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Rating: 4 out of 5
Top service, fast shipping and quality products. One star less for the amount limit before free shipping, which I find a little high :-)
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 2 and 4 stars
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
This review request came too soon. I didn't have time to test the product. Here are the strong points. 1°) shipped very quickly 2°) remarkable packaging with frozen pouch to keep an ideal temperature for the worms. Now I just have to see what it does in my composting worm bin. To be continued...
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Rating: 4 out of 5
The carpets look good but smell very strong
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Rating: 4 out of 5
You were able to react quickly to a supply problem by phoning me. I appreciate the gesture. I didn't quite understand the access to Zoom training...
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Rating: 4 out of 5
Appreciated the live video yesterday and the amount of information passed on to optimize one's vermicomposter. Oceane is very comfortable with the subject and has a dynamic Facebook page.
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Response from Vers la Terre
Hi, thanks for your feedback, I'll pass it on to Océane :) Fanny for Vers la Terre
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Rating: 4 out of 5
A little difficult to obtain a change of delivery date by e-mail, but delivery made and secure.
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Rating: 4 out of 5
Thank you for the fast delivery.
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Rating: 4 out of 5
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Rating: 4 out of 5
The carrier warns of the delivery day the day before, then cancels and finally does not respect the customer's new choice by delivering (without warning) to a relay point....Bof.....on your products very well.
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Rating: 2 out of 5
I placed an order with you on February 1st and it wasn't until February 26th that I was able to pick up my worms... Fortunately, in the meantime, I received a new delivery because if I had picked up my first order, which arrived after 15 days, I don't think the worms would have been in good shape. I made 5 phone calls all the same and once I was told "yes, we'll send them out on Monday" but unfortunately the person didn't send out the order and without my phone call the worms wouldn't have left your premises. Anyway, I finally received my worms and started my vermicompost. It's a pity that we have to order worms from you because there are no other "sellers".
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Response from Vers la Terre
Hello, I'm sorry to see your very negative opinion of us as I thought I had done my utmost to ensure your delivery. We're still human and despite our vigilance your order encountered problems, for which we apologize once again. It's not an easy thing to manage live goods, especially in transport, but rest assured that we put all our heart into our orders. Fanny for Vers La Terre after-sales service
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Rating: 4 out of 5
Excellent quality worms and substrate! However, I have one big problem with the delivery of the parcel, which was delivered to my neighbor's house without my knowledge. I also didn't know that the parcel had been dispatched, so I couldn't "watch out" for it. What's more, it was delivered in poor condition. But my babies are fine <3
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Response from Vers la Terre
Hello, thank you for your feedback and the photos I will be able to forward this to my sales representative at the carrier for action! Fanny for Vers La Terre
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 2 out of 5
Sell a pack with 5 banks and not 2, that would avoid recommending 3 banks. Or strongly recommend it on your site.
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Response from Vers la Terre
Hello, we've tried to vary our offer as much as possible to suit all households while respecting the optimal operation of the City Worms. That's why we don't offer a pack with 5 trays, which is the maximum capacity of the system. We prefer to direct you towards a larger model, like the Worm café, to guarantee the best operation :) We are available by phone or e-mail to discuss your needs with you. Fanny for customer service
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
fast shipment, well packed and complete
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Rating: 4 out of 5
Satisfied with the product itself, and with the information provided for immediate start-up. On the other hand, I feel that there's a lack of information on how the first weeks/first months will unfold. There are many Youtube videos on this subject, but there's also a lot of conflicting information in the various videos, and the only information passed on by verslaterre is "don't want to go too fast" or "don't spoil the worms too much", which isn't very helpful. Even on the forum, it's not very explicit. What does "too much" mean? While the verslaterre teams must have accumulated an enormous amount of knowledge on the subject, it's a real shame not to pass this on to the people who buy the product, through a video for example. At the moment, 3 weeks after installing the vermicomposter, I feel as if I've got off on the wrong foot, and I'm in the process of starting all over again by following a home-made tutorial I found on youtube, but still with major doubts.
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Response from Vers la Terre
Hello, don't forget that we're available by e-mail, [email protected], or by phone, and that we also offer free training in worm composting: https://verslaterre.com/produit/formation-zoom/ Fanny for Vers La Terre's after-sales service.
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Rating: 4 out of 5
Ordered on 30/12/21 and delivered by relay on 05/01/22. I didn't feel that there were many worms in the bags of soil, but there certainly were.
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Rating: 2 out of 5
I placed an order on December 10th. To this day, I still haven't received anything. I sent an email 2 days ago to find out more and I haven't heard anything back Dominique Le Calvez
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Response from Vers la Terre
Hello, I'm sorry but I couldn't find your e-mail, to which address did you send it? However, I was able to find your order and it's leaving today! A delay of a few cents had put it aside... Fanny for customer service
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Rating: 4 out of 5
Answering the e-mails we send you (questions about commissioning) would be appreciated.
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Rating: 4 out of 5
A little extra would be to let us know when the parcel has been sent so that we can pick it up at the relay point.
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Rating: 4 out of 5
I appreciated the rapid registration of my order, its perfectly secure payment, and the almost immediate receipt of my invoice by e-mail. These 3 elements confirmed to me that I would receive my order and that you are a serious site. Nevertheless, I deplore not having received any link to the tracking/tracing of my order, and for 3 or 4 days I remained in a state of perplexity/expectation. Then, unbeknownst to me, someone rang my doorbell to deliver my parcel. If my parcel was delivered to me without warning (tracking/tracing) in a very correct and acceptable timeframe on your part, what would have happened to this parcel if I hadn't been at home to receive it? All's well that ends well, I'll certainly recommend your site to others, but please try to provide us with a follow-up/trace of our orders, if only to inform us of a delivery date and time, which was lacking in my case. Best regards.
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Response from Vers la Terre
Hello, first of all thank you for your feedback! :) We are indeed trying to quickly improve our information transmission as the carrier's emails don't reach our customers well enough!...
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Rating: 4 out of 5
A little long at the beginning, there were not enough details on how to get started. I had to put too much waste in at the beginning, 250g a day was too much. I stopped for a week and now it seems better.
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Rating: 4 out of 5
RAS on the products ordered, I am satisfied. Customer service is top notch to help with delivery problems. But I find the delivery charges expensive for the poor service provided by the carrier. (Parcel blocked for 1 week in logistics agency and carrier transmitting erroneous information to your customer service).
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Response from Vers la Terre
Thank you for keeping things in perspective! It's true that we're always trying to improve, but sometimes the carriers don't make it easy for us...
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Rating: 4 out of 5
Super
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
I would have preferred to be contacted earlier with an estimated delivery date. But in the end everything went very well.
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Rating: 4 out of 5
Asd
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Rating: 4 out of 5
Completely satisfied, no problems to report
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Rating: 4 out of 5
Apart from a delivery problem, cancelled the same day by the carrier, the product was exactly as shown on the Vers la Terre website. Because of the very hot weather, you even took the trouble to put refrigerated packaging inside the parcel. You replied very quickly to my message about the delivery problem.
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Rating: 2 out of 5
The worms were dead
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Response from Vers la Terre
Hello, Have you contacted our service department to find a solution? Please call us or send us an e-mail to [email protected]
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Rating: 4 out of 5
Quality products and fast delivery
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