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N
Rating: 2 out of 5
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Customer reviews of Ursul
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 604 published reviews
Summary of reviews
The online store excels in delivering beautiful jewelry characterized by refined materials and elegant designs, with many customers highlighting the stunning finish and aesthetic appeal of their purchases. The craftsmanship is frequently praised, as seen with items like the men’s bracelet "Le Jonc" and various bracelets that are described as having a classy and unique design. Delivery services receive high marks for being both fast and reliable, with many noting that their orders arrived on time and in secure packaging.
2 star reviews
Reset filtersA
Rating: 2 out of 5
I need to return the product and I can't contact you.
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Response from Ursul
Hello Aida,
Thank you for taking the time to share your opinion. We are sorry that you are having difficulties contacting our service. Please do not hesitate to write to us at [email protected] or call us at +33 1 42 39 90 09 during office hours. Our team will be happy to help you with the return process.
Sincerely,
The Ursul team
Thank you for taking the time to share your opinion. We are sorry that you are having difficulties contacting our service. Please do not hesitate to write to us at [email protected] or call us at +33 1 42 39 90 09 during office hours. Our team will be happy to help you with the return process.
Sincerely,
The Ursul team
N
Rating: 2 out of 5
The bracelet is aesthetic but does not fit well on the wrist and since it is rather rigid, it does not conform to the curve of the wrist. Product should be tried in-store to realize this.
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Response from Ursul
Hello Noureddine,
Thank you for your feedback on the bracelet. We are delighted that you like its aesthetic, but we are sorry to learn that it did not fit the curve of your wrist well, which is precisely designed for the wrist's curve with its oval shape. Perhaps you can find a rounder shape suitable for your wrist, which is certainly unique, at one of our competitors? We also hope to welcome you to our store soon, so that you can discover our products in a more suitable way.
Best regards,
The Ursul team
Thank you for your feedback on the bracelet. We are delighted that you like its aesthetic, but we are sorry to learn that it did not fit the curve of your wrist well, which is precisely designed for the wrist's curve with its oval shape. Perhaps you can find a rounder shape suitable for your wrist, which is certainly unique, at one of our competitors? We also hope to welcome you to our store soon, so that you can discover our products in a more suitable way.
Best regards,
The Ursul team
L
Rating: 2 out of 5
No order tracking No option to choose your delivery location I had to call twice to find out where my order was in processing... The packaging is good though and the product matches its description
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Response from Ursul
Hello Laura,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We had a bug for a few days regarding the delivery location due to an application update. Your comment on order tracking and delivery options is valuable and will help us improve our services. We are glad that the packaging and the product satisfied you. Please feel free to contact us for any questions or assistance.
Best regards,
The Ursul team
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We had a bug for a few days regarding the delivery location due to an application update. Your comment on order tracking and delivery options is valuable and will help us improve our services. We are glad that the packaging and the product satisfied you. Please feel free to contact us for any questions or assistance.
Best regards,
The Ursul team
O
Rating: 2 out of 5
I ordered a bracelet to be engraved for a birthday, only the engraving can not be done because the engraving machine is broken. I will receive the bracelet without engraving very disappointed.
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D
Rating: 2 out of 5
Good experience but I'm missing the engraving I asked for, otherwise not bad.
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Response from Ursul
Hola Dylan, siento mucho que no hayas recibido el grabado que solicitaste. Sentimos mucho el problema y haremos todo lo posible para solucionarlo. Gracias por depositar tu confianza en Ursul".
F
Rating: 2 out of 5
Beautiful bracelet but the fastening system doesn't hold, it's already fallen off 2 times... disappointed for the price.
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Response from Ursul
Hello Froelich, I'm sorry your bracelet doesn't fit properly. We always strive for the highest quality in our products and I sincerely apologize if your experience was less than perfect. We will contact you to find out what went wrong and put things right."
J
Rating: 2 out of 5
Quite disappointed with the model as it's not very practical to put on and take off. Expensive for the result.
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Response from Ursul
I'm sorry if the model doesn't satisfy you, Jean. We make sure that our products are of good quality and we will do our best to improve our products and services for the future.