Customer reviews of Ursul

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 609 published reviews
5 525 86% 4 49 8% 3 22 4% 2 8 1% 1 5 1%

Summary of reviews

Ursul consistently delivers on product quality with jewelry noted for beautiful finishes, refined belts, noble materials, and a modern, chic design that suits various occasions. Customers praise reliable, fast shipping and careful handling, with several instances of on-time deliveries, precise sizing, and personal follow-up to discuss orders and adjustments. The positive experiences include responsive and cordial service, proactive team communication, and strong satisfaction with both the style and craftsmanship of bracelets and rings. Overall, the store is viewed as professional and trustworthy, with customers highlighting durability, aesthetic appeal, and dependable order fulfillment.

4 star reviews

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M
Marion R.
Rating: 4 out of 5
following a purchase from 08/04/2019
One small downside: the packaging could be nicer! Otherwise, it's top-notch.
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Response from Ursul
Thank you for your positive review of our site, Ursul. We have taken your comment on the packaging into account and will do our best to improve it. Thank you again for your trust and support. We hope to see you soon on our site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Disappointed to have received the box without gift wrapping and only by recorded delivery given the price of the product.
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Response from Ursul
We thank you for your feedback and are sorry that you did not receive your case with the gift wrapping that we mailed to you today; we take note of your comment and will make sure to improve our service in the future. However, we are delighted that you appreciated the speed of the shipment. We hope you are satisfied with your purchase.
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Léo C.
Rating: 4 out of 5
following a purchase from 10/07/2018
Fast shipping and order tracking ok
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Response from Ursul
Thank you for your comment, Leo. We are delighted to hear that you enjoyed our fast shipping and efficient order tracking service. We hope to see you soon on our Ursul site.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2018
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Mlle V.
Rating: 4 out of 5
following a purchase from 24/02/2018
satisfied with the quality of the 3-turn silver bracelet, but the closure is rather difficult when you're alone!!! otherwise once put on, this bracelet is pleasant to wear!!!
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Response from Ursul
Thank you for your positive review on our Ursul site, we are pleased that you are satisfied with the quality of our 3-turn silver bracelet. It takes a few days to get the hang of putting it on, but it comes easily with time. Thank you again for your confidence and loyalty. We look forward to seeing you again on our site!
O
Oussama H.
Rating: 4 out of 5
following a purchase from 11/02/2018
Pleasantly surprised by the quality of the product, it is indeed more beautiful than the presentation photos on the site. Accurate product information, especially regarding sizes. Delivery process up to standard.
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Response from Ursul
Thank you for your feedback Oussama! We are happy to hear that you are satisfied with our product and delivery process. We pride ourselves on providing accurate information and an optimal delivery experience for our customers. We hope to see you soon on our Ursul website!
J
Jacinto M.
Rating: 4 out of 5
following a purchase from 01/02/2018
beautiful jewel only drawback the sending in chronopost before 15h.... was not respected...
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Response from Ursul
Thank you for your review of our Ursul website. We are delighted that you appreciate our jewelry. We take into account your remark on the sending in chronopost before 15h and will make sure to improve this point in the future. Thank you again for your confidence.
J
Jean-Marie B.
Rating: 4 out of 5
following a purchase from 01/12/2017
very good trade, fast delivery, disappointed by the width of the bracelet compared to the site
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Response from Ursul
Thank you for your positive feedback on our sales service and speed of delivery. We are sorry that the width of the bracelet does not correspond to what you saw on our website. We invite you to contact us in order to find a solution to this problem. We do our best to satisfy our customers and your opinion is very important to us. We hope to see you soon on our site. Have a nice day!
J
Jfk
Rating: 4 out of 5
following a purchase from 27/03/2017
The bracelet is very pretty (not very easy to put on, it's fine when you keep it on, like me, all the time. I had to send it back (a small problem during production), but the team changed the product very easily and quickly. Very professional!
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Response from Ursul
Thank you very much for your review, we are delighted to hear that you are happy with your Ursul bracelet. We're sorry for the problem you encountered with production, but we're glad we were able to resolve it quickly for you. Your satisfaction is our priority and we hope you will enjoy your bracelet for a long time to come. Thank you again for your confidence.
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