★★★★★
based on 1666 reviews published
Latest customer reviews
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Very professional delivery
Fast and efficient shipping. Friendly customer service. My only criticism is that they should make the tracking number directly visible in the orders placed.
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Special mention to Océane (for the video training) and her mother (seen this morning), always on hand to answer questions
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Quality of exchanges, products, everything was perfect. Thank you
The instruction flyer didn't correspond to the contents of my box: it mentioned a coconut fibre to be moistened, but there wasn't any. n addition, the explanations weren't very clear and precise: the steps weren't numbered and the layout on the paper was confusing.
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The secure packaging, the speed, the advice on the site, the earthworms which seem very friendly (and greedy!!).
Deadlines met and very good after-sales service on the phone.
Order confirmed and fast.
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My parcel was exactly what I'd ordered, but I was extremely disappointed to see polyester "stuff" to "wedge" the compacto and the mats for the earthworms. What a shame!
I appreciated the rapid registration of my order, its perfectly secure payment, and the almost immediate receipt of my invoice by e-mail. These 3 elements confirmed to me that I would receive my order and that you are a serious site. Nevertheless, I deplore not having received any link to the tracking/tracing of my order, and for 3 or 4 days I remained in a state of perplexity/expectation. Then, unbeknownst to me, someone rang my doorbell to deliver my parcel. If my parcel was delivered to me without warning (tracking/tracing) in a very correct and acceptable timeframe on your part, what would have happened to this parcel if I hadn't been at home to receive it? All's well that ends well, I'll certainly recommend your site to others, but please try to provide us with a follow-up/trace of our orders, if only to inform us of a delivery date and time, which was lacking in my case. Best regards.
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Lack of worms and a non-functional wheel
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Delivery + Easy worm bin assembly
Good product but the choice of delivery by point relai DPD (the only one thus imposed) involves disasters.
Fast delivery, professional driver who calls to hand over the parcel.