The online store excels in delivering beautiful jewelry characterized by refined materials and elegant designs, with many customers highlighting the stunning finish and aesthetic appeal of their purchases. The craftsmanship is frequently praised, as seen with items like the men’s bracelet "Le Jonc" and various bracelets that are described as having a classy and unique design. Delivery services receive high marks for being both fast and reliable, with many noting that their orders arrived on time and in secure packaging.
Fast shipping, very careful packaging, very pure and elegant lines (second purchase), impeccable quality, and it's French! A small drawback: the double-turn leather strap is a bit tricky to put on and especially to remove, so I may have to wait for the leather to give.
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Response from Ursul
Thank you for your positive feedback, Xavier. We are delighted that your purchase was delivered quickly and that you are satisfied with the French quality of our products. As for the double-turn leather strap, we take note of your comment and will do our utmost to improve this point. Thank you again for your valuable feedback!
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Patricia H.
Rating: 3 out of 5
following a purchase from 14/06/2021
Satisfied for the bracelet, however for a gift, I find that not providing a certificate that it is gold, and just a white sheet A4 with written in gold is not the detail of the grammage. It's just a shame.
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Response from Ursul
Thank you very much for your feedback, Patricia. We are sorry that you did not receive a certificate attesting to the weight of your bracelet. We will make every effort to improve our service in the future.
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Gérard
Rating: 4 out of 5
following a purchase from 13/07/2019
After 1 year, the bracelet lost its shine, but the company would have nothing to do with it, despite the photos. What is the quality of the gold? That's the question? Absolutely flee!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2021
Fast shipment, the bracelet looks good but it remains to be seen in use. On the other hand, the packaging is really cheap and I had asked for a gift bag which I didn't get.
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Response from Ursul
Thank you for your positive feedback on our fast shipping and the quality of our products. We're sorry you didn't receive the gift bag you requested, we mailed you one today. We hope you enjoy your bracelet and are satisfied with your purchase. Please do not hesitate to contact us should you require any further information or should you encounter any problems with your product. We'll be happy to help. Thank you again for your trust and support.
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Mathieu S.
Rating: 3 out of 5
following a purchase from 18/03/2021
Beautiful products, but questionable value for money.
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Response from Ursul
Gracias Mathieu por tu comentario. Siempre intentamos encontrar la mejor relación calidad-precio para nuestros productos y le agradecemos su apoyo.
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Victor G.
Rating: 4 out of 5
following a purchase from 17/01/2021
Beautiful, well-detailed ring. Small drawback: it scratches quite easily.
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Response from Ursul
Thank you very much Victor for your review of our Ursul site. We are delighted that you find our ring beautiful and well detailed. We also take note of your remark about its scratch resistance, and we will work on this point to improve the quality of our products. Thank you again for your constructive feedback and your 4/5 rating. We hope to see you soon on our site!
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Patrick R.
Rating: 3 out of 5
following a purchase from 13/01/2021
Hello, U.must signet ring well received, beautiful product but received unengraved.
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Response from Ursul
Thank you for your review, Patrick. We're glad you enjoyed the product and we're sorry it wasn't engraved. If you need any help getting it engraved, please don't hesitate to contact us.
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Luca T.
Rating: 4 out of 5
following a purchase from 30/12/2020
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2020
The quality of the product is there (metal + leather) but the metal U exerts too much pressure on the upper part of the wrist, which after a while becomes painful (you can even see the notch mark on the skin).I tried to spread the U further apart but nothing helped.
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Response from Ursul
We're sorry to hear that you've found the U to be putting a lot of pressure on your wrist. We have resized it and sent you a new product. If you have any suggestions for improving the product, we are always open to hearing them.
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Dylan M.
Rating: 2 out of 5
following a purchase from 21/12/2020
Good experience but I'm missing the engraving I asked for, otherwise not bad.
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Response from Ursul
Hola Dylan, siento mucho que no hayas recibido el grabado que solicitaste. Sentimos mucho el problema y haremos todo lo posible para solucionarlo. Gracias por depositar tu confianza en Ursul".
