/10
★★★★★
based on 1617 reviews published
★★★★★
based on 1617 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have no "juice" and apparently no life in my worm compost installed 3 weeks ago. Is this normal? Thank you.
Bénédicte C.
purchased on 13/04/2025
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1
/5
★☆☆☆☆
Hello, I reported the next day when I received the worms, they were mostly already dead, I reported it in the order email, I have not received any response from you so far.
Pierre P.
purchased on 14/04/2025
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1
/5
★☆☆☆☆
Cardboard packaging very damaged, plastic bag ripped open
Paul C.
purchased on 25/03/2025
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1
/5
★☆☆☆☆
I found too few healthy worms in the 250g bag. My worm compost will struggle to start with so few worms.
Marie Claire A.
purchased on 26/03/2025
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1
/5
★☆☆☆☆
The worms were all dead on reception. Asphyxiated in the plastic bag?
Jerome D.
purchased on 26/08/2024
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1
/5
★☆☆☆☆
We received 50g of worms instead of the 500g ordered! Despite several emails and calls, no one has responded.
Maternelle L.
purchased on 03/03/2025
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1
/5
★☆☆☆☆
I discovered that the ordered worm composter comes from Australia.... How to ruin the efforts with the carbon footprint of the worm cafe? What is the logic of selling this product? It's less polluting not to order it and do nothing...
Clement L.
purchased on 02/03/2025
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1
/5
★☆☆☆☆
My order is not complete. I sent you an email without a response.
Clarisse D.
purchased on 07/03/2025
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1
/5
★☆☆☆☆
I have not received my order! Not happy at all.
Mary K.
purchased on 30/01/2025
1
/5
★☆☆☆☆
I still haven't received my order and I'm being asked for my opinion?
Violaine C.
purchased on 17/11/2024
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1
/5
★☆☆☆☆
I received a parcel containing barely 20 or 30g of worms for an order of 250g, so I bought potting soil... A scandal, and the Vers la Terre company has yet to give me a single explanation that makes any sense.
Gwenael W.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
The worms were mostly dead or in poor condition. I immediately put them in the composter when I received them.
Baudouin V.
purchased on 12/10/2024
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1
/5
★☆☆☆☆
The parcel took more than 15 days to arrive and the worms died after one or two weeks.
Gaëlle M.
purchased on 08/07/2024
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1
/5
★☆☆☆☆
5 months late, lack of e-mail communication.
Aurelien V.
purchased on 23/06/2024
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1
/5
★☆☆☆☆
Hello Quite disappointed because the bags were open and very dry ... hoping that the glasses will succeed in developing properly. Au plaisir
Arthur G.
purchased on 18/08/2024
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1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
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Acheteur Vérifié
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1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
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Acheteur Vérifié
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1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
I received a 30 euro package with no visible worms????
Acheteur Vérifié
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1
/5
★☆☆☆☆
Most of the worms arrived dead I'm very angry
Acheteur Vérifié
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1
/5
★☆☆☆☆
I ordered a kilo of worms and received 200grams.
Acheteur Vérifié
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1
/5
★☆☆☆☆
I live in Switzerland and ordered a vermicomposter in 2021 and my worm colony was decimated after the winter when I put it back outside. To order new worms this year I had to go through the Swiss Vers la Terre website, where prices are over 50% higher. However, there's no structure in Switzerland and the merchandise is shipped from France. My account was debited, the order didn't arrive and after numerous reminders, I should have received it a month later.
Acheteur Vérifié
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1
/5
★☆☆☆☆
In the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.
Acheteur Vérifié
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Answer from Vers la Terre
Hello, while tracking your package I see that 3 messages were sent to you, did you not get them? Maybe in spam? I'm available by phone to help you 04 67 31 75 23 Fanny for Vers La Terre after-sales service
1
/5
★☆☆☆☆
Notified in the morning for delivery by DPD in the afternoon. How to get organized when you're not around. Lacks a detailed guide to setting up the worm café lombri-composter.
Acheteur Vérifié
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Answer from Vers la Terre
Hello, you can find your downloadable user guide on your vermicomposter's page, but I'll also send it to you by e-mail. It's a pity you didn't tell us before your worms left, we could have included it... As for the delivery, it's true that the time was a bit tight, I'm sorry about that, but fortunately my colleague Lucile sent you an e-mail to let you know that the parcel had left. Fanny for Vers La Terre after-sales service
1
/5
★☆☆☆☆
I buy elsewhere which has enabled me to tell the difference ...apart from compost , no worms or only babies ...theft ....de l'escroquerie ...je parle en comparaison aux autres fournisseurs.... company to avoid
Acheteur Vérifié
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Answer from Vers la Terre
Hello, the whole team is very sorry about your negative comment... Why didn't you contact us if you weren't satisfied with your worms? We're available by phone or by e-mail at [email protected] Fanny for customer service
1
/5
★☆☆☆☆
I only received one of the two orders... and since then no news!
Acheteur Vérifié
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Answer from Vers la Terre
Hello, have you contacted our after-sales service? Could you send me an e-mail with your order number on [email protected] to do some research 🙂 And Happy New Year, Fanny for after-sales service
1
/5
★☆☆☆☆
Never any shipping info after one month still nothing received It's disappointing
Acheteur Vérifié
purchased on 03/06/2021
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Answer from Vers la Terre
Hello, I understand your disappointment but unfortunately the problem is with the transport company. I sent you an e-mail again this morning to give you an update on the delivery, did you receive it? I'm always available by phone or e-mail at [email protected]