Customer reviews of Vignerons d’Exception

Dear Sir, thank you for taking the time to give us your opinion. The 2018 Billaud Chablis you mentioned was worth €21 after 3 years in the cellar, which we don't find exaggerated for a wine of this quality, given the explosion in prices in Burgundy recently. Moreover, the 2019s are still at their release price of €19, which will doubtless rise with time and rarity. We don't select wines that disappoint us, nor do we select value-for-money wines that disappoint us (with the exception, of course, of a few stars that everyone snaps up at any price, in which case we're obviously no longer talking about value-for-money). We're sorry to hear of your disappointment. If, by any chance, you'd like to try out some of the wines on our site that you haven't tried before, please don't hesitate to give us a call. We'll be delighted to discuss your tastes and recommend the wines that suit you best. Many of our customers with rather specialized tastes take advantage of our advice by phone or email (with a few exceptions, we taste all the wines we sell), and most of them seem satisfied with our service. Thanks again for your confidence, Tristan Depauw

Dear Sir, in certain regions and (fortunately) only at certain times, the Schenker carrier, although one of the most respectful in France of our fragile products such as bottles of wine, lacks flexibility and imposes a time slot that is not a time slot. We apologize for any inconvenience this may have caused you. In general, things go very smoothly once the delivery person calls, because when you're not there, you can always find a way to be re-delivered. All he had to do was offer a shorter time slot... and the rigidity of the facade takes second place to the human touch. Unfortunately, this doesn't seem to have been the case for you... If there's a next time, don't hesitate to use us as an intermediary, as we also manage to make logisticians a little more flexible... Thank you again for your confidence. Tristan Depauw

Dear Sir, after successfully delivering your first 5 orders without difficulty (albeit to an address that's hard to trace: the corner of two main roads, with no street number or name), your sixth order went very badly. We have over 1000 different wines in stock, and Monique, the person who prepared your order, reversed two cartons. You received a box that you hadn't ordered. This is an error which is normally corrected during a second check by another order picker (while Monique checks the orders she didn't pick), but here the second checker also let the inversion slip through. As we told you on the phone when we called to arrange delivery of the new parcel, this is a very rare occurrence, and we're very sorry that it "fell" on you. You're right, the delivery of the new box has become cataclysmic. The law of series, no doubt... Our carrier did a very poor job (no doubt sending an SMS to your phone with a link to click to choose the date - impossible if it's not a smartphone). In the end, you canceled everything, insulting our logistics department copiously (Samira was deeply hurt by the words used), who called you to try and sort out this re-delivery, which was certainly generated by our preparation error, but which didn't deserve such words. We would like to thank you, however, for giving 5*/5 and 4*/5 to the other two wines you ordered and received, the last ones we delivered. We promise there won't be any more. Best regards, Tristan Depauw.