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Pierre B.
Rating: 4 out of 5
following a purchase from 19/12/2020
Compliant product. High quality finish. Fast delivery.
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Response from Ursul
Thank you for your positive feedback on our Ursul site, Pierre. We are delighted that your product meets your expectations in terms of quality and that you appreciated the speed of our shipment. Please don't hesitate to contact us if you need any further help or advice. Have a nice day!
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Maryline D.
Rating: 4 out of 5
following a purchase from 19/12/2020
I'll come back to my rather harsh comment, because I had the designer call me (a serious person) and explain to me the materials he was working with. I better understood the lightness and finesse of the object! I was expecting something heavier, so I thought it was a scam. Nevertheless, I'd recommend this site, as calling the customer back shows just how serious this designer is.
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Response from Ursul
Thank you Maryline for your feedback. I am delighted that you had the opportunity to speak with the designer and better understand his work. We are always here to answer any questions our customers may have and offer them the best possible service. We hope you continue to enjoy our products. Please don't hesitate to contact us if you need anything. Have a nice day!
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Katia T.
Rating: 4 out of 5
following a purchase from 12/12/2020
Received my parcel promptly, at the right address, well packaged...The handmade workmanship is respected, with a slight bias apparent on the back of the leather strap. Hoping now that this gift will please my man.Thank you.Happy Holidays.
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Response from Ursul
Thank you for your positive feedback on our Ursul website. We are happy to know that your package arrived quickly and in good condition. We are also delighted that you appreciate the quality of our craftsmanship. We hope your man will also be pleased with his gift. Thanks again and happy holidays to you too.
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Marie C.
Rating: 4 out of 5
following a purchase from 03/12/2020
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Super fast service but very disappointing product considering the selling price of 100 eurosFor information on the one hand I did not know that we could change the product after buying from youand on the other hand how to exchange? I do not see the return form indicated.For info my first name is Jean-Yves and not Jean-Marc.Thank you for your quick response.
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Response from Ursul
Jean-Yves, thank you for contacting us. We are sorry that the product does not meet your expectations. We will contact you to exchange the product.
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Benoît G.
Rating: 4 out of 5
following a purchase from 12/11/2020
Good responsiveness to size changes
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Response from Ursul
Thank you Benoît for your review of our Ursul site. We are delighted that you appreciated our responsiveness in the event of a size change. We do our utmost to ensure optimal customer satisfaction. Thank you for your 4/5 rating. See you soon on Ursul!
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Lassana B.
Rating: 4 out of 5
following a purchase from 09/10/2020
Original signet ring. Resistant. Can be worn in many different ways. It's not extraordinary, but it's great.
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Response from Ursul
Thank you for your review of our Ursul product. We are delighted that you are satisfied with it and that it offers a certain versatility in its use. We take your note into account and hope you will continue to enjoy our original signet ring. Thank you again for your feedback.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Top-notch customer service provided by the manager and creator himself, to whom I spoke for a smooth and unobjectionable return... Great commercial sense and very beautiful quality products... Thanks for the originality, it's out of the ordinary!
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Response from Ursul
Thank you very much for your positive feedback about our customer service and quality products. We are happy to have been able to offer you a pleasant shopping experience and hope to see you soon on our site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
Good order tracking, the site gives you confidence. Negative points: -Delivery is not offered like on most merchant sites-2 weeks delivery for an item in stock.
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Response from Ursul
Thank you for sharing your experience with us. We strive to provide quality order tracking and sincere customer service. However, we understand that free shipping is an important benefit and we work hard to offer fast delivery. We appreciate your feedback and do our best to improve the service.
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Pascale S.
Rating: 4 out of 5
following a purchase from 22/07/2020
Beautiful belt bought on sale, it is presented in a canvas pouch and will make a lovely gift.
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Response from Ursul
Thank you for your review, Pascale. We are delighted that you enjoyed our belt and found it so pretty. We hope you continue to enjoy our products and come back to Ursul soon. Thank you again for your support and trust.
