Customer reviews of Vives de la Cortada

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 026 published reviews
5 3 537 88% 4 266 7% 3 99 2% 2 43 1% 1 81 2%

Summary of reviews

The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.

Reviews 1, 2, 3 and 4 stars

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X
Xavier V.
Rating: 3 out of 5
following a purchase from 09/10/2022
The order arrived on the indicated day, although the carnelian with a small notch.
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Fco Javier L.
Rating: 4 out of 5
following a purchase from 30/09/2022
I have only called once, but the treatment was very good. The products are the same.
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Stéphanie C.
Rating: 4 out of 5
following a purchase from 28/09/2022
Happy with my purchase. And the price is still right...
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Inmaculada C.
Rating: 4 out of 5
following a purchase from 27/09/2022
The order arrived in perfect condition. They warned that it would be delayed but in the end it arrived on time.
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Carme G.
Rating: 3 out of 5
following a purchase from 26/09/2022
Excelent
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Angélica S.
Rating: 2 out of 5
following a purchase from 11/09/2022
Most of the order that I have received looks worse than in the photos, several broken quartz and a bracelet broke a few days later. They sent me the order incomplete and outside the agreed date.
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Response from Vives de la Cortada
Bonjour Angelica, si vous êtes satisfaite de la solution que nous avons proposée pour l'incident avec votre commande. Nous aimerions que vous reconsidériez la note d'évaluation que vous nous avez donnée pour ce produit. Nous vous souhaitons bonne chance et espérons vous revoir bientôt ! :)
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Rosa María F.
Rating: 3 out of 5
following a purchase from 19/09/2022
Everything perfect
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Demelsa C.
Rating: 3 out of 5
following a purchase from 06/09/2022
The website is a shame, there are products that appear that there is and then there is not or the other way around. An online purchase and horrible! Late shipment, a damaged product, products that do not correspond, collection of the package for the return without confirming the address well, waiting another week to pick up the shipment and waiting for the products to arrive well. If I have to buy again I will have to go to the warehouse, the guys are lovely but it is a disaster in terms of logistics and that a shipment takes so long to be sent, picked up and with the problems it has generated.... Loss of sales and time
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MERCE P.
Rating: 4 out of 5
following a purchase from 13/09/2022
everything arrived correctly, but it took a long time to arrive I only express it
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Marta M.
Rating: 4 out of 5
following a purchase from 09/09/2022
First order, will repeat
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Maria Angeles Y.
Rating: 1 out of 5
following a purchase from 07/09/2022
They do not specify delivery times correctly. They explicitly put 24 hours unless they have volume ....ni one more delay condition. It took me 7 days without being in any special condition for large order volume, without notice, and without anything. And you pay 3.50 for the 24 hour shipping they say themselves. That they change the conditions because it is misleading advertising and can be reported.
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Beatriz D.
Rating: 1 out of 5
following a purchase from 31/08/2022
I ordered n ring in size 11 which would be equivalent to a 6 and they sent me a size 9 which corresponds to a size 18.
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Mercè B.
Rating: 2 out of 5
following a purchase from 01/09/2022
Very fast delivery but two of the products I bought were of very poor quality. One broke in less than a day and the other, the next day.
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Virginia S.
Rating: 4 out of 5
following a purchase from 27/08/2022
Delighted with my precious stones, I will continue to buy.
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juana C.
Rating: 3 out of 5
following a purchase from 16/08/2022
Good
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Francisco Jose G.
Rating: 4 out of 5
following a purchase from 06/08/2022
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Manuel A.
Rating: 4 out of 5
following a purchase from 04/08/2022
Bom
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César Augusto A.
Rating: 4 out of 5
following a purchase from 02/08/2022
The pyramids are fine, but the 250gr of fluorite are quite disappointing the pieces sent.
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Desirée P.
Rating: 4 out of 5
following a purchase from 25/07/2022
I am satisfied with the quality of the minerals. There was a problem in shipping and they solved it efficiently and quickly.
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carlos G.
Rating: 4 out of 5
following a purchase from 20/07/2022
Delivery 2 days late
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Benito S.
Rating: 4 out of 5
following a purchase from 20/07/2022
They announce pendants with stones, only the stone comes...
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Alba Azucena R.
Rating: 4 out of 5
following a purchase from 18/07/2022
It was very well wrapped. I did not find the information to know what time it arrived and be home the day and time it was estimated to arrive, but when I arrived it was at the door and very well wrapped. Thank you very much for everything, it is cheap and great service.
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Joaquin T.
Rating: 4 out of 5
following a purchase from 11/07/2022
When ordering several products, they should be identified (with labels, for example) so that you know which one is which.
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Marilo P.
Rating: 4 out of 5
following a purchase from 02/07/2022
Good
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Mercedes L.
Rating: 4 out of 5
following a purchase from 26/06/2022
White quartz pendulums came touched inside and without ball at the beginning, one pyramid smaller than the others.
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Teresa C.
Rating: 4 out of 5
following a purchase from 17/06/2022
The quality of the ordered pyrites was inferior to the previous order.
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MARIA P.
Rating: 4 out of 5
following a purchase from 14/06/2022
I have placed several orders and recommend 100%. Very pleased
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Isabel A.
Rating: 4 out of 5
following a purchase from 31/05/2022
I loved everything. Thank you
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Montse D.
Rating: 3 out of 5
following a purchase from 26/05/2022
Hola M'agrada molt el gènere que teniu i també la facilitat i eficiència en les comandes. The two missing stars are for when you also use CATALAN ON THE WEB.
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LETICIA O.
Rating: 3 out of 5
following a purchase from 24/05/2022
Everything was great and the delivery was super fast. The only thing I still think is that you include too much plastic in your packaging. You should consider more sustainable options.
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Isabel D.
Rating: 4 out of 5
following a purchase from 14/05/2022
Serious company. Good information and good service
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Mercedes T.
Rating: 4 out of 5
following a purchase from 03/05/2022
All good
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María Luisa B.
Rating: 1 out of 5
following a purchase from 02/05/2022
They have changed the format of the wed and I don't like it, I find it more difficult.
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Gabriel L.
Rating: 3 out of 5
following a purchase from 29/04/2022
In general good things, but in all orders some items are of very very poor quality.
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Susana G.
Rating: 4 out of 5
following a purchase from 29/04/2022
Bom
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Elia A.
Rating: 4 out of 5
following a purchase from 25/04/2022
Very good
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Yalí V.
Rating: 4 out of 5
following a purchase from 11/04/2022
They are fast and very good at communicating with their customers, highly recommendable.
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Catalina S.
Rating: 3 out of 5
following a purchase from 21/03/2022
Fast delivery. I would place the pieces in another packaging, for example in cotton cloth so that the stones are not in contact with the plastic or with each other.
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Marta C.
Rating: 2 out of 5
following a purchase from 10/03/2022
They send me an order with the equivalence surcharge incorrectly applied. And the next order is RE. I claimed it and they do not attend me.
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Elena C.
Rating: 4 out of 5
following a purchase from 15/03/2022
Very fast
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