/10
★★★★★
based on 1525 reviews published
★★★★★
based on 1525 reviews published
Latest customer reviews
5
/5
★★★★★
Very professional delivery
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5
/5
★★★★★
Fast and efficient shipping. Friendly customer service. My only criticism is that they should make the tracking number directly visible in the orders placed.
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4
/5
★★★★☆
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4
/5
★★★★☆
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5
/5
★★★★★
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5
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★★★★★
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5
/5
★★★★★
Special mention to Océane (for the video training) and her mother (seen this morning), always on hand to answer questions
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Answer from Vers la Terre
Hello, thank you for your review, I'll pass the message on to them 🙂 Fanny
4
/5
★★★★☆
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4
/5
★★★★☆
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5
/5
★★★★★
Quality of exchanges, products, everything was perfect. Thank you
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3
/5
★★★☆☆
The instruction flyer didn't correspond to the contents of my box: it mentioned a coconut fibre to be moistened, but there wasn't any. n addition, the explanations weren't very clear and precise: the steps weren't numbered and the layout on the paper was confusing.
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5
/5
★★★★★
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5
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★★★★★
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5
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★★★★★
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5
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★★★★★
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5
/5
★★★★★
The secure packaging, the speed, the advice on the site, the earthworms which seem very friendly (and greedy!!).
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5
/5
★★★★★
Deadlines met and very good after-sales service on the phone.
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5
/5
★★★★★
Order confirmed and fast.
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5
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★★★★★
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5
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★★★★★
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5
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★★★★★
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5
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★★★★★
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5
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★★★★★
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5
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★★★★★
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4
/5
★★★★☆
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4
/5
★★★★☆
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5
/5
★★★★★
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purchased on 25/10/2021
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5
/5
★★★★★
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purchased on 25/10/2021
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3
/5
★★★☆☆
My parcel was exactly what I'd ordered, but I was extremely disappointed to see polyester "stuff" to "wedge" the compacto and the mats for the earthworms. What a shame!
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purchased on 24/10/2021
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Answer from Vers la Terre
Hello, Thank you for your feedback, these are the last bags of polyester dunnage particles, (normally) we switched to compostable corn dunnage particles 🙂 but our supplier ran out on our last order and we had to fall back on this...
4
/5
★★★★☆
I appreciated the rapid registration of my order, its perfectly secure payment, and the almost immediate receipt of my invoice by e-mail. These 3 elements confirmed to me that I would receive my order and that you are a serious site. Nevertheless, I deplore not having received any link to the tracking/tracing of my order, and for 3 or 4 days I remained in a state of perplexity/expectation. Then, unbeknownst to me, someone rang my doorbell to deliver my parcel. If my parcel was delivered to me without warning (tracking/tracing) in a very correct and acceptable timeframe on your part, what would have happened to this parcel if I hadn't been at home to receive it? All's well that ends well, I'll certainly recommend your site to others, but please try to provide us with a follow-up/trace of our orders, if only to inform us of a delivery date and time, which was lacking in my case. Best regards.
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purchased on 22/10/2021
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Answer from Vers la Terre
Hello, first of all thank you for your feedback! 🙂 We are indeed trying to quickly improve our information transmission as the carrier's emails don't reach our customers well enough!...