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Yann J.
Rating: 4 out of 5
following a purchase from 14/02/2020
Very professional customer contact. I was contacted immediately after my order for a concern about the accuracy of my delivery address and received a return email directly after my review left on the internet to give me details on the remarks made in my review! That's rare enough to be worth mentioning!
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Response from Ursul
Hello Yann, thank you for your positive feedback on our Ursul website. We are pleased that you appreciated our professional and responsive customer contact as well as our attention to your comments. We hope to see you soon on our site. Sincerely, The Ursul team.
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Froelich F.
Rating: 2 out of 5
following a purchase from 07/10/2019
Beautiful bracelet but the fastening system doesn't hold, it's already fallen off 2 times... disappointed for the price.
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Response from Ursul
Hello Froelich, I'm sorry your bracelet doesn't fit properly. We always strive for the highest quality in our products and I sincerely apologize if your experience was less than perfect. We will contact you to find out what went wrong and put things right."
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Virginie
Rating: 4 out of 5
following a purchase from 09/09/2019
Very beautiful signet ring man! Very nice reception by mail . And fast delivery . Thank you very much
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Response from Ursul
Thank you for your positive comment on our Ursul website! We are delighted that you liked our men's signet ring and that you appreciated our customer service and fast delivery. We look forward to seeing you again on our site for other purchases!
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Claude M.
Rating: 4 out of 5
following a purchase from 19/07/2019
Bracelet ordered in the same size! I received one 2cm shorter.
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Response from Ursul
Hello Claude, thank you for your review of our Ursul website. We are sorry that you received bracelets of different sizes. Please do not hesitate to contact us so that we can resolve this problem and send you bracelets of the same length that you ordered. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
Nice product, fast delivery. Too bad you have to pay for delivery pourbla belgique
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Response from Ursul
Thank you for your review, we are delighted that you are happy with your product and our fast delivery service. We take note of your remark concerning the delivery in Belgium and we will do our best to improve this in the future. Thank you again for your trust and loyalty to our brand. See you soon at Ursul!
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Marion R.
Rating: 4 out of 5
following a purchase from 08/04/2019
One small downside: the packaging could be nicer! Otherwise, it's top-notch.
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Response from Ursul
Thank you for your positive review of our site, Ursul. We have taken your comment on the packaging into account and will do our best to improve it. Thank you again for your trust and support. We hope to see you soon on our site.
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Christelle K.
Rating: 3 out of 5
following a purchase from 14/01/2019
I have no quarrel with the quality and aesthetics of the product. I made a gift to my friend U TURN TWice without worrying about the size. I took the smallest but in fact there are no dimensions above 19.5 cm and my friend is over 20.5 cm around the wrist, so he won't be able to wear it. Too bad!
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Response from Ursul
Sorry that the available sizes do not fit your friend. If you wish, we invite you to contact us to see if a solution suits you.
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Jean C.
Rating: 2 out of 5
following a purchase from 13/01/2019
Quite disappointed with the model as it's not very practical to put on and take off. Expensive for the result.
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Response from Ursul
I'm sorry if the model doesn't satisfy you, Jean. We make sure that our products are of good quality and we will do our best to improve our products and services for the future.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Disappointed to have received the box without gift wrapping and only by recorded delivery given the price of the product.
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Response from Ursul
We thank you for your feedback and are sorry that you did not receive your case with the gift wrapping that we mailed to you today; we take note of your comment and will make sure to improve our service in the future. However, we are delighted that you appreciated the speed of the shipment. We hope you are satisfied with your purchase.
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Léo C.
Rating: 4 out of 5
following a purchase from 10/07/2018
Fast shipping and order tracking ok
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Response from Ursul
Thank you for your comment, Leo. We are delighted to hear that you enjoyed our fast shipping and efficient order tracking service. We hope to see you soon on our Ursul site.
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Audrey B.
