English 
Français 
Español 
N
Rating: 4 out of 5
Very happy with the purchase and the service, I will repeat.
Translated reviews
Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I received my order
Translated reviews
P
Rating: 1 out of 5
Hello for a first . Unfortunately disappointed with everything. Missing products see half of the items. And stones reviewed not very nice qualities do not look at all like the photo of the net . disappointment.I confess I do not know if I will make a new order.crdt too bad. Patricia D
Translated reviews
E
Rating: 1 out of 5
Product- Palo Santo Premium Bag + - Units : Pack 5Kg (Reference: 4737) --does not correspond to its name. PREMIUM is not just a beautiful word. It is quality. I received large pieces of wood in very poor packaging. With mold. This is unfair to me - how will I sell in my store?? Very poor packaging of the entire order. International packaging should be strong. And white sage - they threw it in a box and closed it.
Translated reviews
Response from Vives de la Cortada
Hello Igor, we're sorry to hear that your experience wasn't satisfactory and that the product didn't fulfill your expectations. We tried to get in touch with you through your contact email in order to solve the problem, but we didn't receive a reply. We would like that this bad experience doesn't mark possible future purchases, this is an isolated case in which retaliation has already been taken and it won't happen again so we would appreciate that if you have a problem again with the items received, please write us directly to [email protected] attaching images of the product and we will look for a solution. Thank you for your understanding.
I
Rating: 4 out of 5
Fast and careful delivery, I recommend it.
Translated reviews
J
Rating: 4 out of 5
Very good
Translated reviews
P
Rating: 3 out of 5
Items are fine, but they take forever to prepare and ship orders.
Translated reviews
Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, due to the promotion we have had there has been a little delay in the preparation, as we have indicated on our website, but normally delivery times are shorter, we apologize for the inconvenience. For any questions you can contact [email protected]
M
Rating: 3 out of 5
I'm rather disappointed by the bracelets, which are really tiny. It would be nice to take a photo of the bracelets with a hand to see how big they are.
Translated reviews
Response from Vives de la Cortada
Hello, we regret that the product was not to your liking, please note that in the item description, there are aproximate product measurements. If you wish, you can send us an e-mail to [email protected] enclosing photos of the product to make an item change. Sorry for the inconvenience.
I
Rating: 4 out of 5
Fast service and friendly contact. Highly recommend.
Translated reviews
M
Rating: 4 out of 5
Good
Translated reviews
M
Rating: 4 out of 5
satisfied!
Translated reviews
R
Rating: 4 out of 5
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
Translated reviews
Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
K
Rating: 4 out of 5
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
Translated reviews
Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
O
Rating: 4 out of 5
conforms to order. Well packaged. TOP delivery speed.
Translated reviews
P
Rating: 2 out of 5
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
Translated reviews
M
Rating: 4 out of 5
Very fast delivery, everything is as described in the description.
Translated reviews
G
Rating: 4 out of 5
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
Translated reviews
J
Rating: 2 out of 5
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
Translated reviews
Y
Rating: 4 out of 5
Not yet received
Translated reviews
D
Rating: 2 out of 5
It is the first time that the material sent leaves much to be desired in quality. Apart from not looking anything like what is shown in the advertising photos.
Translated reviews
A
Rating: 3 out of 5
First order a few items scratches, cracks .. a little disappointed but I will not stay on a first order I recommend to try again .. mail service however great!
Translated reviews
Response from Vives de la Cortada
Hello, we are very sorry that you are not satisfied with products, if you want you can send us photos of products to our email address [email protected] and we will change or refund. Thank you very much
N
Rating: 3 out of 5
Two quartzes arrived with small bumps and scratches.
Translated reviews
Response from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
C
Rating: 4 out of 5
Tolo arrived very well wrapped and in perfect condition. The minerals came very well polished and beautiful, as each mineral is unique they did not have the same appearance and color. Satisfied
Translated reviews
E
Rating: 4 out of 5
Speed, service, quality
Translated reviews
J
Rating: 3 out of 5
Hello, I want to exchange 1 piece for another and if it is not possible to proceed to the return of the product. How long does it take to return the product? Thank you
Translated reviews
Response from Vives de la Cortada
Good afternoon, we are sorry to hear that the product was not to your liking. We remind you that you have 48 hours to make changes or returns from the delivery of the order if it has not met your expectations. We apologize for the inconvenience.
M
Rating: 4 out of 5
Satisfied
Translated reviews
S
Rating: 1 out of 5
Problems with items that didn't match the description on the site, several emails sent for a return, and to date no reply. This is the first time I've done this, and I realize that customer service doesn't exist at all! Everything's fine if you don't have any problems. If I don't hear back from you, I'm not sure I'll continue to work with you. After-sales service is important to me.
Translated reviews
D
Rating: 4 out of 5
Quality products, you buy knowing that they are professionals in the sector. I put one star less because they abuse the protective plastic even in products that do not need it. Otherwise, delighted with the purchase, as always.
Translated reviews
M
Rating: 1 out of 5
I am very unhappy I ordered an opal pendant that I also put that I asked please that it was light blue not white well then I get a miniature smaller than a pea and the worst thing is transparent like a magnifying glass so that's not opal at all I have a ring from another place where you can see that the stone is opal, it is turquoise blue not transparent like a magnifying glass and the worst thing is that it is not opal and the note that I wrote as if I had not written it in short.. Never again
Translated reviews
D
Rating: 3 out of 5
It's been several times that I place an order and I don't receive the total order and I have to make a claim to be reimbursed.
Translated reviews
R
Rating: 1 out of 5
ALL THE SIZES OF THE BRACELETS ARE WRONG. I ORDERED THEM IN 4MM AND THEY ALL CAME IN 6MM. I HAD TO GIVE THEM AWAY, I DIDN'T EVEN DESERVE TO WASTE MY TIME CHANGING THEM. FATAL
Translated reviews
N
Rating: 4 out of 5
Very good products
Translated reviews
M
Rating: 1 out of 5
Two products I ordered did not look anything like the pictures offered on the website.
Translated reviews
J
Rating: 4 out of 5
From the order to the arrival at home and the quality of the products have been very good.
Translated reviews
R
Rating: 1 out of 5
The bracelet broke the same day it arrived. The rubber came frayed and when I took it off to train I was left without it. A pity really
Translated reviews
C
Rating: 4 out of 5
They will contact you to solve any problem as soon as possible.
Translated reviews
A
Rating: 4 out of 5
Beautiful crystals, I will definitely buy again.
Translated reviews
M
Rating: 4 out of 5
The size is perfect
Translated reviews
I
Rating: 4 out of 5
Good service
Translated reviews
X
Rating: 2 out of 5
I received something different from what I ordered, since they should have been Lemurian quartz needles and in reality I received raw Lemurian quartz points. I did not return them because I was traveling and I needed them for the trip, I had to adjust my therapy.
Translated reviews