Customer reviews of Ursul

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 604 published reviews
5 521 86% 4 48 8% 3 22 4% 2 8 1% 1 5 1%

Summary of reviews

The online store excels in delivering beautiful jewelry characterized by refined materials and elegant designs, with many customers highlighting the stunning finish and aesthetic appeal of their purchases. The craftsmanship is frequently praised, as seen with items like the men’s bracelet "Le Jonc" and various bracelets that are described as having a classy and unique design. Delivery services receive high marks for being both fast and reliable, with many noting that their orders arrived on time and in secure packaging.

Reviews 1, 2, 3 and 5 stars

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M
Marine C.
Rating: 5 out of 5
following a purchase from 14/05/2023
Very pleasant and comprehensive site, very easy to navigate. I had to call customer service: they are available, responsive, professional and very friendly!
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Nicolas P.
Rating: 5 out of 5
following a purchase from 23/05/2023
Excellent quality! Very well made jewelry! Would recommend. Two bracelets bought two years ago, worn every day they don't move!
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Stéphane G.
Rating: 5 out of 5
following a purchase from 13/05/2023
Nothing to report on the order, fast but missing a little something... Very basic packaging, no storage bag... the experience could have been better.
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Jenny C.
Rating: 5 out of 5
following a purchase from 13/05/2023
My friend was delighted with the gift and I think I'm going to treat myself, as the women's jewelry is also magnificent.
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Damien T.
Rating: 5 out of 5
following a purchase from 05/04/2023
Perfect for me. Beautiful bracelet.
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So P.
Rating: 5 out of 5
following a purchase from 03/04/2023
Fast and efficient order, arrived on time, ultra compliant with the description. Very suitable, noble, long-lasting material (I never take it off my wrist); excellent value for money. Engraving on bracelet top-notch. I recommend + + !
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2023
Fast shipping, the bracelet is beautiful.
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Seuillerot J.
Rating: 5 out of 5
following a purchase from 22/03/2023
I bought a silver ring from URSUL, the product arrived on time. I asked for an exchange because the bracelet was too big, everything went well, the new ring is perfect, thank you.
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Celine M.
Rating: 5 out of 5
following a purchase from 03/03/2023
Le Top! Received within a week! Very good quality, very chic! The color is beautiful dark gray matte.it makes its effect! I love it. The next order will be for me?
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/03/2023
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/03/2023
Power bracelet bought a week ago. Very beautiful and superb quality.great feedback (where I picked it up, )Purchase made on the internet with collection in a relay point.hyper conciliatory manager so that I could pick up my purchase the same day. It was the opportunity to have a great exchange (on the product, the genesis of the brand, its activity, )I absolutely do not regret my purchase for all that and I warmly recommend the Ursul brand.
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Severine N.
Rating: 5 out of 5
following a purchase from 23/02/2023
Excellent customer serviceFast delivery and prompt refunds
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Vadot F.
Rating: 5 out of 5
following a purchase from 16/02/2023
Very happy with the bracelet I bought, which is masculine and chic. Good choice of finish.
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Olivier C.
Rating: 2 out of 5
following a purchase from 01/03/2023
I ordered a bracelet to be engraved for a birthday, only the engraving can not be done because the engraving machine is broken. I will receive the bracelet without engraving very disappointed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/02/2023
Very well made product, but above all, the support I received during the purchase was fantastic. Urgent order placed on the afternoon of 14/02 because of Valentine's Day, Ursul agreed to do the engraving the same day in his workshop. Thank you very much. I highly recommend
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Response from Ursul
We're happy to hear that you're satisfied with our product and support service. We work hard to meet our customers' needs and requests, even in the most urgent situations. Thank you for your trust and recommendation, it means a lot to us. Happy Valentine's Day!
