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D
Rating: 3 out of 5
Everything perfect!!! Very well packaged!! Thank you very much!!!
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Customer reviews of Vives de la Cortada
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9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 1, 2, 3 and 4 stars
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Rating: 1 out of 5
The moldavite that I received is not in one piece, it is in 2 pieces and on top it has a corner that sticks out and can easily get caught and break. Very unhappy with the purchase.
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J
Rating: 1 out of 5
I am not satisfied because I ordered a sphere of about 6 cm in diameter, according to the offer that was made, and they sent me two smaller spheres. What I needed was the size I ordered and not what was sent.
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C
Rating: 2 out of 5
The website was not easy for me, and the order took a long time to be processed
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M
Rating: 1 out of 5
The stones do not resemble the photo in the image at all.
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C
Rating: 3 out of 5
I paid for a more expensive delivery in less than 5 days and I was delivered in 1 week because it took 4 days for the package to leave, some items are missing and I am waiting for the refund. I would prefer to be informed about replacements.
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E
Rating: 1 out of 5
The bracelets did not smell of palo santo and one of them came with the rubber given to it, I have to buy palo santo essential oil but seeing the quality I don't think I will buy it for you.
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I
Rating: 3 out of 5
Among the new products, they include some used ones.
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M
Rating: 3 out of 5
Extended delivery time.... I had to worry because they did not meet the deadlines. Apparently, it was the transport agency. But the end result is that the client does not have their products on the agreed time.
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G
Rating: 4 out of 5
This shipment has arrived earlier than other times.
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M
Rating: 2 out of 5
I ordered a green pendant and received a violet one. The other item came correctly. The order was delivered quickly.
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C
Rating: 2 out of 5
The transport company you hired (InPost) is terrible. In my case, the locker point was not available, instead of calling me or calling you to see if it could be left at another locker point or address, they left with the order. I receive an email to choose another locker point. Two days later, the order is relabeled and at least two more days to deliver it back to me, according to InPost, it's rubbish. My question is, why pay shipping costs if the deadlines are not met? To make matters worse, you receive complaints from users, and despite that, you continue to work with this company. I don't think I will buy anything from your store again.
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V
Rating: 3 out of 5
The candles have no scent. A positive point is the very fast delivery and careful packaging.
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S
Rating: 1 out of 5
Good product, fast delivery
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P
Rating: 4 out of 5
I am satisfied. I received my sphere very quickly, well packaged. Thank you.
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G
Rating: 1 out of 5
333 / 5.000 Hello Vives de la Cortada Team, I would like to inform you that the 4737 "Palo Santo Premium Bag" (3 x 1 kg) I received is by no means premium quality. Almost two-thirds of the contents have brown spots from decomposition, wormholes, are rotten, and have bark. I am very dissatisfied. This is the worst C-grade product. I will send Photos in a separate E-Mail. Gangolf Malsy, Kristallgalaxie
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M
Rating: 3 out of 5
A calcite sphere has a defect and 3 octahedrons do not have the geometric shape. I sent an email on Thursday, May 29 when I picked it up and I have not received a response. Yesterday, May 30 in the afternoon, I called by phone and a very kind guy took note and committed to sending me 1 sphere and 3 octahedrons. For now, I don't know anything about whether it has been sent to me.
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J
Rating: 1 out of 5
They sent me the wrong product and they won't change it for me
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N
Rating: 2 out of 5
One of the pendant wine glasses broke. I sent an email and have not received a response.
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N
Rating: 3 out of 5
Everything is very good, except for the turquoises, which arrived broken and small, they were not cabochons as I requested.
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V
Rating: 1 out of 5
I did not receive the correct item and the store is not responding to my emails. I do not recommend this site.
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M
Rating: 1 out of 5
The order is incomplete, there are no amethyst cabochons
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P
Rating: 4 out of 5
Everything was fine, except for a green jasper pebble... not green at all.
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S
Rating: 1 out of 5
everything came to me great and very quickly
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R
Rating: 3 out of 5
It arrived quickly, but what I ordered was a bit bent, other than that it's fine.
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M
Rating: 1 out of 5
I bought several things, including a mini witch knot in sterling silver 925. It is completely yellow. I wrote to you in the order notes, but I did not receive a response. That's all.
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M
Rating: 1 out of 5
I asked for the wooden pendulum and the Selenite base; the wooden pendulum came to me crooked.
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E
Rating: 4 out of 5
Translate these texts into English :0 : .
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D
Rating: 4 out of 5
ALL RIGHT
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J
Rating: 3 out of 5
Overall quite satisfied but one bracelet not in the right stone size with an unconstructive exchange with the seller. I'm nice, so I still give 4 stars for the cheapness of the products and the delivery times.
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Response from Vives de la Cortada
Hello Jérémy, if a product does not meet your expectations, you can return the items within 48 hours of receiving the order. If you wish, you can call us at 93 304 18 86 and we will help you with the return. We apologize for the inconvenience.
J
Rating: 3 out of 5
The tip of the selenite tower had suffered a blow and was jumped, otherwise everything was fine.
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M
Rating: 4 out of 5
Good buy
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C
Rating: 4 out of 5
Well
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R
Rating: 3 out of 5
Good afternoon. Unfortunately, I have received one of the broken pieces. The selenite bowl. I would greatly appreciate it if you could contact me to resolve this. Best regards.
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Response from Vives de la Cortada
Hello Rus, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
M
Rating: 2 out of 5
Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.
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M
Rating: 2 out of 5
One of the bracelets has come broken
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Response from Vives de la Cortada
Hello Miriam, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
S
Rating: 4 out of 5
👍🏻
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M
Rating: 4 out of 5
Everything came very well protected and with very cool cloth bags. Satisfied
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J
Rating: 1 out of 5
I placed an order online, I left some instructions to choose the item and they were not followed. I would have appreciated it if they had contacted me to choose the item.
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M
Rating: 2 out of 5
After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.
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Response from Vives de la Cortada
Hello Mª Gloria, if you are satisfied with the solution we proposed regarding the incident with the wrong product. We would like you to reconsider the rating of the review you left us on this product. Best regards and we hope to see you soon! :)