Customer reviews of Vignerons d’Exception

9,7 /10

Based on 2 780 published reviews

5 2 397 86% 4 313 11% 3 47 2% 2 16 1% 1 7 0%

Summary of reviews

The online store Vignerons d'Exception is celebrated for its exceptional selection of wines, with customers frequently highlighting the remarkable quality and variety available. Many express their satisfaction with the thoughtful advice provided, which helps them discover new and exquisite wines that cater to their tastes. Delivery services are consistently praised for being fast and reliable, with many orders arriving on time and in excellent condition.

Reviews 1 and 4 stars

Reset filters

Acheteur Vérifié

Published on 07/05/2020 à 19h00 following a purchase from 09/04/2020

Everything worked well. Thank you and see you soon.

Translated reviews

Acheteur Vérifié

Published on 03/05/2020 à 21h28 following a purchase from 12/04/2020

Delivery in 72 hours despite the conditions! Perfect

Translated reviews

Acheteur Vérifié

Published on 25/04/2020 à 10h37 following a purchase from 17/03/2020

First order a success despite the current situation!!! I knew the wine ordered but given the catalog I think I'll return for future discoveries.

Translated reviews

Acheteur Vérifié

Published on 23/04/2020 à 12h29 following a purchase from 31/03/2020

No worries, fast order and same delivery. It's just a pity we can't order some bottles individually.

Translated reviews

Acheteur Vérifié

Published on 08/04/2020 à 12h37 following a purchase from 18/03/2020

Excellent site and... excellent wines. Orders usually by 6.

Translated reviews

Acheteur Vérifié

Published on 31/03/2020 à 13h23 following a purchase from 06/03/2020

Excellent references, but sales prices between 5 and 10% higher than other sites, which means we can regularly offer small -10% promotions!

Translated reviews

Acheteur Vérifié

Published on 19/03/2020 à 14h09 following a purchase from 27/02/2020

the prices are not the lowest on the market, but on the other hand the service is irreproachable, order delivered within 48 h, after the carrier has made an appointment (on a half-day slot), it becomes interesting if you get together several ...;-) to have the carriage paid and to dispatch the boxes...

Translated reviews

Acheteur Vérifié

Published on 08/03/2020 à 14h18 following a purchase from 13/02/2020

The only drawback is the cost of transport compared to the delivery time.

Translated reviews

Acheteur Vérifié

Published on 20/02/2020 à 13h00 following a purchase from 30/01/2020

Good quality, easy to use.

Translated reviews

Acheteur Vérifié

Published on 25/01/2020 à 18h46 following a purchase from 06/01/2020

Good service

Translated reviews

Acheteur Vérifié

Published on 25/01/2020 à 16h24 following a purchase from 05/01/2020

fine

Translated reviews

Acheteur Vérifié

Published on 22/01/2020 à 21h43 following a purchase from 23/12/2019

very good. delivery time a little long

Translated reviews

Acheteur Vérifié

Published on 17/01/2020 à 17h11 following a purchase from 18/12/2019

Good selection of wines and fast, reliable delivery.

Translated reviews

Acheteur Vérifié

Published on 02/01/2020 à 14h11 following a purchase from 05/12/2019

Varied selection Often excellent winemakers

Translated reviews

Acheteur Vérifié

Published on 31/12/2019 à 15h59 following a purchase from 09/12/2019

CLEAR

Translated reviews

Acheteur Vérifié

Published on 16/12/2019 à 08h15 following a purchase from 09/10/2019

A specialized site for wine enthusiasts who are very well informed about the best addresses. Wines generally sold at too high a price, and reviews are a little too light-headed, which doesn't always allow for a lucid view and choices...

Translated reviews

Acheteur Vérifié

Published on 12/12/2019 à 20h29 following a purchase from 20/10/2019

very good site, good service, responsive - good goodwill possible improvements on delivery (making appointments in particular - the possibility of setting a time slot early in the morning on a given day would be a real plus)

Translated reviews

Acheteur Vérifié

Published on 07/12/2019 à 12h22 following a purchase from 15/10/2019

Great selection of wines but delivery is complicated

Translated reviews

Acheteur Vérifié

Published on 22/11/2019 à 17h16 following a purchase from 28/10/2019

Very good selections. And they could get even bigger.

Translated reviews

Acheteur Vérifié

Published on 22/11/2019 à 12h29 following a purchase from 22/10/2019

very good except for the delivery time and the price of the shipment (departure from the depot then arrival at the head office in Lyon then only shipment).

Translated reviews

Acheteur Vérifié

Published on 13/11/2019 à 17h27 following a purchase from 23/10/2019

All good. Only downside: delivery (delivery between 8am and 5pm, unmanageable).

