Customer reviews of Vives de la Cortada

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9,6 /10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews

Summary of reviews

The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.

Reviews 1, 2, 3 and 4 stars

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Maria del Mar D.
Rating: 4 out of 5
following a purchase from 23/09/2023
All normal
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Tamsin G.
Rating: 4 out of 5
following a purchase from 22/09/2023
Good service
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Silvia C.
Rating: 3 out of 5
following a purchase from 19/09/2023
In the photos the feeling is that the stones have another color. It is true that it warns, but in my case, the tonality and transparency is very different. There are even many cracks in 2 of the pieces. Next time I will buy them in person, at a fair or in a store. It arrived very well protected, and the transport agency contacted me to adjust the delivery schedule.
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Mónica C.
Rating: 2 out of 5
following a purchase from 19/09/2023
I ordered sea water, and I got a white color, I know that sometimes the stones have different shades, but the blue tone is not visible anywhere.
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Christelle S.
Rating: 4 out of 5
following a purchase from 18/09/2023
Great order as usual, but I was missing some items but after sending an email to the company, they were very reactive and sent me back the missing things.
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Núria V.
Rating: 4 out of 5
following a purchase from 15/09/2023
Everything perfect but I think too much expense in plastic to pack the products. I found it very exaggerated. Anyway I understand that it is to protect from possible breakage or problems in the state of the product. The rest is perfect.
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Raquel S.
Rating: 4 out of 5
following a purchase from 12/09/2023
Correct order, received on time. Very nice stones
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Elena V.
Rating: 4 out of 5
following a purchase from 30/08/2023
The order arrived quickly, 48 hours. And well packaged. Only (I ordered 3 gua sha massagers) and two have small as mini breaks. I understand that being authentic stones and minerals you can pass, but I consider that the polishing should be better, since its use is in skin massage (and can damage the skin).
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Manuela J.
Rating: 3 out of 5
following a purchase from 31/08/2023
👌👌🙏
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pilar M.
Rating: 1 out of 5
following a purchase from 31/08/2023
Very fast, very well packaged and total coincidence between photography and received objects, I will buy again.
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Ana P.
Rating: 4 out of 5
following a purchase from 28/08/2023
Good quality bracelet
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VICENTE D.
Rating: 1 out of 5
following a purchase from 09/08/2023
THE ADVERTISED DISCOUNT OF 25,00€ IS NOT REAL.
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María del Carmen T.
Rating: 4 out of 5
following a purchase from 04/08/2023
In general it is fine but the cloth bags are always missing some. In the last order I have missed 6 and some more with failure.
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Craig R.
Rating: 3 out of 5
following a purchase from 05/08/2023
Vibes de cortada always give me great service but I have a problem with the courier UPS in the Uk every single time - and this time they are charging me £80 import tax on an order of £230 - and haven’t delivered on time
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Marilo P.
Rating: 4 out of 5
following a purchase from 30/07/2023
Good
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Elisabeth S.
Rating: 1 out of 5
following a purchase from 22/07/2023
I ordered some gemmas that I needed for a certain day. I ordered them ahead of time. They offered between 6 and 10. I told them to give me at least 7 (just in case they gave me less and 6 was not enough for what I needed). They gave me 7. But the worst thing was how long it took. I complained. They told me first thing the next day and it did NOT arrive. It arrived the next day and at noon. It did not arrive in time for what I needed and I do not intend to repeat with this supplier. Delivery is as important as the product.
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Response from Vives de la Cortada
Bonjour Elisabeth, nous sommes désolés que les produits ne vous aient pas plu, nous tenons à préciser que tout minéral ayant un traitement colorant ou similaire est spécifié dans la description du produit.
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Anne D.
Rating: 4 out of 5
following a purchase from 20/07/2023
Delivery was fine, but I was just disappointed by the size of the so-called medium-sized geodes, which for me are very small, and by the price of the black tourmalines, which are of fine quality. Thank you
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Sabine B.
Rating: 1 out of 5
following a purchase from 14/07/2023
Très joli bracelet. Très satisfaite.
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Odette L.
Rating: 3 out of 5
following a purchase from 11/07/2023
Very good
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Paqui M.
Rating: 1 out of 5
following a purchase from 10/07/2023
The shungite pendant is as described and perfectly meets my expectations.
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Roberto B.
Rating: 2 out of 5
following a purchase from 07/07/2023
I wrote asking for an explanation about the article that does not faithfully respond to the photo that is advertised. I am still waiting for a reply.
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stevan M.
Rating: 4 out of 5
following a purchase from 04/07/2023
very good. the only reason i gave 4 stars is because after i ordered, it turned out they didnt have everything i ordered. their web page wasnt up to date. sebastion from the warehouse called me, he was very helpful & apologetic about the problem. we fixed the problem, i am very satisfied / happy with my experience / solution buying from vives cortada. el unico motivo que di 4 estrallas en vez de 5, es por que despues de pagar / hacer mi pedido, resulta no tenian todo que yo habia pedido. sebasation del almacen me llamo, me explico el problema y lo solucianomos sin problemas. el sebastion era muy amable y muy professional. estoy contento con la calidad y mi experiencia comprando de vives cortada.
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Alona S.
Rating: 2 out of 5
following a purchase from 30/06/2023
Product does not resemble real stone. Poor quality.
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Dolores L.
Rating: 4 out of 5
following a purchase from 04/07/2023
Good quality and speed.
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Olga E.
Rating: 1 out of 5
following a purchase from 21/06/2023
I love your products
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Marilo P.
Rating: 3 out of 5
following a purchase from 31/05/2023
I received my order late
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Juana H.
Rating: 4 out of 5
following a purchase from 30/05/2023
They need to better express the theme of the earrings. In the end I have two pairs. You should put pair of earrings and not "button earring" as it appears.
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Catherine E.
Rating: 4 out of 5
following a purchase from 17/05/2023
the products are in conformity with the order, speed of sending, the only disadvantage, it is that there is no identification, reference or name on each article .... only point to be improved thank you
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Tamara F.
Rating: 3 out of 5
following a purchase from 17/05/2023
Everything perfect
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Daniela Z.
Rating: 1 out of 5
following a purchase from 30/04/2023
incomplete delivery... lost package
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Dolores L.
Rating: 4 out of 5
following a purchase from 23/04/2023
Quality. And a good online deal.
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Sílvia M.
Rating: 4 out of 5
following a purchase from 20/04/2023
All correct
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Ana Grandvaux B.
Rating: 1 out of 5
following a purchase from 19/04/2023
I am satisfied
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Adriana Patricia Q.
Rating: 4 out of 5
following a purchase from 20/03/2023
Good
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Marilo P.
Rating: 3 out of 5
following a purchase from 31/03/2023
Good
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José H.
Rating: 3 out of 5
following a purchase from 22/03/2023
The only problem is when we make the payment, because we do not pay VAT and we always have to ask for a new invoice to be made.
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INES C.
Rating: 1 out of 5
following a purchase from 29/03/2023
Great service. The order arrived the next day. Everything was fine.
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Oscar M.
Rating: 4 out of 5
following a purchase from 25/03/2023
Everything is perfect, although I still have one of the crystals pending, which was out of stock and the website said there was availability.
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Javier M.
Rating: 1 out of 5
following a purchase from 25/03/2023
Very happy
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Gabriel L.
Rating: 1 out of 5
following a purchase from 20/03/2023
What they are doing is disrespectful to their customers.
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