Customer reviews of TSURU

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 494 published reviews
5 423 86% 4 58 12% 3 8 2% 2 3 1% 1 2 0%

Summary of reviews

The online store "TSURU" excels in delivering quality products that consistently meet or exceed expectations. Customers frequently highlight the impressive craftsmanship of items like zori and kimono, appreciating both their aesthetic appeal and functionality. Delivery services are noted for their speed and reliability, with many orders arriving promptly and in excellent condition, reinforcing a sense of efficiency and trustworthiness. Additionally, the customer service is commended for its responsiveness and helpfulness, ensuring that inquiries are addressed swiftly and effectively.

Reviews 2 and 3 stars

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D
Dragan L.
Rating: 2 out of 5
following a purchase from 26/09/2023
The parcel was not delivered to my letterbox. But to a relay point
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Response from TSURU
Hello,
Sorry for the late reply. We've checked but you had ticked the box for the relay point and not for home delivery. Have a nice day!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
no distinction between high and low socks.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2022
The item purchased was not as described on the website. There was no mention that this fabric was embossed, which made it useless for my project. Even the colors are very different from what is shown in the picture. I was very disappointed, the fabric being quite expensive as well. I can't trust your descriptions anymore.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/09/2022
very expensive for the quality and especially for the finish of the shoes. the glue exceeds all around on the tops of the soles not super pretty :( top
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
description of the sizes, to specify
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
Disappointing belt, very narrow but especially too short to tie it in the traditional way. In short, unusable.
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J
jmfrthe
Rating: 3 out of 5
Nice quality and cut but the patterns of the men's yukatas lack sobriety, dragons or Japanese characters for example are funny but it really lacks class, only 2 or 3 yukatas with small patterns or plain are chic. The women are definitely condemned to flowers. It's a pity, the cut of a yukata is really very "classy" but the fabric designs don't follow.
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Jean-Marie T.
Rating: 3 out of 5
following a purchase from 10/05/2020
Nice quality and cut but the patterns of the men's yukatas lack sobriety, dragons or Japanese characters for example are funny but it really lacks class, only 2 or 3 yukatas with small patterns or plain are chic. Women are definitely condemned to flowers. It's a pity, the cut of a yukata is really very "classy" but the fabric designs don't follow.
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R
rosa66
Rating: 3 out of 5
At Christmas time improve your packaging the kimono is in a plastic bag which makes the gift mediocre The prestige is not there despite the price Is not yet back on the kimono because it will be offered o At Christmas Mrs. maufroid
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Response from TSURU
Hello, A little message from you would have been welcome concerning this wish! Regularly, on request, and as soon as the article allows it, we make gift wrapping. We do not needlessly wrap each order because it is Christmas. Sincerely
R
Rosa M.
Rating: 3 out of 5
following a purchase from 30/11/2020
At Christmas time improve your packaging the kimono is in a plastic bag which makes the gift mediocre The prestige is not there despite the price Is not yet back on the kimono because it will be offered oA Christmas Mrs maufroid
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Response from TSURU
Hello, A little message from you would have been welcome concerning this wish! Regularly, on request, and as soon as the article allows it, we make gift wrapping. We don't needlessly wrap each order because it's Christmas. Sincerely
F
frederic.wittmann
Rating: 3 out of 5
As usual, the delivery of the post is catastrophic, delivery postponed...
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