Quality material, well thought out and easy to assemble. The order was not handled very well. - I ordered an orange model. - I was told that there was no black left - then that there was no orange either. I had to settle for a green model, a color I do not like. Such a pity. Finally, I recommend taking a lot of worms to start the composter.
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jacqueline G.
Rating: 1 out of 5
following a purchase from 15/07/2025
1st order of 500g of worms: no worms, all dead or there were never any Call to customer service, free return of 500g of worms: 10 worms fighting a duel It's a shame at the price we pay for them Extremely disappointed I will not order from them again
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Morgane F.
Rating: 1 out of 5
following a purchase from 29/06/2025
The worms arrived dead.
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Florence M.
Rating: 1 out of 5
following a purchase from 25/06/2025
My worms arrived dead, I contacted them by email right away to report it and received no response
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Sébastien D.
Rating: 3 out of 5
following a purchase from 22/06/2025
I bought a worm composter and 500g of worms. Relatively fast shipping and correct packaging. Despite these precautions, the bag contained very few worms and all dead. Fortunately, I was able to turn to an associative network to get some! Other suppliers are now stopping the shipment of worms during the heatwave, perhaps Vers la Terre should take inspiration from this.
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Olivier S.
Rating: 3 out of 5
following a purchase from 25/05/2025
Hello, I have received the package, however the delivery time was quite long (1 week) and I fear that a large part of the earthworms did not survive the journey. I only observed 3/4 large earthworms.
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Jaime S.
Rating: 3 out of 5
following a purchase from 25/04/2025
I ordered 1kg of worms and I think I received a maximum of 250g and 3kg of compost.
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Bénédicte C.
Rating: 1 out of 5
following a purchase from 13/04/2025
I have no "juice" and apparently no life in my worm compost installed 3 weeks ago. Is this normal? Thank you.
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pierre P.
Rating: 1 out of 5
following a purchase from 14/04/2025
Hello, I reported the next day when I received the worms, they were mostly already dead, I reported it in the order email, I have not received any response from you so far.
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Paul C.
Rating: 1 out of 5
following a purchase from 25/03/2025
Cardboard packaging very damaged, plastic bag ripped open
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Emilie A.
Rating: 3 out of 5
following a purchase from 05/04/2025
Order ok, deadline ok, but inside the cardboard box, the bag of worms was open, worms partially outside and not in very good shape
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Marie Claire A.
Rating: 1 out of 5
following a purchase from 26/03/2025
I found too few healthy worms in the 250g bag. My worm compost will struggle to start with so few worms.
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jerome D.
Rating: 1 out of 5
following a purchase from 26/08/2024
The worms were all dead on reception. Asphyxiated in the plastic bag?
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Maternelle L.
Rating: 1 out of 5
following a purchase from 03/03/2025
We received 50g of worms instead of the 500g ordered! Despite several emails and calls, no one has responded.
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CLEMENT L.
Rating: 1 out of 5
following a purchase from 02/03/2025
I discovered that the ordered worm composter comes from Australia.... How to ruin the efforts with the carbon footprint of the worm cafe? What is the logic of selling this product? It's less polluting not to order it and do nothing...
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CLARISSE D.
Rating: 1 out of 5
following a purchase from 07/03/2025
My order is not complete. I sent you an email without a response.
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Damien S.
Rating: 3 out of 5
following a purchase from 02/03/2025
The service to the ground is okay. Unfortunately, we cannot say the same about the delivery company. The package was delivered to a neighbor 50m lower than my place. It was by chance that I was able to find it.
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Mary K.
Rating: 1 out of 5
following a purchase from 30/01/2025
I have not received my order! Not happy at all.
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Sylvie C.
Rating: 3 out of 5
following a purchase from 13/12/2024
The parcel arrived in good condition but 2 Oyas were missing. There were only four of the six ordered. I left you a message on the answering machine with no return other than this satisfaction questionnaire. Please send the missing 2 Oyas to the Perpignan address.
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Anne Marie D.
Rating: 3 out of 5
following a purchase from 18/11/2024
Difficulty tracking parcel as link inaccessible so no visibility. In addition, the parcel was open on arrival, hence only 3 stars.
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Violaine C.
