
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