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A
Rating: 4 out of 5
good material, well delivered and the follow-up advice is appreciated
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Maggots work like hell!
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A
Rating: 4 out of 5
Well-packaged products
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Response from Vers la Terre
Hello, I'll pass your comment on to Marine and Véronique who will be happy to know that you are satisfied with their packages :)
A
Rating: 4 out of 5
Delivery problem solved after contacting customer service
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A
Rating: 2 out of 5
The delivery of my order was delayed by a week. I don't know if the worm package was replaced or not in the meantime, but there weren't many live worms when the package arrived.
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Response from Vers la Terre
Hello, given your comment I think you have not received our apology email indicating the delay in the departure of your order... Did you receive our little gift to apologize for the delay? If you have any problems with your order, please contact us at [email protected]
A
Rating: 4 out of 5
No problem with delivery. The item was received in used condition, but customer service was quick to respond.
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A
Rating: 4 out of 5
The order took a little while to be shipped. It left 1 week after ordering. No tracking available. I contacted customer service, but the response was a bit cold. Once shipped, delivery was very fast and I'm very satisfied. A touch of humor: Please note that the worms are not delivered dressed as on the site, hence the expression "Naked as a worm for sure";-
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Response from Vers la Terre
Hello, thank you for your honest opinion, every comment helps us to improve day by day :)
A
Rating: 4 out of 5
very pleased with the vermicomposter. liked the choice of color. the wheels are handy in an apartment. the height is good. i recommend it.
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A
Rating: 4 out of 5
Receiving my parcel was a bit problematic because I received an e-mail informing me that my order had been sent, whereas it left 8 days later, and then the package was in Corsica even though I live in Toulouse, but when I called I was very kindly informed and the problem was solved.
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A
Rating: 4 out of 5
Correct delivery
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A
Rating: 4 out of 5
Delivery a bit complicated with delays and the stress of knowing if the worms would be alive, but everything turned out fine. Fortunately, the kit arrived whole and in good condition. As for the kit itself, the explanatory sheet is correct but not very detailed.
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A
Rating: 4 out of 5
Correct order and delivery
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A
Rating: 4 out of 5
the price seemed expensive.
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A
Rating: 2 out of 5
The website said I'd be called before shipment, which wasn't the case, and the relay point mentioned at the time of purchase wasn't the right one, which caused several days' delay, even though we're talking about live goods... It wouldn't be so bad if it wasn't the second time this had happened to me, in 2 different cities.
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Response from Vers la Terre
Hello, I'm sorry to hear about your delivery problems, but your parcel was sent to the address you chose when you placed your order. In fact it's a problem with the carrier, your parcel centre having refused the parcel, they had to drop it off at another parcel centre. You should still have been informed, so I'm passing this on to the transport company!
A
Rating: 2 out of 5
dreadful delivery requiring at least 10 confirmation emails for THEIR change of delivery day. As it's for French friends, I'm sorry but it's prohibitive. They were stuck at home for 2 whole days! Impossible to repeat.
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Response from Vers la Terre
Hello, I completely understand your dissatisfaction and please believe that we are doing our utmost to limit these delivery problems. That's why we advise our customers to use parcel relays so they don't get stuck waiting for a parcel. Lombric'alement, Fanny for customer service
A
Rating: 4 out of 5
I'm very happy with my item and can't wait to see how it turns out over time. On the other hand, I was a bit disappointed by the customer service: no news for 2 weeks, I had to send 2 e-mails to receive a reply telling me that the order was late. But I guess it was an exceptional situation, which doesn't mean it will always be like this :-)
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Response from Vers la Terre
Hello, thank you for your understanding, it is true that sometimes we are a little rushed :)
A
Rating: 4 out of 5
Good product, but I'm still waiting for a response from customer service following a problem with payment in instalments.
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A
Rating: 4 out of 5
It's too soon to know that materials don't decompose very quickly...
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
followed by order via the net.??
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Response from Vers la Terre
Hello, can you tell me more about your problem so that we can continue to improve? You can write to me at [email protected]
J
Rating: 4 out of 5
Hello, delivery time a little long. Cdlt
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A
Rating: 4 out of 5
Neat packaging. Rather fast shipping. Always very satisfied with the quality and quantity of my "product". The only small downside: it would be a good idea to give advance notice of shipment. All we get is an e-mail once the parcel has arrived, so we don't really know whether the order has been taken into account, is being prepared, on time or late. Otherwise, I recommend it!
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A
Rating: 4 out of 5
I would have appreciated an answer to my e-mail question.
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A
Rating: 4 out of 5
Good experience with my worm order!
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A
Rating: 4 out of 5
An instruction manual with my worms and it was perfect! They're doing great though!
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A
Rating: 4 out of 5
The worms arrived in good condition and many of them are still active (so I don't think there was much loss in transit). The starter kit is practical and really helps you to start from 0. Delivery is rather expensive I think, especially if you don't arrive on the scheduled day and are not precise about the delivery time.
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V
Rating: 4 out of 5
All the earthworms have to do is grow!
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A
Rating: 4 out of 5
Fast customer service
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A
Rating: 4 out of 5
Very good product, faithful to the detailed description on the site. Satisfied with my purchase. Delivery correct and on time, although we received several confusing and contradictory messages about the delivery date??? (to be improved). only negative remark: price variations according to product color...why?? I'll recommend this product in spite of everything.
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Response from Vers la Terre
Hello, the price variation is explained by the difference in pigment prices. Green is our flagship color, the one we sell the most of, so we were able to negotiate a better price; on the other hand, the red pigment costs more, hence the higher price of City Worms Rouge :)
A
Rating: 4 out of 5
I think the shipping costs are too high. You should opt for more flexible rates.
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Response from Vers la Terre
Hello, you're right, we're working every day to negotiate lower prices for transport. Maybe you have neighbors with worm composters who could place group orders and share the shipping costs :)
A
Rating: 4 out of 5
Problem with delivery but because of DPD. The parcel was delivered to someone else... Vers la terre sent me back a parcel without any problem. Very good customer service.
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A
Rating: 4 out of 5
Rather, there are problems with DPD last-mile delivery! Customer service Lucille did a great job! Perfect product
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A
Rating: 4 out of 5
Impec
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A
Rating: 4 out of 5
Delivery times a little longer than expected
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A
Rating: 4 out of 5
Always satisfied
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A
Rating: 4 out of 5
Perfect. Received on time, dropped off at my neighbor's and assembled on my way home in the evening. Waiting for the juice to arrive...
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A
Rating: 4 out of 5
Good quality, compliant equipment (let's wait and see for a few years ;-) ... otherwise, why not include a bottle holder (and a suitable pot?) Now let's get to work, worms.
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A
Rating: 4 out of 5
I thought there would be more worms in the package, indeed 5-6 worms and soil for almost 20 euro. I'm moderately satisfied...
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A
Rating: 4 out of 5
Fast delivery and conforming merchandise
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A
Rating: 4 out of 5
The shipping price is too high
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