Customer reviews of Vignerons d’Exception

Dear Sir, first of all thank you for your loyalty, and thank you for taking the time to give a first review for your fourteenth order. I hope that the first thirteen deliveries went well, and I owe you an apology for the fourteenth, which displeased you. Indeed, during the busy Christmas period, the carriers (at least the few who still accept to deliver to individuals, who are not always at home) do not systematically respect our requests, and yours for a call the day before to set a reduced and precise delivery time slot was not respected. I am sorry and I ask you again to excuse us for this. Rest assured that we will be extra vigilant if you renew your trust so that the next delivery goes smoothly, as we try to do for all our customers. Best regards, Tristan Depauw

Dear Sir, it is incredible that the carrier has absolutely no right to do this, and not having a signed delivery note, they are obviously responsible in case of theft. You are certainly not at any risk and we would replace any stolen wine. We are sorry for this behavior which we will immediately investigate further. Please do not hesitate to inform us immediately when this kind of thing happens, we know how to be reactive and correct what needs to be corrected if necessary! Thank you again for your trust and enjoy your tasting, Tristan Depauw

Dear Sir, we are sorry for the driver's rudeness regarding the delivery of your fifth order with us. I imagine that the first four went well since 2021 as you have never left a review. We sincerely apologize for the early morning call from the delivery person; he is generally not allowed to contact customers before 8 am, and we will investigate this issue to prevent it from happening again. As for the 'wrong address', we provide the exact address given by our customers at the time of their order to the delivery drivers, an address that we reproduce in the order confirmation email for final validation and any last-minute corrections before shipping. We do not quite understand why the driver would have looked for a 'wrong' address, but since he did not respect his scheduled commitments, he may have indeed invented another address... We will look into this to prevent it from happening again in the future. Fortunately, the vast majority of delivery drivers follow the instructions. If you would be kind enough to forgive us for this blunder and consider us again for your next order, please know that we will do everything to ensure your delivery goes smoothly. The only excuse we could find for the delivery company is that many active customers in the Paris region appreciate early morning deliveries before heading to work... So the drivers are not quite sure how to differentiate. That said, this does not excuse a morning call at 7 am, of course, if it was not agreed upon in advance, as it should have been. I also thank you for the 4*/5 ratings given to the wines you ordered, and I appreciate that you have distinguished between the deplorable service you experienced and the quality of the wines received. Thank you again for your trust, and enjoy your tastings. Tristan Depauw

Dear Sir, thank you for taking the time to let us know about your online disappointment and your satisfaction with the wines you chose. We do of course accept credit cards, and are sorry that your bank has refused your payment on several occasions. The reason they have sent us is "authentication failure", so it seems that something is wrong with the application on your phone that authenticates you according to the "3D Secure" standards applied by banks. If you'd like to pay by credit card in the future, please don't hesitate to contact us, and we'll certainly be able to rectify the technical problem you've encountered together! Thank you again for your confidence, Tristan Depauw

Dear Sir, thank you for taking the time to write your comment. I am very surprised by it, as we had a long conversation on the phone... Following a meal in a restaurant where you enjoyed the wine, you then bought two cartons of this wine from us. One for you and one for a friend. You didn't like the wine, and your friend liked it. The same wine. Does this mean that the wines are different, or that you don't necessarily like the same wines? We talked about this on the phone, and passed on your problem to the winemaker, with whom we also discussed your disappointment. In agreement with the latter, we told you that there had never been any concern about the quality of this wine, and that two cartons could not be different since there was only one bottling for this €20 cuvée... Our conclusion is that you don't like this Syrah, while so many others do, and we're sorry about that. But all tastes are natural. So no, it's not a case of "move along, there's nothing to see", on the contrary, we're concerned about your concern, but perhaps you simply don't like this wine, perhaps the one you tasted at the restaurant was in a different context, a different cuvée, as the winemaker produces many, or from a different vintage, obviously lighter than the one you bought from us (if you wait a little, the very young and vigorous wine you bought from us will undoubtedly be more tasty and delicate in a few years' time). In short, we're once again sorry that the wine doesn't remind you of what you enjoyed at the restaurant, and still pleased that it pleases your friend, as it pleases us very much too. As we always say, please don't hesitate to call or email us for advice, telling us what you like and what you're looking for in the bottles you're going to buy, and we'll do everything we can to avoid disappointment. And if you're looking for a wine you've tasted in a restaurant, we'll ask you, before we sell you a case, "what's the vintage"? Because two different vintages necessarily give two different wines, even if it's the same cuvée. If you have any questions, please do not hesitate to contact us. Tristan Depauw, president and founder of Vignerons d'Exception.

Dear Sir, Aupilhac's gris and rosé are the same wine. But you also wrote that the white was bitter, giving it the same 1/5 rating as the site. That's probably what you wanted to make clear here. It's amazing, we've been selling almost all Sylvain Fadat's vintages (Grand Prix RVF 2021, elected winemaker of the year by all French winemakers) for almost 10 years now, and he's unanimous in terms of quality... in fact, he's one of the most repurchased estates in our selection. We've never had the slightest complaint, apart from the inevitable corked bottles. Two of us tasted it last year (gris) and three this year (blanc), and found no bitterness... but all tastes are natural and we respect your judgment... I invite you to call us when you wish to order, so that together we can rule out wines that might not be to your liking. Best regards, Tristan Depauw.

Hello Sir, and thank you for taking the time to leave us a review... With which I can unfortunately only agree. This delivery was below par, and I thank you for your objectivity in rating the wine concerned with 5 stars... I hope you'll give us another chance, considering that on your first 16 orders, we had no problems... The 17th was in fact a fiasco, our carrier SCHENKER having made a series of blunders. Should there be an 18th order, rest assured that we'll do our utmost to ensure that it goes off without a hitch. Once again, our deepest apologies... Tristan Depauw.