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N
Rating: 4 out of 5
Good
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Customer reviews of Vives de la Cortada
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
Summary of reviews
The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
One candle was broken at the base (Malachite). Apart from that, the package was very well packed and the items are very beautiful.
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L
Rating: 4 out of 5
Good quality bracelet in 6 and 8 mm. For the smaller sizes, 3 and 4 mm, the elastic is too loose, so the bracelets twist around the wrist.
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G
Rating: 4 out of 5
Everything perfect
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P
Rating: 4 out of 5
Correct order, it corresponds to what they offer.
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J
Rating: 4 out of 5
I have received one of the two broken CIANITAS
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M
Rating: 4 out of 5
Everything is correct
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J
Rating: 4 out of 5
package received within the indicated time, beautiful goods at more than reasonable prices.
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F
Rating: 4 out of 5
Very good experience.. I just need to pay more attention to the size of the pendants, I was surprised by the size of those in shungite..
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L
Rating: 4 out of 5
I received a pendant that was not the one. The price difference is not very big but I liked the other one more because of the finish it had. I wrote an email and they haven't replied yet, I don't know if they will. This is the second time I buy and the first time was very good, except for this mistake, the rest of the order was correct.
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F
Rating: 4 out of 5
We have made several purchases and we will surely repeat.
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A
Rating: 4 out of 5
Very good, too bad that the order processing is not a bit faster. Otherwise, perfect.
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P
Rating: 4 out of 5
no instructions in French for certain items like the purification kit and for the candles.
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M
Rating: 3 out of 5
The delivery is taking a very long time. It used to be faster.
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E
Rating: 1 out of 5
I already sent an email sharing my opinion. This order has been a complete joke.
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L
Rating: 3 out of 5
A selenite sphere arrived broken. It seems my email isn't working, and I can't talk on the phone either.
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Response from Vives de la Cortada
Dear Laura,
We sincerely appreciate you sharing your experience with us. We are sorry that the selenite sphere arrived broken, and we understand the frustration this may cause. Please contact us at [email protected] so we can help resolve this situation and improve your experience with us in the future.
Sincerely,
Vives de la Cortada
We sincerely appreciate you sharing your experience with us. We are sorry that the selenite sphere arrived broken, and we understand the frustration this may cause. Please contact us at [email protected] so we can help resolve this situation and improve your experience with us in the future.
Sincerely,
Vives de la Cortada
B
Rating: 1 out of 5
It seems to me that an order cannot be put in an envelope and not given enough importance as if 42e were 2e... it seemed unprofessional to me where the pendant I bought came from.
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L
Rating: 4 out of 5
The ring I ordered is super thin and delicate, if I had known I wouldn't buy it and on the other hand they have no details with the purchases made
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J
Rating: 2 out of 5
Bad packaging compared to the previous order, quality of some minerals quite average and size not respected. Some jewelry is also of average quality.
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D
Rating: 3 out of 5
The specimens of Lapis Lazuli are not very eye-catching.
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Response from Vives de la Cortada
Hello, the vast majority of minerals vary in color, pattern, and opacity naturally, which is why the description of the item specifies that the product delivered will be similar to that in the photograph. We want to remind you that if any product is not what you expected, you can send us an email at [email protected] attaching images of the product and we will look for a solution or clarify your doubts.
S
Rating: 4 out of 5
The opinion is not about the quality of the order, it is about the delivery policies of Nacex that if I note in the observations that it should be left in my private garden to facilitate delivery, the company does not do it and I still do not have the order because I work and cannot pick it up.
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C
Rating: 4 out of 5
Hello. I am generally satisfied with the package received, except for the pair of ammonites which, apart from the shape, shows absolutely nothing at all!
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A
Rating: 1 out of 5
The silver items arrived very dirty and there is no way to clean them, plus the silver is coming off the stone, an aquamarine looks like it is bruised and shattered.. the bronze pendants come on the website with a chain and the ones I received come with a cheap string... Come on, these items do not meet my expectations
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V
Rating: 1 out of 5
A pendulum is needed
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V
Rating: 3 out of 5
I noticed that they sent a piece from the ones I ordered, but why was the quality of those two quite low? The rest of the order was what I expected.
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D
Rating: 2 out of 5
missing goods, goods different from the description,
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S
Rating: 3 out of 5
Some parts that I ordered are oxidized. A bit disappointed. I will send an email with a photo.
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L
Rating: 3 out of 5
The shipment took a long time to arrive and the delivery was quite difficult. I do not have the invoice visibly and the products arrived quite poorly presented, without even labels to distinguish some minerals that lead to confusion, nor a minimal presentation of the product.
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N
Rating: 2 out of 5
The shipment was fine, on time and correct. The content of the purchase not so much. A pendant that was not well attached to the chain, I had to take it to a nearby jeweler to fix it with their tools and the stone is "supposedly" an amethyst that is whiter than lilac. If I had bought in a physical store, I assure you I wouldn't have taken that one. One of the bracelets, with the stones smaller than indicated on the website. I have made several purchases and this has been the worst. Not satisfied.
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I
Rating: 3 out of 5
The speed and shipping were great, but the finish of the eggs is not at all what I expected, they are not polished as they should be for the intended use.
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M
Rating: 4 out of 5
all as stated in the site. I love some stones very much
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J
Rating: 1 out of 5
Very well everything.
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L
Rating: 1 out of 5
A selenite of 3 arrived that I ordered, only one matched the photo. I still hope for a solution.
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S
Rating: 4 out of 5
I discovered it very recently. I bought two pendulums and I don't rule out making another purchase and even visiting the store.
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A
Rating: 4 out of 5
The service is not bad, the truth is that the order arrived in a super fast day, crossing all of Spain. But I contacted via WhatsApp to ask some questions I had. They answered me about one of the products I wanted to return because I made a mistake. That was fine. I think I am not going to return it after all. But I also asked a question about exactly what minerals were in the pack of five hanging stones. And I did not receive a response again. Nothing, that's all.
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J
Rating: 4 out of 5
Order arrived well, satisfactory items, but, unidentified stones, too bad.
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C
Rating: 4 out of 5
Very nice bracelets. Thank you
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M
Rating: 1 out of 5
Everything always arrived very quickly and in perfect condition, but this time it is taking a long time and I don't know when it will arrive. It says in distribution agency and it never arrives.
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L
Rating: 1 out of 5
Two days later the ring broke and I haven't had any solution.
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I
Rating: 4 out of 5
Very beautiful pieces
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