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Rating: 5 out of 5
Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 1 and 5 stars
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Everything you offer on the site: suitable even if you live in the city on the 7th floor! That's great! The speed of dispatch and the packaging of the products .... match your ideas. Well done (and thanks for my earthworms, they love it!).
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Fast delivery.
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in the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.
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Response from Vers la Terre
Hello, while tracking your package I see that 3 messages were sent to you, did you not get them? Maybe in spam? I'm available by phone to help you 04 67 31 75 23 Fanny for Vers La Terre after-sales service
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Perfect and delivered on time
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Despite the fact that the dealer was closed for 5 days, I got the parcel back with the worms in perfect condition. Thank you again.
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Nickel packaging, perfect product, a small problem with the delivery which was to be made by appointment and I was told the date and time by SMS.
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As ordered, reusable packaging
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great customer service, shipments are always well cared for and on time! perfect!
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Product description in line with my expectations. Fast delivery, solid packaging. Proposal to send to a relay.
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Your good ideas, the speed of shipment and the good workmanship of the equipment.
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Fast, efficient order tracking
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Great service and thanks to Océane for all her good advice!
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Great product. Fully recommend.
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Maybe more trays
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Welcome, service, deadlines, everything went very well.
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Notified in the morning for delivery by DPD in the afternoon. How to get organized when you're not around. Lacks a detailed guide to setting up the worm café lombri-composter.
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Response from Vers la Terre
Hello, you can find your downloadable user guide on your vermicomposter's page, but I'll also send it to you by e-mail. It's a pity you didn't tell us before your worms left, we could have included it... As for the delivery, it's true that the time was a bit tight, I'm sorry about that, but fortunately my colleague Lucile sent you an e-mail to let you know that the parcel had left. Fanny for Vers La Terre after-sales service
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The vermicomposter is perfect, well designed, the wheels work well, and the bottom shelf is very practical. A little more detail on the process after start-up would have been welcome (do you have to moisten the compost, stir it, etc.).
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Response from Vers la Terre
Hello, thank you for your feedback! Don't forget that we also offer a free video to answer all your questions. Fanny for Vers La Terre
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In addition to the impeccable delivery of my "worm kit", the video training was really useful. I particularly appreciated Océane's personalized follow-up when I had a scare with my vermicomposter. A real plus service!
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Response from Vers la Terre
Hello, thank you very much for your feedback, which I'll be sure to pass on to Océane! :) Fanny for Vers La Terre Customer Service
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The vermicomposting training is great, thanks Océane. Perhaps a small beginner's booklet to be supplied with the vermicomposter would be nice. With the basic methodology, what not to do, diagnoses and remedies ... in the form of small summaries. A small booklet is quicker to consult than a website...especially for old people or those who are averse to the net. Thanks for everything.
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