The store consistently delivers fast, reliable service with rapid delivery times and smooth order processing, ensuring parts arrive promptly and as described. Customers highlight a wide selection of parts, competitive prices, and clear, professional communication from the team, contributing to a straightforward, well-supported purchasing experience. The ordering process is dependable and efficient, with accurate order fulfillment and strong tracking that keeps customers informed. Overall, the experience is marked by quick shipping, helpful assistance, and steady satisfaction across repeat purchases.
It's a shame not to have contacted us by email, so we could detect the problem. Our packages are sufficiently sized and returns of this kind are almost non-existent. Have a good end of the week
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Acheteur Vérifié
Rating: 1 out of 5
It's not a product lol but information
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Acheteur Vérifié
Rating: 1 out of 5
Unfortunately not received in my package but it's not a big deal
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Acheteur Vérifié
Rating: 3 out of 5
Not used to this day
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Acheteur Vérifié
Rating: 3 out of 5
Three long delays between order and delivery
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Response from vehicules-anciens.fr
We are sorry. indeed, we had a bit of trouble recovering our return from vacation ;-) There were few orders in your situation. Everything is back to normal. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
Not received ........................ But it's not a big deal
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive this magnificent pencil
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive this magnificent sticker
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Acheteur Vérifié
Rating: 1 out of 5
Not received, missing in the package?
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Acheteur Vérifié
Rating: 3 out of 5
I would prefer a sticker representing an old car
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Acheteur Vérifié
Rating: 3 out of 5
promotional item not yet used
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Acheteur Vérifié
Rating: 1 out of 5
I was supposed to receive it as a gift. It was missing at delivery. It's not a big deal
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Acheteur Vérifié
Rating: 1 out of 5
need a gas pump I didn't have a sticker in the delivery
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Acheteur Vérifié
Rating: 3 out of 5
So a little more than 48 hours for delivery, merchandise with a crack on the complete distributor at 59.90€ (it happens), and for customer service it deserves 5 stars I sent the photo of the distributor and the guy tells me keep yours for parts and I will send you a complete distributor, this time received in 48 hours honestly top, I recommend without problem.
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Response from vehicules-anciens.fr
We are sorry, we do everything to ensure that packages are sent on time (date on your order confirmation), but we do not control the carriers. It rarely happens that deadlines are not respected. At your service, Best regards, Martin.
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Acheteur Vérifié
Rating: 3 out of 5
Just need to install them
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Acheteur Vérifié
Rating: 1 out of 5
The ordered product still hasn't arrived 2 weeks after the order. 1 hour after the order, the product went from 'Available' to 'Out of stock', without further explanation since then.
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Response from vehicules-anciens.fr
We apologize. As soon as we realized our stock error, we sent you an email without a response from you, notifying you of the product's unavailability and offering you to wait or a refund. We immediately modified the stock. Please let us know.
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Acheteur Vérifié
Rating: 3 out of 5
The purchased cap cannot close the housing... I had to modify it.
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Response from vehicules-anciens.fr
You should entrust this task to someone who knows what they are doing. No feedback on these products. Use the term rocker cover instead of housing so that we understand what you are talking about. At your service, Best regards, Martin.
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Acheteur Vérifié
Rating: 3 out of 5
Serious site, I would recommend parts for my 4L F4.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I ordered a carburetor for 4L not long ago, about 10 days ago, and it still hasn't arrived, delivery too long. Otherwise, great site.
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Response from vehicules-anciens.fr
Hello Michel ;-) I just checked. You chose a payment by bank transfer, and to this day we still haven't received it. As we specify on the site, the parts are sent when the transfer is in the account. Check all that. Have a good day. Martin.
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Acheteur Vérifié
Rating: 3 out of 5
DELIVERY TIME NOT GREAT 5 DAYS IN COLISSIMO
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Response from vehicules-anciens.fr
We are sorry that you were not available to receive your package as indicated by its tracking. Next time, have it delivered to a pickup point if your mailman is distracted. We are at your disposal if needed. At your service ;-)
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Acheteur Vérifié
Rating: 3 out of 5
Too bad my seals were poorly packaged, they took a bad shape.
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Response from vehicules-anciens.fr
We are sorry for this inconvenience. However, the rubber regains its shape as soon as we let it rest. Please feel free to contact us if the problem persists. Have a nice day ;-)
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Acheteur Vérifié
Rating: 3 out of 5
Not really useful, the website is better
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order
How do you want me to evaluate it
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Response from vehicules-anciens.fr
Roland, be patient, didn't you read that we were on vacation this week? It was indicated everywhere :-) We are back to work this Monday to resume normal operations. See you very soon :-)
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Acheteur Vérifié
Rating: 3 out of 5
The quality of the different products is poor quality, the price-quality ratio is bad.
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Response from vehicules-anciens.fr
I am sorry to read your review, call us to return the parts that do not suit you :-) We do not boast about having incredible handles, it's even in the description, we have a re-manufacturing in progress to have strictly compliant ones, but it's taking time. In the next order, you may not have read, but the seals will not fit with these handles. Call us :)
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Acheteur Vérifié
Rating: 3 out of 5
I ordered over 300€ worth of goods, there is no assembly explanation, and on top of that they got the bumper attachment wrong.
