/10
★★★★★
based on 2556 reviews published
★★★★★
based on 2556 reviews published
Latest customer reviews
5
/5
★★★★★
Interesting offers. Reliable site.
Acheteur Vérifié
purchased on 23/08/2018
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5
/5
★★★★★
Excellent site. Very good description of the wines. A reference
Acheteur Vérifié
purchased on 08/09/2018
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5
/5
★★★★★
Serious, reliable, no worries.
Acheteur Vérifié
purchased on 06/09/2018
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 05/09/2018
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5
/5
★★★★★
Very good Serious
Acheteur Vérifié
purchased on 02/09/2018
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5
/5
★★★★★
Excellent selection, fast and secure delivery
Acheteur Vérifié
purchased on 03/09/2018
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5
/5
★★★★★
Very good site, especially for the Rhone Valley!
Acheteur Vérifié
purchased on 20/07/2018
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5
/5
★★★★★
Meets my expectations
Acheteur Vérifié
purchased on 31/08/2018
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5
/5
★★★★★
PERFECT
Acheteur Vérifié
purchased on 03/09/2018
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5
/5
★★★★★
Very well received on the phone. Very warm welcome
Acheteur Vérifié
purchased on 30/08/2018
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4
/5
★★★★☆
Safe site, the order arrived on time as expected Perfect
Acheteur Vérifié
purchased on 31/08/2018
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4
/5
★★★★☆
OK OK
Acheteur Vérifié
purchased on 29/08/2018
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5
/5
★★★★★
Very good advice
Acheteur Vérifié
purchased on 28/08/2018
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5
/5
★★★★★
Fast and accurate delivery RAS
Acheteur Vérifié
purchased on 24/08/2018
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5
/5
★★★★★
Super selection conseil et blog pertinent les yeux fermés et les papilles gdes ouvertes
Acheteur Vérifié
purchased on 23/08/2018
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 21/08/2018
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 19/07/2018
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5
/5
★★★★★
Very peculiar
Acheteur Vérifié
purchased on 27/07/2018
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5
/5
★★★★★
Very happy with my selection
Acheteur Vérifié
purchased on 21/08/2018
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5
/5
★★★★★
Very happy with my selection
Acheteur Vérifié
purchased on 18/07/2018
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 10/08/2018
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3
/5
★★★☆☆
The wines on offer are interesting and ordering is very easy. Unfortunately, the delivery went badly: it took a week to get the carrier on the phone; no flxibility from him until I told him that if he didn't adapt he'd better send the parcel back; in the meantime a company in Chalon contacted me but when I asked them to help me well they told me there was nothing they could do.... With all this I hope at least that the wine hasn't been touched during transport and storage I don't know where.
Acheteur Vérifié
purchased on 10/07/2018
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Answer from Vignerons d’Exception
Dear Sir, we're very sorry that your July delivery didn't go smoothly, and we'd like to offer you our sincere apologies. Our carrier, Schenker, which specializes in wine transport, has a "small" partner in Savoie and the latter, although quite flexible the rest of the year, must have been overwhelmed due to the vacations of his delivery men... we are sorry that our logistics department (located in Chalon, where our wines are stored) was unable to make up for the communication shortcomings of the local delivery man... and we hope that you will give us another chance... very good tasting in the meantime! Tristan Depauw
5
/5
★★★★★
Perfect as usual.
Acheteur Vérifié
purchased on 19/07/2018
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5
/5
★★★★★
Without the slightest problem
Acheteur Vérifié
purchased on 19/07/2018
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5
/5
★★★★★
Perfect Ras!
Acheteur Vérifié
purchased on 12/07/2018
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5
/5
★★★★★
Nothing to say
Acheteur Vérifié
purchased on 17/07/2018
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3
/5
★★★☆☆
Grossly inadequate packaging! lousy transport!
Acheteur Vérifié
purchased on 28/06/2018
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Answer from Vignerons d’Exception
Dear Sir, I'm sorry that one of the few recipients of Chateau Chalon 2010 from Domaine Macle is not satisfied, and please accept our apologies. A few explanations: we're sorry that the carrier behaved badly, and would have liked to solve your problem if you had let us know. Don't hesitate next time! Schenker specializes in wine, and in 25 years of home deliveries, it's the carrier we've had the fewest problems with, by far. We're launching an immediate investigation to find out what went wrong with the carrier, and we'll do everything we can to make sure it doesn't happen again. After all, things can go wrong, especially in the summer, when unmotivated temps sometimes do a poor job of looking after our customers. As far as packaging is concerned, most of our customers appreciate receiving the estate's original packaging, and all our logistics and traceability are based on this principle. Despite our comments, the winery continues to use low-strength cardboard, perhaps on the assumption that clavelins are strong... and the specific shape of the clavelin prevents us from repackaging them in stronger neutral cardboard. We'll pass on your comment to the winery in the hope that they'll invest a little more in their boxes... Once again, our apologies for this delivery, which fell far short of our quality standards, and we hope that you will renew your trust in us and check that this was just an isolated malfunction. Best regards, Tristan Depauw
5
/5
★★★★★
Receipt as ordered delivery on time perfect packaging
Acheteur Vérifié
purchased on 17/07/2018
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4
/5
★★★★☆
Deadlines met clear explanations
Acheteur Vérifié
purchased on 08/06/2018
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2
/5
★★☆☆☆
Good wine but catastrophic delivery .
Acheteur Vérifié
purchased on 10/07/2018
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Answer from Vignerons d’Exception
Dear Sir, First of all, please accept our apologies for this "catastrophic delivery" which we discovered with your message. In the future, please do not hesitate to let us know immediately, as we will do our utmost to compensate for the temporary summer weaknesses of our carrier, who specializes in wine and has a reputation for reliability. Unfortunately, during the summer, some temps are not up to scratch... and we're sorry to hear that this has "fallen" on you. Having been unable to contact you for several days, we immediately launched an investigation with the carrier, who was careful not to inform us of any malfunction. Finally, I hope you'll give us another chance to check for yourself that this was an isolated malfunction, far removed from our standard of service quality. Once again, please accept our apologies. Sincerely, Tristan Depauw.