Rating: 3 out of 5
following a purchase from 03/05/2018
Hello Mr. Théry,I'm contacting you regarding the order I placed on APRIL 25 and received on Monday April 30.I have a very very URGENT request to ask you (an exchange) because it's my companion's birthday present.I've been trying to reach you since Monday but to no avail.... It's an Uturn twice gun leather bracelet in dark chocolate color and size M that I'd like to change to tan color size L because the size isn't right and I recently learned that my companion has a preference for light brown color. Is it possible to exchange it for tan color and size L instead of M?I'll be in Paris from tomorrow evening so I can go to your factories on Friday and exchange it directly as I live in Brussels, my partner lives in Paris and we're celebrating his birthday on Saturday evening and it's VERY VERY URGENT...Could you please let me know as soon as possible?Thank you very much...Yours sincerely,Mlle Van Kesteren Birman AudreyHere's the order summary: Order Number : 206543021714Merchant Order ID : 3359528779845Total : 139.90 ( EUR )Billing Information Audrey van Kesteren Birman IP: 81.247.82.145 IP Location: Brussels ( Belgium )
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Response from Ursul
Hello Audrey ,Thank you for taking the time to contact us regarding your order on our Ursul website. We will contact you to solve the problem. Best regards
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Karim H.
Rating: 3 out of 5
following a purchase from 30/04/2018
Bnj,The delivery is long. Thank you
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Response from Ursul
Hello Karim,
Thank you very much for your review of our Ursul website. We are sorry that the delivery was long for you. We will do our best to improve our delivery times in the future.
Best regards,
The Ursul team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2018
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Mlle V.
Rating: 4 out of 5
following a purchase from 24/02/2018
satisfied with the quality of the 3-turn silver bracelet, but the closure is rather difficult when you're alone!!! otherwise once put on, this bracelet is pleasant to wear!!!
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Response from Ursul
Thank you for your positive review on our Ursul site, we are pleased that you are satisfied with the quality of our 3-turn silver bracelet. It takes a few days to get the hang of putting it on, but it comes easily with time. Thank you again for your confidence and loyalty. We look forward to seeing you again on our site!
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Oussama H.
Rating: 4 out of 5
following a purchase from 11/02/2018
Pleasantly surprised by the quality of the product, it is indeed more beautiful than the presentation photos on the site. Accurate product information, especially regarding sizes. Delivery process up to standard.
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Response from Ursul
Thank you for your feedback Oussama! We are happy to hear that you are satisfied with our product and delivery process. We pride ourselves on providing accurate information and an optimal delivery experience for our customers. We hope to see you soon on our Ursul website!
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Jacinto M.
Rating: 4 out of 5
following a purchase from 01/02/2018
beautiful jewel only drawback the sending in chronopost before 15h.... was not respected...
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Response from Ursul
Thank you for your review of our Ursul website. We are delighted that you appreciate our jewelry. We take into account your remark on the sending in chronopost before 15h and will make sure to improve this point in the future. Thank you again for your confidence.
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Jean-marie B.
Rating: 4 out of 5
following a purchase from 01/12/2017
very good trade, fast delivery, disappointed by the width of the bracelet compared to the site
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Response from Ursul
Thank you for your positive feedback on our sales service and speed of delivery. We are sorry that the width of the bracelet does not correspond to what you saw on our website. We invite you to contact us in order to find a solution to this problem. We do our best to satisfy our customers and your opinion is very important to us. We hope to see you soon on our site. Have a nice day!
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Jfk
Rating: 4 out of 5
following a purchase from 27/03/2017
The bracelet is very pretty (not very easy to put on, it's fine when you keep it on, like me, all the time. I had to send it back (a small problem during production), but the team changed the product very easily and quickly. Very professional!
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Response from Ursul
Thank you very much for your review, we are delighted to hear that you are happy with your Ursul bracelet. We're sorry for the problem you encountered with production, but we're glad we were able to resolve it quickly for you. Your satisfaction is our priority and we hope you will enjoy your bracelet for a long time to come. Thank you again for your confidence.
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