Wrong package at the first sending with an item that does not correspond to the order (ceramic beads instead of benzoin incense). Insufficient packaging, in my opinion, because : - the 200 dowsing dials were corroded by the transport. (The spiral of the dials twisted and the cover corneous and with the damaged edges the cardboard sheet split) Nothing insurmountable, I straightened the spirals, recollect the split edge and put back the cardboard sheets of cover well right. - the cardboard box of the ceramic beads crushed and opened with the beads spread in the pocket that serves as a package. Second pitfall, the contact part of the site too succinct; no part dedicated to the SAV, no message of consideration when sending message, no E-mail of contact SAV and no button of follow-up or return to the contact in the follow-up of order of the site. I found myself lost, with an unhealthy feeling of having been tricked, with no way to contact Vibratis directly. Just a form on a website, guestbook style. Even after my multiple follow-ups on YouTube and a form on a website. Things got unstuck when I went to the order completion email I had received. So I sent to "Spirituality, well-being and personal development", an after-sales mail with pictures of the package and my problem. And there everything took back colors, thank you "Boris David" and the
[email protected]. Super SAV with a good follow-up, solution found, reshipment of the rest of the order and quick arrival. To summarize: Beware of packaging; eg: Amazon cardboard packages with bubble wrap we used to a quality of transport + + + It is absolutely necessary to have a dedicated page SAV on the site, with contact email
[email protected] or
[email protected] and with a procedure for us customers (order number, photo ...) and a quality approach. Response in 48h guaranteed ..., ... But I hope that my opinion will be communicated to you to improve this little thing and that for me will have made a big difference, even with the error of order. A sincere opinion without anger, and thank you for the impeccable SAV after this passage to empty.