Customer reviews of Vives de la Cortada

Well, my experience has not been very good, as I bought a pack of 3-6 pieces of moldavite that included 5 grams, and after making the purchase, they changed the website, thanks to the fact that I have screenshots proving what I say. I contacted the store and was told that the only thing they could do was cancel the order and refund me, in the end, I accepted to continue the purchase with fewer grams of moldavite, but I asked to be given a longer piece and they did so, they also gave me a package of incense, the shipping was very fast. But my only complaint was the fact of buying a pack and then being told that no, that it was a mistake on the website, when I had been seeing that pack on the website for months and was waiting to be able to buy it. I felt disappointed honestly as I was initially very happy with my purchase, and ended up receiving less than what I initially bought, as I received a moldavite of between 2-2.9, and not the pack. The guy who attended to me was kind and respectful and at least had the detail of sending me a longer piece as I asked. I am a follower of the store on all platforms and I watch the live videos and the last thing I expected was for something like this to happen.

The jade is not of quality. The Yoni egg purchased cannot be used intravaginally. I want to request a refund.

I ordered 11 bags of 50g of azurite from Morocco but I received 1 bag and I paid for 11. I received one broken point and another broken point on the crystal points. The extra chevron amethyst points I ordered are of poor quality. I hope you will resolve my issue regarding this order.

I will have to return half of my order, the selection of cabochons has been disastrous. I live far away and it's difficult for me to go personally to buy, it is too obvious that the selection of the best pieces is only possible for customers who go to the facilities in person.

Very good attention and speed

Good price-quality ratio. The finishes could be better. Fast shipping.

I received my order. It is packed wonderfully. But there is one remark - I wrote several times to make a small addition. I did not receive a single answer. It is very sad when you are not heard.

Items that I had ordered and paid for are out of stock, and the order that I received has broken pieces, others do not match what I ordered at all.

A broken pendant arrived.

I received some rings full of rust. I have already requested a return but no one is responding to me.

On the web it looked bigger

The delivery person forced me to make the delivery to a neighbor because otherwise he would take it back to Santa Perpetua and I still haven't picked it up.

Hello Some of the products are damaged

The packaging is very good and the presentation is appreciated, as they send the products each in a plastic package and all of it in a nice fabric bag. The problem is that the condition of some minerals I ordered, especially the lapis lazuli, the nephrites, and the jade is lamentable. They were very poorly polished and have a dull color with very marked scratches from a deficient polishing that greatly detracts from the stones. The nephrites also have glue blobs on the stone that look ugly. Furthermore, the settings of the stones I mentioned are very poorly made and open. They constantly fall off despite me tightening them with pliers, as it is a flimsy material. The silver and brass came very dirty, with a yellow tone and brown blobs, as if they had been stored in a corner without cleaning for a long time. The pyrite keychain, which is spectacular, the stone arrived well, but the metal of the keychain came yellowish and dirty. I couldn't remove the stains from the brass setting on some pendants with metal cleaner, so instead of looking like new pieces, they look like I bought them at a second-hand store. If the reason the settings are in such condition is because they were handmade, they should definitely have them made by someone else or buy them from another place. That's my opinion. What they offer and the prices are interesting, it's a shame that what they send is in such poor condition.

3 cm pyramid is small but this is even smaller! We came to your shop on a few occasions during concerts at the Palau and enjoyed your stones at that time.

Everything perfect!!! Very well packaged!! Thank you very much!!!

The moldavite that I received is not in one piece, it is in 2 pieces and on top it has a corner that sticks out and can easily get caught and break. Very unhappy with the purchase.

I am not satisfied because I ordered a sphere of about 6 cm in diameter, according to the offer that was made, and they sent me two smaller spheres. What I needed was the size I ordered and not what was sent.

The website was not easy for me, and the order took a long time to be processed

The stones do not resemble the photo in the image at all.

I paid for a more expensive delivery in less than 5 days and I was delivered in 1 week because it took 4 days for the package to leave, some items are missing and I am waiting for the refund. I would prefer to be informed about replacements.

The bracelets did not smell of palo santo and one of them came with the rubber given to it, I have to buy palo santo essential oil but seeing the quality I don't think I will buy it for you.

Among the new products, they include some used ones.

Extended delivery time.... I had to worry because they did not meet the deadlines. Apparently, it was the transport agency. But the end result is that the client does not have their products on the agreed time.

I ordered a green pendant and received a violet one. The other item came correctly. The order was delivered quickly.

The transport company you hired (InPost) is terrible. In my case, the locker point was not available, instead of calling me or calling you to see if it could be left at another locker point or address, they left with the order. I receive an email to choose another locker point. Two days later, the order is relabeled and at least two more days to deliver it back to me, according to InPost, it's rubbish. My question is, why pay shipping costs if the deadlines are not met? To make matters worse, you receive complaints from users, and despite that, you continue to work with this company. I don't think I will buy anything from your store again.

The candles have no scent. A positive point is the very fast delivery and careful packaging.

Good product, fast delivery

333 / 5.000 Hello Vives de la Cortada Team, I would like to inform you that the 4737 "Palo Santo Premium Bag" (3 x 1 kg) I received is by no means premium quality. Almost two-thirds of the contents have brown spots from decomposition, wormholes, are rotten, and have bark. I am very dissatisfied. This is the worst C-grade product. I will send Photos in a separate E-Mail. Gangolf Malsy, Kristallgalaxie

A calcite sphere has a defect and 3 octahedrons do not have the geometric shape. I sent an email on Thursday, May 29 when I picked it up and I have not received a response. Yesterday, May 30 in the afternoon, I called by phone and a very kind guy took note and committed to sending me 1 sphere and 3 octahedrons. For now, I don't know anything about whether it has been sent to me.

They sent me the wrong product and they won't change it for me

One of the pendant wine glasses broke. I sent an email and have not received a response.

Everything is very good, except for the turquoises, which arrived broken and small, they were not cabochons as I requested.

I did not receive the correct item and the store is not responding to my emails. I do not recommend this site.

The order is incomplete, there are no amethyst cabochons

everything came to me great and very quickly

It arrived quickly, but what I ordered was a bit bent, other than that it's fine.

I bought several things, including a mini witch knot in sterling silver 925. It is completely yellow. I wrote to you in the order notes, but I did not receive a response. That's all.

I asked for the wooden pendulum and the Selenite base; the wooden pendulum came to me crooked.

Overall quite satisfied but one bracelet not in the right stone size with an unconstructive exchange with the seller. I'm nice, so I still give 4 stars for the cheapness of the products and the delivery times.