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Response from vehicules-anciens.fr
I don't believe I spoke to you on the phone for a request for help or explanations, nor even for the mistake we made, which we would have of course rectified. We'll chalk that up to a lack of maturity and the stress of the trophy :-) safe travels to you and watch your fuel tank :-) :-)
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Acheteur Vérifié
Rating: 1 out of 5
I had to re-drill myself because the holes were 34mm. Thank you for the loss of time
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Response from vehicules-anciens.fr
You just had to call us, we would have apologized and sent the right parts. Our apologies for this small problem.
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Acheteur Vérifié
Rating: 3 out of 5
Problem with a reference for a boot model, possibly my responsibility (for one too many) the welded spacers of the crossmember are not centered causing a misalignment of the plate. Well, I recommend a boot kit VA36011-1R
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Acheteur Vérifié
Rating: 3 out of 5
You offer items for sale that are not available quickly. It's a shame because generally we want our parts for our vehicles quickly. Best regards.
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Response from vehicules-anciens.fr
Mehdi, you confirm an order with a delivery date of 15.01.18, announced on the site and then on your invoice. Indeed, this product is a reproduction of a part that no longer exists, of which we had a pre-series for sale and are now waiting for the complete series. Next time, read carefully before ordering, we have the honesty of transparency. At your service.
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Acheteur Vérifié
Rating: 3 out of 5
Colissimo does not notify of the package drop-off.
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Acheteur Vérifié
Rating: 3 out of 5
No communication and a wrong part
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Response from vehicules-anciens.fr
Hello Giel, your message is a bit brief for me to understand. I don't believe I missed one of your messages, but if so, my apologies. See you soon. Martin.
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Acheteur Vérifié
Rating: 3 out of 5
Expensive delivery but fairly quick shipping. And the customer service, I am still waiting for a response to my email, it has been almost a week.
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Response from vehicules-anciens.fr
Hello Nicolas. Indeed, I am sorry, I completely forgot your email. I will resolve the issue quickly. Thank you for the immediate sanction, it's nice. For shipping costs, we apply the provider's rate, and the speed depends on their organization. Our apologies if that was not enough. Best wishes.
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Acheteur Vérifié
Rating: 3 out of 5
7 days between shipping and receipt at the destination, with several passes on the same package platform.... could do better.
Nothing to say about the product itself.
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Response from vehicules-anciens.fr
Hello Yves, we are sorry for the postal issues on which we have little ability to act :-) you should have called us. Unfortunately, we won't be able to do much better, as the post is the only provider that still allows us a good overall reliability and an affordable price. We remain at your service, sincerely, Martin.
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery, but the package was damaged upon arrival.
One product is missing from the package and there is no order summary.
Very pleasant and accessible phone contact, waiting for the missing part.
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Response from vehicules-anciens.fr
Hello Vincent, we sincerely apologize for this issue with your order. As discussed with you over the phone, we will quickly do what is necessary to get everything back in order. See you soon on the road. At your service, Best regards, Martin.
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Acheteur Vérifié
Rating: 3 out of 5
this order has not been finalized.... it seems to me that it's because the rear bearing washers that are in this order are not available (re-manufacturing) so we will wait...
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Response from vehicules-anciens.fr
Hello :-) we thank you for your feedback. I have the impression that you would have liked to have part of the material earlier. In that case, send me a little email at [email protected] so we can find a solution upon my return from vacation :-) do you receive the ongoing re-manufacturing newsletters? See you very soon
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Acheteur Vérifié
Rating: 3 out of 5
QUALITY OF SOME PARTS VERY LOW.
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Response from vehicules-anciens.fr
Hello Éric, we are sorry that you were not satisfied with some of our products, which we select carefully and test on our own. I will call you shortly to discuss the reasons for this mixed satisfaction in detail. See you soon, best regards, Martin.
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Acheteur Vérifié
Rating: 1 out of 5
SAME AS FOR THE DOOR SEAL
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Response from vehicules-anciens.fr
Hello Éric, after calling you, you indicated that you wanted to detach it and that the seal was torn off. Indeed, this product, flexible, is not designed to be detached and reattached infinitely. Best regards, Martin.
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Acheteur Vérifié
Rating: 1 out of 5
BAD QUALITY ..............
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Response from vehicules-anciens.fr
Hello Éric, after calling you, you informed me that you tried to detach it and that the seal was torn off. Indeed, this product, flexible, is not designed to be detached and reattached infinitely. Best regards, Martin.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed debited from my account with part indicated as in stock..surprise 4 days later order canceled because not where more parts available.
No anticipation of stock is a waste of time for me
thank you very much
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Response from vehicules-anciens.fr
Indeed, we are sorry, you were the victim of a bug. We tried to inform you without success. We therefore chose to refund you quickly. Fortunately, this is very rare. Our apologies for this mishap. This part has not been in stock for a while.
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Acheteur Vérifié
Rating: 1 out of 5
Out of stock even though the order was placed and debited. No stock management, thank you very much for the waste of time
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Response from vehicules-anciens.fr
We apologize for this bug, and no, we pay particular attention not to sell out-of-stock parts. We notified you quickly and refunded you promptly. Our apologies for this issue.
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Acheteur Vérifié
Rating: 3 out of 5
Good but expensive transport
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Response from vehicules-anciens.fr
Hello Yann, I am sorry if the shipping costs for Belgium that the Colissimo service applies do not suit you. I wish you a good reassembly of your parts.
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