Customer reviews of Vignerons d’Exception

Dear Sir, first of all thank you for your confidence, we hope that the wines please you. Indeed, it is very difficult to "control" the deliveries. In Paris, we have chosen a carrier "on a human scale" who agrees to go upstairs and downstairs to the cellar, which is rare. He specializes in wine and respects our boxes, even in his warehouse, which is perfectly adapted to our storage requirements. We also ask him to call systematically to agree on a day and a delivery slot - admittedly a fairly wide one. Sometimes things go wrong... and you've obviously been a victim of this, for which we apologize. As this carrier is not computerized like UPS or other large companies, it is not always perfect. Indeed, punctuality at a precise time for an appointment is impossible to obtain from any carrier - especially in Paris - since it depends on the progress of previous deliveries, and of course on traffic. In short, even if 99% of our deliveries go smoothly, we do our best to ensure that the "victims" of approximations and errors are finally satisfied. We sincerely hope you'll give us another chance to do better next time. Happy tasting!

Dear Sir, thank you for your comment. Overseas deliveries are made by express transport, in special packaging and with appropriate insurance. It is therefore very expensive, which is why we only do it on request. Best regards. Céline

Dear Sir, first of all thank you for not rating our site badly in terms of stars despite the inconvenience suffered during our deliveries. I'm confused to discover that the delivery man doesn't call you the day before, although we have checked, we have systematically written your request to call the day before on the delivery instructions. We have contacted the head of your department and are waiting for a written commitment from him, which simply corresponds to our contract with this service provider. This service provider, however, gives us satisfaction in all the other departments in the Paris region (he's the only one who agrees, for example, to take the wines down to the cellar and take them upstairs...). In short, we've taken up the problem and will do everything we can to ensure that next time, if you still trust us, the carrier respects your wish to call the day before. Thank you again for your confidence, Tristan Depauw.

Dear Sir, Please accept our apologies for the absence of a telephone call the day before. For Paris and the surrounding area, where you live, we have found an efficient courier who is one of the few to agree to go upstairs and downstairs. This usually goes well, and we have an agreement with him to call the day before to arrange a time directly with our customers. Unfortunately, we've discovered in your message that it's been several times now that he hasn't complied with this arrangement, and is obviously taking his chances" by dropping in directly... We're very sorry about this, and for your next orders, we'll make it clear to him that this call the day before is essential, which we would have done immediately if you'd informed us of your first disappointment. I promise you, if you place your trust in us again, we'll make it very clear to our partner that calling the day before is essential. Thank you again for your confidence, and enjoy your wine tasting! Tristan Depauw

Thank you for your comment. Deviations in sulfur-free wines do happen, as we agreed on the phone. Even though we take great care in preserving them in our Burgundy cellars. Yours sincerely The Vignerons d'Exception team.

Thank you for your comment. In case of absence, the deliveryman leaves you a notice so that you can make a new appointment. Of course, he should have called you beforehand, as we always ask him to do. We apologize for this inconvenience. Yours sincerely The Vignerons d'Exception team.