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Fleur-anne T.
Rating: 5 out of 5
following a purchase from 02/02/2023
The jewelry corresponds well to the product shown on the online site. The seller was flexible and accommodating so that I could get the jewel back quickly. Thank you very much!
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Response from Ursul
Thank you for your positive feedback on our Ursul website! We are delighted to hear that our jewelry met your expectations and that you appreciated the quality and elegance of our products. We take great pride in providing our customers with quality service and are pleased to have been able to satisfy you. Thank you for your trust and loyalty.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Elegant store with a friendly, helpful sales assistant.
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Response from Ursul
Thank you for your positive feedback on our store! We are delighted to have provided you with a pleasant shopping experience. Please come back again if you need anything else. Have a nice day!
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Marion T.
Rating: 5 out of 5
following a purchase from 17/01/2023
Fast delivery, bracelet even more beautiful than on the site
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Response from Ursul
Thank you very much for your positive review, Marion! It makes us very happy to know that you were satisfied with your order on our Ursul website. We always do our best to make sure that our items are as we said they would be and that they meet your expectations. We hope to see you soon among our satisfied customers. Thanks again and see you soon!
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Bruno E.
Rating: 5 out of 5
following a purchase from 24/01/2023
Order received very quickly: item conforms to description with impeccable design and quality of materials used; packaging was really neat!
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Response from Ursul
Thank you for your positive feedback on our Ursul website, we are delighted that you enjoyed your shopping experience and that your order was delivered quickly av
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Margaux R.
Rating: 5 out of 5
following a purchase from 21/12/2022
I got the designer directly on the phone, very nice, available and very responsive!
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Response from Ursul
Thank you for your positive review, it encourages us to continue to provide quality service to our customers. We're here to help you and answer any questions you may have. See you soon on
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
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Julien V.
Rating: 5 out of 5
following a purchase from 14/12/2022
High-quality jewelry with a refined design and, above all, rare products that you don't see everywhere.
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Response from Ursul
Thank you very much for your positive feedback on our Ursul website! We are delighted that you like our jewelry and that our selection offers you unique products. We hope to see you soon on our site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Very nice product, very happy with my purchase, now I just have to give it as a gift, but no doubt about it .????
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Response from Ursul
Thank you very much for your positive feedback! We're delighted you're happy with your purchase and hope you enjoy the gift too. Please don't hesitate to contact us if you need any help with your next order. Thanks again and have a nice day!
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Vanessa N.
Rating: 5 out of 5
following a purchase from 22/12/2022
Great quality product and great customer service (accessible and responsive)!
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Response from Ursul
Thank you very much, Vanessa, for your positive feedback on our Ursul website. We are delighted that you are satisfied with the quality of our products and our responsive customer service. Your satisfaction is our priority. We look forward to seeing you soon on our site.
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Jean_charles G.
Rating: 5 out of 5
following a purchase from 21/12/2022
It's the second time I've ordered and the beauty and quality of the products are always there... A rare thing now, there's a telephone number and someone behind it who knows how to meet our expectations! Great company, I can't recommend it highly enough!
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Response from Ursul
Hello Jean-Charles,

