★★★★★
based on 2655 reviews published
Latest customer reviews
Nice selection, smooth payment and reception.
Interesting
Search for "real" winemakers - their quality - their originality. Prices, ....
Very good, impeccable service, careful and attentive. I recommend it!
Fast and reliable
The big problem is delivery, which is not controlled. The delivery man comes when he wants/can, which poses a problem for me and keeps me from placing new orders at this stage. If you have a solution, I'm listening. Crdt
Excellent
Perfect, as always!
VERY GOOD.
Impeccable as always
Delivery charges too high for the service. 20€ for 6 bottles = 1 week's delay between the date of departure from the winemaker and the date of home delivery. In difficult weather conditions (e.g. hot weather), organic and natural wines (with little or no sulfur) may not recover.
Having said that, it's true that delivery is a real concern for all wine sellers, and that the ideal solution doesn't exist... or else it's too expensive, and no customer would agree to pay the price, which you already find too high: €16.6 ex VAT, or €20 incl. VAT, is what it actually costs to deliver a case of 6 bottles in France. It costs much more when we deliver several cartons. But we only charge this flat rate of €20, whatever the quantity ordered, and offer it for orders of €400 or more. That's why our customers sometimes get together several people to reach the "franco" rate. You're right, we may seem expensive, and other sites charge less, but lose money on this service. We can't afford this luxury if we want to keep our prices competitive and, above all, keep doing what we do for the long term. At least, to make these invoicing conditions clear, we "show our colors" on the home page of our site and in all our Thursday newsletters...
On the subject of "natural" wines, you're absolutely right there too: unsulphured wines run a high risk of not being able to withstand temperatures >14°C, which is why we don't offer them, apart from one exception out of our 750 references: JC Lapalu's "tentation" cuvée, which I adore... (He's such a master of winemaking that there's virtually no risk, and we've never had a problem). Well-made, "low-sulphite" wines are "low-sulphite" precisely so that they can be transported at normal temperatures and not suffer any deviations in the event of less-than-optimal storage conditions. In fact, most of our cuvées have very little sulfur, but our very elitist selection at least has this merit: all the wines are well made and present little risk of deviations, thanks to the great mastery of their makers from vine to bottle. Of course, there's always a risk, like cork taint... and many other lesser-known risks, too. In short, we do our best... and try as far as possible to deliver wines without the slightest shock. We keep deliveries to a minimum in hot weather, and so on. But it's true, it's not easy! In any case, I want you to know that we do everything we can to deliver faster when our customers ask us to, and to satisfy them whatever the request. I'm sure we'll manage to lower our delivery costs and improve our lead times over time... Thank you again for your trust and understanding, and I hope to see you soon! Tristan Depauw, founder.
Arranging for the order to be delivered, even if it means offering low-cost alternatives in the event of shortages. Correct packaging, timely and trouble-free delivery
Very good
Interesting wine selection and fast delivery
Personally, I find the Vignerons d'Exception newsletters very well written, humorous but professional, and I confess to being influenced in my choices by the presentation of the wines by the editor of this letter. The wines presented are rare and I'm happy to have access to the crus of these small (not by talent...) owners often impossible to find on the generalist sites. So far, I'm satisfied with my purchases even if I haven't opened all the wines ordered (3 cdes so far). For the moment, I'm satisfied with my purchases, even if I haven't opened all the wines I ordered (3 bottles so far). I'm very happy with the delivery service, as the carrier (Schenker) calls as soon as he has the wines, and the scheduled delivery date has always been respected. It's just a shame that sales are limited to a minimum of 6 wines, and that you can't freely mix and match. But I can live with that according to my budget. The delivery charge is also a bit high (400 euros), but I place fewer orders to try and get by. Overall positive opinion.
Right now I'm enjoying....
Excellent choice of wines. Extremely fast order processing
Perfectly satisfied with the services (selection and speed of delivery), keep it up!
In search of good winemakers
No problem, serious packaging and communication to match. No wine has yet been tasted.
Wines less marked than other sites , good advice , delivery ok
Delivery in France only?
An excellent choice of wines, often not widely available, to suit all budgets.
Good service....except for the delivery: I had already pointed out previously the carelessness of your delivery person who calls 15 minutes before without any notice. No sms, email or call to notify 24 or 48 hours before the date and time of delivery. This is not serious and has happened to all deliveries concerning me. Please rectify this problem with your service provider.
Excellent choice of wines. Well-designed site. Excellent logistics.
Fast delivery and appointment made by the driver
Perfect, fast delivery
The wine is good but....
Several orders validated and received over the last few months. No mistakes in the boxes, and delivery times are respected. My only regret is that I don't have a loyalty card, even though I leave over €400 for each order, almost every other month... A little attention for loyal customers would be a plus.
Perfect
Excellent
The site is great. One area for improvement: compliance with delivery instructions.
Very good advice and selection
Super fast 2-day delivery
Very nice selection
Still very good.
It's too early for me to talk about the wines ordered, I've got time... But the wines and estates on offer, as well as the service, are beyond reproach.
Fast delivery and great selection of wines
No complaints
Excellent wines, top advice