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Rating: 3 out of 5
Very good service, fast and efficient, the only problem is the price!
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Customer reviews of vehicules-anciens.fr
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 179 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with rapid delivery times and smooth order processing, ensuring parts arrive promptly and as described. Customers highlight a wide selection of parts, competitive prices, and clear, professional communication from the team, contributing to a straightforward, well-supported purchasing experience. The ordering process is dependable and efficient, with accurate order fulfillment and strong tracking that keeps customers informed. Overall, the experience is marked by quick shipping, helpful assistance, and steady satisfaction across repeat purchases.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
Is it possible to enter my credit card code
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A
Rating: 3 out of 5
Too complicated to reach you, very rarely available, so no possible advice, what a shame
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Response from vehicules-anciens.fr
Hello, I agree with you, it's a point we need to improve. The month of May is not the easiest to manage with all the holidays and the workload it causes for both of us, Sandrine and myself (there are only 2 of us in the company). Thank you for your feedback and see you soon, Martin.
A
Rating: 3 out of 5
A bit expensive
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A
Rating: 3 out of 5
Shipping costs are excessive!
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A
Rating: 3 out of 5
The box arrived in very bad condition, I haven't checked well yet, if there are no missing parts. There is a big hole on the side
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A
Rating: 3 out of 5
For the first time I am not entirely satisfied! One of the two wheel cylinders had a poorly finished thread (for the hose) and I had a lot of trouble screwing the hose. I also find that the wheel cylinders should be delivered with the screws and washers for fixing.
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A
Rating: 3 out of 5
Problem fixing the bulb to the holder
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A
Rating: 1 out of 5
Delivery times are too long and the quality of the items is not up to par. Last order with wheel cylinders for 4L without internal threading for the hydraulic connection. Quality control should be done before shipping your items. I do not recommend this site.
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Response from vehicules-anciens.fr
Hello Michel, It's a shame, if you had sent us an email, we could have provided customer service and understood your problem. There has never been a threading issue with the wheel cylinders, and even less so with two in a row, as if by chance in the same order, but no one is infallible, in any case, we are not! Safe travels! Martin.
A
Rating: 3 out of 5
I do wish the customs people would be more understanding when trying to buy parts for my old Renault 4 from you. Regards Nick Holgate
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Response from vehicules-anciens.fr
Hello, I am sorry, our shipments to the UK are now stopped, as for some time packages are no longer passing through customs, and we do not know how to explain why at the moment. Have a good weekend, Martin.
A
Rating: 1 out of 5
Write the correct address on the package thank you
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A
Rating: 1 out of 5
I can't give you feedback because I haven't received my package yet
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A
Rating: 3 out of 5
Carburetor part damaged before or during transport. I managed to recover the one from the old one!
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A
Rating: 3 out of 5
Following the order of the front axle CV joint kit. A clear and concrete customer follow-up with a commercial discourse is an asset for customer loyalty as well as finished products. Fortunately, Martin was there to raise the level...
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A
Rating: 1 out of 5
I am still waiting for the delivery announced for Saturday 03/05. It is now 06/05.
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A
Rating: 3 out of 5
Hello, I had written an email to see if you offered discounts for professionals and I never received a response. So I paid the price like anyone else. Another point, on your site, it is not obvious to understand that by entering the country, VAT goes to 0%. Otherwise, it's good, the package tracking is well documented.
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A
Rating: 3 out of 5
Joint cut like an axe
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Response from vehicules-anciens.fr
Hello Steph, can you please clarify what exactly is the subject of your dissatisfaction, as I do not understand well, the comment is quite vague. The joints by the meter are delivered longer than necessary and need to be trimmed precisely when installed on your 4L or Estafette. Looking forward to your reply, see you soon, Martin.
A
Rating: 1 out of 5
The parts are not good and do not fit the 4L. By going through you, I thought I would solve this problem, but no.
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Response from vehicules-anciens.fr
Hello Richard, you should call the technical service, as we have no problem with these parts that we sell a lot and that are mounted on our cars. You must be overlooking something. Have a nice day, Martin.
A
Rating: 3 out of 5
I ordered an ignition coil for my Renault 4 L, and it turns out that the clip fixings are not aligned with the distributor head, which causes the head to detach.
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A
Rating: 3 out of 5
Mediocre quality product
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A
Rating: 1 out of 5
No contact since my last complaint (10 days).
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A
Rating: 3 out of 5
I am waiting for a return email, but I still have not received a response regarding the purchase of a body part, whether I should return it or not since June 20. Because the ordered part is not the right one and here is the part I need. Thank you
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Response from vehicules-anciens.fr
Hello Luis. Thank you for bothering us with such feedback. It's pleasant! I have no email, all our emails receive a response. Please check the contact address which is as follows: [email protected] or by phone the technical service at 0465843306. Have a nice day, Martin.
A
Rating: 3 out of 5
The shipping delay.
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A
Rating: 3 out of 5
The shipping costs are too high. It is announced at a certain price then at the time of ordering we are told that to benefit from this rate there is a minimum order amount... In short, paying as much for shipping as for the order is not normal, I had to order items that I had not planned right away to reverse the trend
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A
Rating: 1 out of 5
The bolt came off the rubber on the first tightening
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A
Rating: 3 out of 5
Several purchases containing parts that do not have the correct measurements
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Response from vehicules-anciens.fr
Hello Alain, oops, did you send us an email so we can see where the problem is? Because driving a 4L every day, we check our parts, and have not detected this type of problem (a factory error?) ;-) I don't check reviews often, so I can't react as quickly as with an email. See you soon, Martin.
A
Rating: 3 out of 5
a dab of grease with the seals would have been welcome
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A
Rating: 3 out of 5
CV boot not flexible enough for installation with mounting cone. I ended up tearing it. I then installed a universal boot and the installation was very simple without too much effort. The small cable protection of the starter is not well fixed. Otherwise, order processing speed the same day and received the next.
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A
Rating: 3 out of 5
Hello, Visually it resembles the original. But the quality should be improved.
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A
Rating: 3 out of 5
Poorly finished parts that tend to disintegrate at the edges and holes not very well made. Needs improvement.
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A
Rating: 3 out of 5
Carburetor of very good quality, just the announced delay delayed by a few days.
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A
Rating: 3 out of 5
The colissimo service from the post office is true to itself, never on time, we pay for the delivery service dearly for it to arrive several days after the date indicated on the order.
The post office is a lamentable service.
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The post office is a lamentable service.
A
Rating: 1 out of 5
Hello. Nothing received to date due to a Colissimo issue.
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Response from vehicules-anciens.fr
And so, you give us a BAD rating instead of contacting us by email so we can resolve the issue? Nice state of mind, well done!