Thank you for your excellent comment! We are delighted that you were satisfied with our products and customer service. We make it a point of honor to meet our customers' expectations and offer them quality products.

Thank you again for your recommendation, we really appreciate it!

The Ursul team.
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Jean_charles G.
Rating: 5 out of 5
following a purchase from 21/12/2022
It's the second time I've ordered and the beauty and quality of the products are always there... A rare thing now, there's a telephone number and someone behind it who knows how to meet our expectations! Great company, I can't recommend it highly enough!
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Response from Ursul
Thank you very much for your loyalty and trust in our Ursul company, Jean-Charles. We are delighted to know that you are satisfied with our products and our customer service. We do everything we can to satisfy our customers, and your positive feedback is a great reward.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2022
Disappointed by the bracelet, which I thought would be wider based on the photos. Nothing beats the direct visual.
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Response from Ursul
Lamentamos que la pulsera no le haya gustado. Ponemos mucho cuidado en garantizar que toda la información y las fotos presentadas en el sitio sean representativas de los productos que ofrecemos y lamentamos que no haya quedado satisfecho.
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Diane L.
Rating: 5 out of 5
following a purchase from 04/12/2022
Very easy to contact, available and attentive to customer needs. Very good quality of the item ordered, in line with the photos on the site.
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Response from Ursul
Thank you very much for your positive feedback, Diane! We are delighted that you were satisfied with your order and our service. Your satisfaction is our priority and we are happy to have been able to meet your expectations. We look forward to seeing you again soon. Thank you enco
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M. G.
Rating: 5 out of 5
following a purchase from 02/12/2022
Fast, reliable shippingQuality and chic product (black silver bangle bracelet)
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Response from Ursul
Thank you for your positive feedback. We are delighted to know that you liked our product and were satisfied with our services. We hope to see you soon on
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2022
A very pretty bracelet that I went to buy in a store after seeing the model on the website. My only regret is that I can't wear it all the time (especially in the shower), as I'm afraid it will get worn out quickly and is a bit complicated to take off every day.
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Response from Ursul
Thank you very much for your positive review, we are delighted that you enjoyed your in-store experience and chose our bracelet. We understand your regret but it helps to preserve the quality and durability of our jewelry. We hope you continue to enjoy your purchase every day. We hope to see you soon!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2022
A very pretty bracelet that I went to buy in a store after seeing the model on the website. My only regret is that I can't wear it all the time (especially in the shower), as I'm afraid it will get worn out quickly and is a bit complicated to take off every day.
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Response from Ursul
Hello Ursul, thank you for your positive feedback on our bracelet. We're glad you were able to find it in store and that you like the model so much. We advise you not to wear it in the shower to avoid damaging the bracelet. To remove it easily on a daily basis, you can try detaching it slightly at the back by passing a fingernail between the links. We hope you continue to enjoy your purchase. We hope to see you soon! The customer service team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2022
Delivery is fast and the product is of high quality.
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Response from Ursul
Thank you very much for your positive feedback! We are delighted that you appreciated our fast delivery service and that the product met your expectations in terms of qu
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Very nice quality product, the gift was very much appreciated by the recipient. Very fast delivery and very responsive when I asked a question about the care of the jewelry. I'm delighted to recommend this brand, which I didn't know at all.
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Response from Ursul
Thank you very much for your positive review of our brand, Ursul! We are delighted that you enjoyed the gift and found our customer service responsive. This encourages us to continue providing quality products and impeccable customer service. We hope to see you soon among our satisfied customers.
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Goujon N.
Rating: 5 out of 5
following a purchase from 12/09/2022
Perfect fast shippingVery nice bracelet
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Response from Ursul
Thank you very much for your positive feedback on our site, it makes us very happy! We are delighted that you appreciated our fast service and quality product. We hope to see you soon on Ursul for new orders. Thank you again for your trust and loyalty. Kind regards, Ursul.
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Raymond G.
Rating: 5 out of 5
following a purchase from 08/09/2022
Delivery okSuper product
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Response from Ursul
Thank you for your positive feedback on our site, Raymond. We are delighted to know that you are satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
I'm a bit disappointed with my order because the color of the bracelet doesn't match the one I saw on the site when I placed my order. It's either a delivery error or a problem with the site. So I was a little disappointed when I opened the parcel. I kept it because the model is very pretty, even if it's not the color I expected, and it says that you have to pay to return it and send it by recorded delivery with signature. A bit expensive ....
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Response from Ursul
We are very sorry to have disappointed you with your order. As part of our commitment to quality, we check every delivery to ensure that this type of error does not occur. We apologize for any inconvenience this may have caused you, and we'll be in touch to find a solution as soon as possible. As far as return shipping costs are concerned, we can compensate you for the error on our part. Please note, however, that shipping was free of charge. Thank you again for your comment.
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Elina
Rating: 5 out of 5
following a purchase from 21/08/2022
I had the Ursul designer on the phone, he is very friendly and has good advice. Shipping was fast.
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Response from Ursul
Thank you very much for your positive feedback about Ursul! We are delighted that you appreciated our customer service and that your order was delivered promptly. Please do not hesitate to contact us if you need any assistance in the future. Have a nice day!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Beautiful, simple and effective... What more could you ask for!
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Response from Ursul
Thank you very much for your positive review of our Ursul site! We are delighted that you appreciate the beauty, simplicity and efficiency of our site. We will continue to work hard to offer you even greater satisfaction. Have a nice day!
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Stephane S.
Rating: 5 out of 5
following a purchase from 05/08/2022
Nothing to complain about everything is perfect at ursul paris jewelry very beautiful very good quality after-sales service very competent staff very nice
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Response from Ursul
Thank you very much for your positive review of our Ursul website. We attach great importance to the quality of our jewelry and to your satisfaction.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/07/2022
Beautiful products Excellent service
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Response from Ursul
Thank you for your positive review of our products and service. It encourages us to continue providing quality products and a high level of service to our customers.
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