Customer reviews of Vives de la Cortada

missing goods, goods different from the description,

The shipment was fine, on time and correct. The content of the purchase not so much. A pendant that was not well attached to the chain, I had to take it to a nearby jeweler to fix it with their tools and the stone is "supposedly" an amethyst that is whiter than lilac. If I had bought in a physical store, I assure you I wouldn't have taken that one. One of the bracelets, with the stones smaller than indicated on the website. I have made several purchases and this has been the worst. Not satisfied.

Very well everything.

A selenite of 3 arrived that I ordered, only one matched the photo. I still hope for a solution.

Everything always arrived very quickly and in perfect condition, but this time it is taking a long time and I don't know when it will arrive. It says in distribution agency and it never arrives.

Two days later the ring broke and I haven't had any solution.

Lack of information and I am supposed to guess that I had to specify the measurements of the stones so that they wouldn't send me rocks. Conclusion, I doubt I will buy from your store again

The Nacex delivery person (the same as always because he takes the same route) marked me as absent when there were people at home, both on the 1st floor and on the ground floor. Besides, I provided my phone number when I saw that the company was Nacex so that he could call me and indicate where he could leave the package, and he didn't call me. I had to arrange with a parcel shop and wait more days for my order to arrive.

Poor quality stones. 3 units of the same pendant, three different sizes, with various different references. In a batch of pendants, I have identified dyed stones and others that seem fake to me

It hasn't arrived, the carrier called me to ask where the address was and did not make the delivery as I was home all day.

I encountered a serious problem with my last order: although the order number and amount are correct, the products received did not match those ordered at all. This error had a direct impact on my professional activity, as the order was intended to be shelved immediately. I hope for a quick resolution and a commercial gesture from customer service.

Satisfied with my purchases. The bracelets are all very beautiful. The prices are reasonable. I recommend.

Everything arrived, but the box arrived open. As an objection, it has too much plastic, excessive, and also in products that do not need it. The smaller quartz is smaller than expected. About the smaller quartz being smaller than expected.

I received the order on time and in good condition, but the pendulum arrived damaged and misaligned (bent). I sent an email to report the issue, but I have not received a response.

super efficient thanks

Fake tourmaline bracelet

Broken pyramid, black silver pendants, shungite powdered and the quartz candle was missing.

Very bad service, I had ordered some prisms and after telling them that if they sold them, they sent me others of very poor quality and damaged. The service and coordination are very bad. They had already told me and it has happened to me again.

The order came incomplete, an item was missing, I wrote to the email provided, and I have not received a response. I consider both the item and the money lost.

They look better in the photos. I was a little disappointed with one of the pendants I picked as it didn't look like a mineral. The delivery was very good.

I have received an item that I did not order (at a much lower price) instead of another one that I paid for, because it seems that there were no stocks and they have not refunded me for that product, nor how I can return the one I do not want.

The post-sale service is quite ineffective. I want to return the product and they are ignoring me.

Dissatisfied, the Salvia is not of the expected quality and the Rhohonita massager is not made of this mineral, both pieces are purple. Nothing to do with the image of the order.

The order has arrived incomplete and I have no notification of the refund for the undelivered products. I sent an email and they have not replied.

catalog not up to date. We order but do not receive. Otherwise, where to find the invoice please Thank you

I ordered a blue fluorite bracelet and I received one that has nothing to do with the photograph on the website or the advertising you did. It's almost green. I reported it and the problem was not resolved. I feel deceived.

I have bought twice for two mail deliveries to my home. The first one, after waiting days, I had to go to the warehouse to pick it up. The second one was a gift to another city, after waiting several days, I called and it turns out that "we don't have staff", "the shipment is unprepared"... It's not serious. You have a lot to improve in the shipping area. I will not buy again. There are more serious businesses.

They took a long time with the order and the bracelets are very small.

Well, my experience has not been very good, as I bought a pack of 3-6 pieces of moldavite that included 5 grams, and after making the purchase, they changed the website, thanks to the fact that I have screenshots proving what I say. I contacted the store and was told that the only thing they could do was cancel the order and refund me, in the end, I accepted to continue the purchase with fewer grams of moldavite, but I asked to be given a longer piece and they did so, they also gave me a package of incense, the shipping was very fast. But my only complaint was the fact of buying a pack and then being told that no, that it was a mistake on the website, when I had been seeing that pack on the website for months and was waiting to be able to buy it. I felt disappointed honestly as I was initially very happy with my purchase, and ended up receiving less than what I initially bought, as I received a moldavite of between 2-2.9, and not the pack. The guy who attended to me was kind and respectful and at least had the detail of sending me a longer piece as I asked. I am a follower of the store on all platforms and I watch the live videos and the last thing I expected was for something like this to happen.

The jade is not of quality. The Yoni egg purchased cannot be used intravaginally. I want to request a refund.

I ordered 11 bags of 50g of azurite from Morocco but I received 1 bag and I paid for 11. I received one broken point and another broken point on the crystal points. The extra chevron amethyst points I ordered are of poor quality. I hope you will resolve my issue regarding this order.

Very good attention and speed

Items that I had ordered and paid for are out of stock, and the order that I received has broken pieces, others do not match what I ordered at all.

A broken pendant arrived.

I received some rings full of rust. I have already requested a return but no one is responding to me.

The delivery person forced me to make the delivery to a neighbor because otherwise he would take it back to Santa Perpetua and I still haven't picked it up.

Hello Some of the products are damaged

The packaging is very good and the presentation is appreciated, as they send the products each in a plastic package and all of it in a nice fabric bag. The problem is that the condition of some minerals I ordered, especially the lapis lazuli, the nephrites, and the jade is lamentable. They were very poorly polished and have a dull color with very marked scratches from a deficient polishing that greatly detracts from the stones. The nephrites also have glue blobs on the stone that look ugly. Furthermore, the settings of the stones I mentioned are very poorly made and open. They constantly fall off despite me tightening them with pliers, as it is a flimsy material. The silver and brass came very dirty, with a yellow tone and brown blobs, as if they had been stored in a corner without cleaning for a long time. The pyrite keychain, which is spectacular, the stone arrived well, but the metal of the keychain came yellowish and dirty. I couldn't remove the stains from the brass setting on some pendants with metal cleaner, so instead of looking like new pieces, they look like I bought them at a second-hand store. If the reason the settings are in such condition is because they were handmade, they should definitely have them made by someone else or buy them from another place. That's my opinion. What they offer and the prices are interesting, it's a shame that what they send is in such poor condition.

The moldavite that I received is not in one piece, it is in 2 pieces and on top it has a corner that sticks out and can easily get caught and break. Very unhappy with the purchase.

I am not satisfied because I ordered a sphere of about 6 cm in diameter, according to the offer that was made, and they sent me two smaller spheres. What I needed was the size I ordered and not what was sent.