Customer reviews of VivaLing

4,7 /5

Based on 728 published reviews

5 574 79% 4 124 17% 3 26 4% 2 3 0% 1 1 0%

Summary of reviews

VivaLing consistently delivers a convenient, easy-to-use platform with flexible scheduling and a straightforward booking system that supports regular progress across ages, from children to adults. Customers highlight professional, responsive teachers who adapt to individual learning goals, provide clear progress through regular assessments, and create engaging, motivating sessions that inspire continued practice. The service also stands out for reliable customer support and strong accessibility, with praise for the quality of instruction, the ability to choose and modify time slots, and the overall positive learning experience across multiple languages, including English, Mandarin, Spanish, and German.

Reviews 1 and 2 stars

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Acheteur Vérifié

Published on 03/03/2022 à 09h15 following a purchase from 24/02/2022

Non-existent support, never any response. I lost a lesson because I couldn't connect. I almost missed another one, luckily I thought to switch to my mobile (not great on mobile!)

Translated reviews

Response from VivaLing Published on 04/03/2022

Hello, We are sorry for the difficulties you encountered and surprised. Our support service responds to all requests within 48 hours. We can be reached by email ([email protected]) or by appointment via video or phone (https://go.oncehub.com/VL-Master). Indeed, our courses are accessible via different devices: computer, tablet, or smartphone and emails regularly inform you of your reservations. Please feel free to contact us so we can understand what happened. Have a good day

Acheteur Vérifié

Published on 07/05/2020 à 16h39 following a purchase from 04/05/2020

The site is not working well, I can't connect every other time lately.

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Response from VivaLing Published on 11/05/2020

Hello, We are sorry for this inconvenience, however, given the delicate period we are going through, the number of connections has increased significantly, so the problem may come from the connection itself. Concerned about the quality of our service, we will, however, forward your comment to our technical team for verification. Thank you for your understanding. The VivaLing team

Acheteur Vérifié

Published on 08/01/2020 à 19h00 following a purchase from 08/01/2020

Okay to pay but impossible to choose a time slot. Few coaches and few available.

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Response from VivaLing Published on 10/01/2020

Hello, our customer service representative tried to contact you to offer new coaches with new availability. We are at your complete disposal to find the teacher who will meet your expectations. Do not hesitate to contact us to discuss it.

Acheteur Vérifié

Published on 07/10/2018 à 17h53 following a purchase from 06/10/2018

I can't find the feedback from the session, even after more than 48 hours of waiting. Difficulty booking a session with another coach even though I just spent 200 euros. The coach is available in her schedule, but it's impossible to confirm the time slot.

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Response from VivaLing Published on 08/10/2018

Hello Jérôme, we are really sorry that your first experience with VivaLing was not completely satisfactory. Due to the weekend, the session report was uploaded a bit late, but you can now find it on your parent account. Regarding the booking, you need to select the coach first before you can book a session in her schedule. We can arrange a quick call by phone or video to show you how to do it. We wish you an excellent day and remain at your complete disposal. The VivaLing team.