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H
Rating: 5 out of 5
Following an initial problem, the customer service was very understanding and accommodating; I am very satisfied with the solution offered
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Customer reviews of VENON SURFBOARDS
Trust Attestation
8,1
/10
Overall rating: 8,1 out of 10
Based on 86 published reviews
Summary of reviews
Customers consistently praise VENON SURFBOARDS for delivering well-packaged boards that arrive in good condition and on time, with fast shipping and the ability to schedule delivery, which many buyers appreciate. The product quality and finish are highlighted repeatedly through mentions of beautiful boards, good materials, light and maneuverable design, and strong performance during surf sessions. Customer service is a prominent positive theme, with several notes of accommodating support, responsive teams, and helpful problem resolution when issues arise. Overall, reviews emphasize reliable delivery, attractive boards at appealing prices, and attentive service that enhances the purchasing experience.
Reviews 1, 2, 4 and 5 stars
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Rating: 2 out of 5
The first board I bought arrived damaged from transport and the second board comes with a yellowish color, which I understand is why they sell the boards. A bit disappointed because it looked pristine white but when it arrived it was practically entirely yellow.
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X
Rating: 5 out of 5
I bought two boards on their website. Delivered to my home without any issues. I was even able to schedule the delivery. The two boards are beautiful and of good quality. I can't wait to try them out.
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G
Rating: 5 out of 5
board 6.8 STUDIO well arrived no visible defects
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C
Rating: 1 out of 5
I started to use the board this week and I lost 3 central fins because fin plugs are defectives, when I bought it you said only aesthetic defects non functional, that's so disgusting I feel scammed
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A
Rating: 5 out of 5
The table arrived well packaged. I'm completely satisfied with the price paid and the slight cosmetic flaw.
S
Rating: 5 out of 5
Top Board. Top Service
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S
Rating: 1 out of 5
After a test, the SPECTRE is not at all reactive or manageable to my liking: after contacting them, customer service refuses a refund or a credit note despite an online purchase. Very bad experience.
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N
Rating: 2 out of 5
Surf poorly packaged at the front, just bubble wrap with tape. Since the carriers throw my packages, the front is smashed.... Impossible to see even if we open the package which I had done. I will therefore have to repair it with resin. It's not complicated to properly protect a package with polystyrene. Incompetent Venon.... too bad
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J
Rating: 5 out of 5
Mega! Super easy - Pickup in Bayonne. The board is awesome!
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E
Rating: 5 out of 5
Second order: Very good, fast, well packaged, nice boards at a very low price. Kudos to the whole team. Thank you.
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G
Rating: 5 out of 5
Package received, very good condition, nothing to say.
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J
Rating: 5 out of 5
Shipping ahead of time, great communication, and an incredible board, thank you very much!!!! I will buy again...
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M
Rating: 5 out of 5
Good product and very fast delivery
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D
Rating: 5 out of 5
👍🏼
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E
Rating: 1 out of 5
I recently bought a second-hand Quokka, relying on the information from the website that stated that, despite minor defects, the board could be surfed. However, these defects turned out to be much more significant than expected, making the board difficult to use in the water. It's a real disappointment and a frustrating experience.
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Y
Rating: 5 out of 5
Happy with the board!!
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M
Rating: 2 out of 5
Received in perfect condition, but very very very fragile, the deck marks at the slightest pressure (just with a finger)
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I
Rating: 5 out of 5
Everything is correct
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M
Rating: 5 out of 5
Fast and good service
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Y
Rating: 5 out of 5
Good surf in very good condition
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L
Rating: 5 out of 5
Express delivery, perfect product !!!
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F
Rating: 1 out of 5
I received the surfboard very damaged (in 3 points). For repair the surfboard I would spend 200€. I asked support to Venon but after 20 days I still waiting an answer. Very bad experience with this company. I can demostrate all with pictures, documents and mail... :(
C
Rating: 5 out of 5
super board in very good condition thank you
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S
Rating: 5 out of 5
Very good board, a delight
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A
Rating: 5 out of 5
Responsive team that listens! We can't wait for spring to try out the beautiful board!
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B
Rating: 5 out of 5
Très bonne planche. Un aimant à vague. L'excès de volume limite la bonne prise de rail, mais c'est le coût des vagues très faciles à prendre. Hyper maniable.
P
Rating: 5 out of 5
Christmas period, the boards arrived on time. The quality is top-notch, and the boards are magnificent.
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P
Rating: 5 out of 5
no problem. Package received on time and in good condition.
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Y
Rating: 5 out of 5
I bought a 6'0 funboard. Superb board, beautiful finish at a very attractive price! I recommend without hesitation. Very light and well finished board.
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J
Rating: 5 out of 5
BEAUTIFUL BOARD, GOOD MATERIALS AND GREAT SERVICE. 100% RECOMMENDABLE
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J
Rating: 5 out of 5
Very satisfied
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J
Rating: 5 out of 5
Board delivery was super quick, not even a week! Haven't seen the board yet as a friend received it for me, but so far all good!!
G
Rating: 5 out of 5
good buy !!!!
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J
Rating: 5 out of 5
Everything was perfect. Fast shipping and perfect communication. Very reocmendable. Thank you Venon Team.
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K
Rating: 5 out of 5
The board arrived in perfect condition It looks very good Thank you very much for the board.
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V
Rating: 1 out of 5
Received a prototype or some board with sandpaper caused damage and spots here and there. Definitely not a new board and customer service is not reachable since 2 weeks.
F
Rating: 5 out of 5
Very nice board received very quickly and without any problems when unpacking.
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E
Rating: 1 out of 5
Payment yes! Board no! Customer service doesn’t respond.
I
Rating: 1 out of 5
The board they sent me has defective future type boxes, they come as bigger, never seen before. I have tried with different types of fins and all of them dance and it is impossible to tighten them. It is a very serious defect that they send you the board with such an important defect. I have been trying to contact them via email and chat since Monday and they don't give me any solution, they don't even answer me. The truth is that I don't know how this will end but so far it's been a nightmare buying a Venon board. I hope they give an answer and solve all this.
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