Rating: 1 out of 5
following a purchase from 17/11/2024
I still haven't received my order and I'm being asked for my opinion?
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Gwenael W.
Rating: 1 out of 5
following a purchase from 16/07/2024
I received a parcel containing barely 20 or 30g of worms for an order of 250g, so I bought potting soil... A scandal, and the Vers la Terre company has yet to give me a single explanation that makes any sense.
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Baudouin V.
Rating: 1 out of 5
following a purchase from 12/10/2024
The worms were mostly dead or in poor condition. I immediately put them in the composter when I received them.
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Gaëlle M.
Rating: 1 out of 5
following a purchase from 08/07/2024
The parcel took more than 15 days to arrive and the worms died after one or two weeks.
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GERARD R.
Rating: 3 out of 5
following a purchase from 10/07/2024
Too few worms (by weight), far fewer than ordered
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Jacques B.
Rating: 3 out of 5
following a purchase from 30/09/2024
I liked this company, its activity and I made several orders with them. I was very disappointed by the treatment of my last order but apprememnt they took into account my complaints!
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Audrey S.
Rating: 3 out of 5
following a purchase from 30/09/2024
Parcel well received but a little stressed when several days after the order was still not sent. And then the tracking number was incorrect... But I received my order, with no errors etc. Thank you :)
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Mathieu S.
Rating: 3 out of 5
following a purchase from 23/06/2024
The mats degrade in 1 month, much faster than the one originally supplied with the vermicomposter.
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Catherine M.
Rating: 3 out of 5
following a purchase from 20/09/2024
The product corresponds to my order but the parcel arrived open in several places because the packaging was much too light.
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Aurelien V.
Rating: 1 out of 5
following a purchase from 23/06/2024
5 months late, lack of e-mail communication.
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robert C.
Rating: 3 out of 5
following a purchase from 10/06/2024
I received the first worms in February 2024 and all died in May 2024. I recommended worms in June and they all died in August 2024. Yet the vermicomposter is in the kitchen away from the sun and heat, I feed every week with zucchini peelings, eggplant, endives, apple cores, banana peels etc. .... (all cut into small pieces).
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Xaviere D.
Rating: 3 out of 5
following a purchase from 27/08/2024
I ordered 2 worm coffees that were not available. They were substituted with another brand which is far from being equivalent. Furthermore, I was not allowed to obtain an invoice showing the substitute product, which makes it impossible to activate the warranty. On delivery, I realized that the worm café was available for sale but was simply more expensive, which made me regret having accepted the substitution. Very disappointed by my experience.
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Sophie B.
Rating: 3 out of 5
following a purchase from 01/06/2024
I received my parcel quickly but the worms must have been badly treated during transport as they all died within a few days ...
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Cristian T.
Rating: 3 out of 5
following a purchase from 25/08/2024
I am pleased with the products but stop using DPD as your delivery service. I will stop ordering from you otherwise. Their services are the worst and I almost did not get my package.
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Yves R.
Rating: 3 out of 5
following a purchase from 28/05/2024
Long delay between order and receipt. I had to send a message to get things moving. Very few worms in the package sent.
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Arthur G.
Rating: 1 out of 5
following a purchase from 18/08/2024
Hello Quite disappointed because the bags were open and very dry ... hoping that the glasses will succeed in developing properly. Au plaisir
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Acheteur vérifié
Rating: 3 out of 5
I think I had indicated a different relay point from the one used. I've adapted, but it would be good to make a note of the relay point when the parcel leaves your home. Finally, I did receive the earthworms, but unfortunately they all died within a few days of installation. I think I made a mistake.
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Acheteur vérifié
Rating: 3 out of 5
By our no information about order processing. No parcel tracking. I had to call again to be kept informed. I also asked for a training video on how to start up the vermicomposter and was told there was none. This smacks of "training" to sell products rather than to inform customers. Processing this order does not commit me to returning to the site. It's up to you
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Acheteur vérifié
Rating: 3 out of 5
They're out of stock on their flagship product, the City Worms worm composter. In itself, this isn't a problem. It would just be nice to warn the customer who, after a month, is fed up and picks up the phone. The explanation is given, no worries for me, but it's a shame not to know how to warn.
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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