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V
Rating: 3 out of 5
I noticed that they sent a piece from the ones I ordered, but why was the quality of those two quite low? The rest of the order was what I expected.
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Customer reviews of Vives de la Cortada
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9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 1, 2 and 3 stars
Reset filtersD
Rating: 2 out of 5
missing goods, goods different from the description,
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S
Rating: 3 out of 5
Some parts that I ordered are oxidized. A bit disappointed. I will send an email with a photo.
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L
Rating: 3 out of 5
The shipment took a long time to arrive and the delivery was quite difficult. I do not have the invoice visibly and the products arrived quite poorly presented, without even labels to distinguish some minerals that lead to confusion, nor a minimal presentation of the product.
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N
Rating: 2 out of 5
The shipment was fine, on time and correct. The content of the purchase not so much. A pendant that was not well attached to the chain, I had to take it to a nearby jeweler to fix it with their tools and the stone is "supposedly" an amethyst that is whiter than lilac. If I had bought in a physical store, I assure you I wouldn't have taken that one. One of the bracelets, with the stones smaller than indicated on the website. I have made several purchases and this has been the worst. Not satisfied.
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I
Rating: 3 out of 5
The speed and shipping were great, but the finish of the eggs is not at all what I expected, they are not polished as they should be for the intended use.
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J
Rating: 1 out of 5
Very well everything.
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L
Rating: 1 out of 5
A selenite of 3 arrived that I ordered, only one matched the photo. I still hope for a solution.
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M
Rating: 1 out of 5
Everything always arrived very quickly and in perfect condition, but this time it is taking a long time and I don't know when it will arrive. It says in distribution agency and it never arrives.
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L
Rating: 1 out of 5
Two days later the ring broke and I haven't had any solution.
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M
Rating: 1 out of 5
Lack of information and I am supposed to guess that I had to specify the measurements of the stones so that they wouldn't send me rocks. Conclusion, I doubt I will buy from your store again
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S
Rating: 3 out of 5
Inadequate size Alliance poorly polished in places Too bad
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A
Rating: 1 out of 5
The Nacex delivery person (the same as always because he takes the same route) marked me as absent when there were people at home, both on the 1st floor and on the ground floor. Besides, I provided my phone number when I saw that the company was Nacex so that he could call me and indicate where he could leave the package, and he didn't call me. I had to arrange with a parcel shop and wait more days for my order to arrive.
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M
Rating: 2 out of 5
Poor quality stones. 3 units of the same pendant, three different sizes, with various different references. In a batch of pendants, I have identified dyed stones and others that seem fake to me
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L
Rating: 3 out of 5
Good purchase
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E
Rating: 1 out of 5
It hasn't arrived, the carrier called me to ask where the address was and did not make the delivery as I was home all day.
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G
Rating: 1 out of 5
I encountered a serious problem with my last order: although the order number and amount are correct, the products received did not match those ordered at all. This error had a direct impact on my professional activity, as the order was intended to be shelved immediately. I hope for a quick resolution and a commercial gesture from customer service.
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J
Rating: 1 out of 5
Satisfied with my purchases. The bracelets are all very beautiful. The prices are reasonable. I recommend.
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A
Rating: 2 out of 5
Everything arrived, but the box arrived open. As an objection, it has too much plastic, excessive, and also in products that do not need it. The smaller quartz is smaller than expected. About the smaller quartz being smaller than expected.
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M
Rating: 2 out of 5
I received the order on time and in good condition, but the pendulum arrived damaged and misaligned (bent). I sent an email to report the issue, but I have not received a response.
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M
Rating: 1 out of 5
super efficient thanks
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M
Rating: 3 out of 5
The selenite plate arrives all cracked, it's not normal
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L
Rating: 1 out of 5
Fake tourmaline bracelet
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S
Rating: 1 out of 5
Broken pyramid, black silver pendants, shungite powdered and the quartz candle was missing.
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R
Rating: 1 out of 5
Very bad service, I had ordered some prisms and after telling them that if they sold them, they sent me others of very poor quality and damaged. The service and coordination are very bad. They had already told me and it has happened to me again.
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N
Rating: 1 out of 5
The order came incomplete, an item was missing, I wrote to the email provided, and I have not received a response. I consider both the item and the money lost.
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M
Rating: 2 out of 5
They look better in the photos. I was a little disappointed with one of the pendants I picked as it didn't look like a mineral. The delivery was very good.
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A
Rating: 3 out of 5
I missed a mini nitrino tree that I ordered two of and they brought me one, then I ordered two circular plates of yin yang serenite that were in stock and after placing the order days later they told me they were out of stock but well that's not charged but the tree that I'm missing is.
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A
Rating: 3 out of 5
Some of the labradorite stones came in a nice square shape and the other hand seems like labradorite, very thin and colorless. I think it would be better to have just one stone but nicer, it gives me the feeling that they lack shine.
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I
Rating: 1 out of 5
I have received an item that I did not order (at a much lower price) instead of another one that I paid for, because it seems that there were no stocks and they have not refunded me for that product, nor how I can return the one I do not want.
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C
Rating: 1 out of 5
The post-sale service is quite ineffective. I want to return the product and they are ignoring me.
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M
Rating: 1 out of 5
Dissatisfied, the Salvia is not of the expected quality and the Rhohonita massager is not made of this mineral, both pieces are purple. Nothing to do with the image of the order.
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Y
Rating: 1 out of 5
The order has arrived incomplete and I have no notification of the refund for the undelivered products. I sent an email and they have not replied.
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A
Rating: 2 out of 5
catalog not up to date. We order but do not receive. Otherwise, where to find the invoice please Thank you
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E
Rating: 3 out of 5
They do not have good customer service
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M
Rating: 1 out of 5
I ordered a blue fluorite bracelet and I received one that has nothing to do with the photograph on the website or the advertising you did. It's almost green. I reported it and the problem was not resolved. I feel deceived.
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A
Rating: 1 out of 5
I have bought twice for two mail deliveries to my home. The first one, after waiting days, I had to go to the warehouse to pick it up. The second one was a gift to another city, after waiting several days, I called and it turns out that "we don't have staff", "the shipment is unprepared"... It's not serious. You have a lot to improve in the shipping area. I will not buy again. There are more serious businesses.
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M
Rating: 3 out of 5
I bought things that were not available at the time of sending, they solved the problem because I requested a refund, that shouldn't happen and it took them 5 days to send the order which is not what it says on their page, but since the products are good and they solved the problem I will try to buy again and have a better experience.
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M
Rating: 3 out of 5
Some items were missing like the malachite pyramids or salt coasters. The items should have the name because there are very similar minerals. I just placed an order, I hope nothing is missing from what was invoiced. Best regards
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M
Rating: 1 out of 5
They took a long time with the order and the bracelets are very small.
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