Translated reviews

Acheteur Vérifié

Published on 31/10/2019 à 14h46 following a purchase from 09/10/2019

It's a pity we can't buy the bottles individually... The selection on offer is of high quality and well-priced, except for the BOURGOGNE... but that's not the fault of the website "Vignerons d'exception"!

Translated reviews

Acheteur Vérifié

Published on 24/10/2019 à 15h31 following a purchase from 02/10/2019

I was woken up at 07:00 in the morning by your delivery man who was at my door. I had not been informed of the delivery and the driver told me that 7am was a legal time. It wasn't a bailiff or a police inspector, however....
. You don't deliver at 7am without warning. Unacceptable.

Translated reviews

Response from Vignerons d’Exception Published on 25/10/2019

Dear Sir, you're absolutely right, this is completely unacceptable and I apologize for the appalling behavior of our Parisian carrier. The driver must not really know the meaning of the word "legal", nor the contract that binds us to this carrier, which requires him to call all our customers to agree on a delivery slot that suits everyone. Most of the time this goes well, but in this case it's a complete fiasco, and I can only offer you our deepest apologies, while making it clear that I will of course complain about this behavior... and especially about the absence of a telephone call to arrange a suitable delivery slot.
And if you were to try an experiment with us again, we would of course take the necessary precautions to ensure that the delivery went smoothly. Unfortunately, we can't be behind every delivery driver in France, and we hope that you will forgive us this faux pas, and above all enjoy the wines in our selection. Yours sincerely, Tristan Depauw

Acheteur Vérifié

Published on 18/10/2019 à 20h45 following a purchase from 12/09/2019

Better tracking of shipments

Translated reviews

Acheteur Vérifié

Published on 08/10/2019 à 13h10 following a purchase from 11/09/2019

'''

Translated reviews

Acheteur Vérifié

Published on 14/09/2019 à 17h17 following a purchase from 24/08/2019

Efficient site, good selection, prices often a little higher than the competition

Translated reviews

Acheteur Vérifié

Published on 03/09/2019 à 16h21 following a purchase from 04/06/2019

Very good contact and deferred delivery possible (well done) - lack of flexibility for deliveries, the carrier refusing to give a time slot during the day.

Translated reviews

Acheteur Vérifié

Published on 20/08/2019 à 18h37 following a purchase from 25/07/2019

As always, a quality choice, an ergonomic site, smooth customer feedback. The delivery company wasn't great this time (crates left for 4 days without any intervention on the local platform).

Translated reviews

Acheteur Vérifié

Published on 17/08/2019 à 17h21 following a purchase from 18/07/2019

Site bien gocumente, les vins sont bien décrits

Translated reviews

Acheteur Vérifié

Published on 16/07/2019 à 21h00 following a purchase from 19/06/2019

Nice selection remote or via periodic newsletter. The website is ok - no bugs - delivery on time - haven't tasted the wines yet as some of them are ageing.

Translated reviews

Acheteur Vérifié

Published on 12/07/2019 à 11h57 following a purchase from 14/06/2019

Good order tracking and fast delivery.

Translated reviews

Acheteur Vérifié

Published on 09/07/2019 à 22h01 following a purchase from 13/06/2019

Excellent

Translated reviews

Acheteur Vérifié

Published on 09/07/2019 à 19h18 following a purchase from 14/06/2019

quality work, a sure bet

Translated reviews

Acheteur Vérifié

Published on 19/06/2019 à 14h05 following a purchase from 27/05/2019

4 stars For this first order everything went perfectly, even the delivery men were particularly friendly.

Translated reviews

Acheteur Vérifié

Published on 18/06/2019 à 13h25 following a purchase from 20/05/2019

aaa

Translated reviews

Acheteur Vérifié

Published on 14/05/2019 à 16h29 following a purchase from 19/04/2019

Serious site. Listening to the customer.

Translated reviews

Acheteur Vérifié

Published on 13/05/2019 à 10h16 following a purchase from 11/03/2019

practical and responsive

Translated reviews

Acheteur Vérifié

Published on 08/05/2019 à 19h18 following a purchase from 13/04/2019

Efficient, good choice of wines, fast delivery, prices sometimes a little high

Translated reviews

Acheteur Vérifié

Published on 01/05/2019 à 00h07 following a purchase from 29/03/2019

Interesting concept, just 4 stars because delivery is still expensive.

Translated reviews

Acheteur Vérifié

Published on 29/04/2019 à 17h45 following a purchase from 01/04/2019

fast, trouble-free

Translated reviews