Customer reviews of Vives de la Cortada

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
5 3 713 88% 4 279 7% 3 102 2% 2 44 1% 1 85 2%

Summary of reviews

The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.

Reviews 1, 2 and 3 stars

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M
Manuela D.
Rating: 1 out of 5
following a purchase from 07/11/2023
Top
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Herminia O.
Rating: 1 out of 5
following a purchase from 02/11/2023
Variety, quality and price, plus a great customer service. Fast delivery, they are reliable
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Gregoire C.
Rating: 2 out of 5
following a purchase from 02/10/2023
Hello Lack of reactivity UPS delivery for more than 30 euros with a promise of delivery within 48 hours (order placed on Monday before noon, delivery expected on Wednesday) and on Wednesday the order is still being prepared for a missing item even though it was available when the order was placed.
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Silvia C.
Rating: 3 out of 5
following a purchase from 19/09/2023
In the photos the feeling is that the stones have another color. It is true that it warns, but in my case, the tonality and transparency is very different. There are even many cracks in 2 of the pieces. Next time I will buy them in person, at a fair or in a store. It arrived very well protected, and the transport agency contacted me to adjust the delivery schedule.
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Mónica C.
Rating: 2 out of 5
following a purchase from 19/09/2023
I ordered sea water, and I got a white color, I know that sometimes the stones have different shades, but the blue tone is not visible anywhere.
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Manuela J.
Rating: 3 out of 5
following a purchase from 31/08/2023
👌👌🙏
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Pilar M.
Rating: 1 out of 5
following a purchase from 31/08/2023
Very fast, very well packaged and total coincidence between photography and received objects, I will buy again.
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Vicente D.
Rating: 1 out of 5
following a purchase from 09/08/2023
THE ADVERTISED DISCOUNT OF 25,00€ IS NOT REAL.
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Craig R.
Rating: 3 out of 5
following a purchase from 05/08/2023
Vibes de cortada always give me great service but I have a problem with the courier UPS in the Uk every single time - and this time they are charging me £80 import tax on an order of £230 - and haven’t delivered on time
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Elisabeth S.
Rating: 1 out of 5
following a purchase from 22/07/2023
I ordered some gemmas that I needed for a certain day. I ordered them ahead of time. They offered between 6 and 10. I told them to give me at least 7 (just in case they gave me less and 6 was not enough for what I needed). They gave me 7. But the worst thing was how long it took. I complained. They told me first thing the next day and it did NOT arrive. It arrived the next day and at noon. It did not arrive in time for what I needed and I do not intend to repeat with this supplier. Delivery is as important as the product.
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Response from Vives de la Cortada
Bonjour Elisabeth, nous sommes désolés que les produits ne vous aient pas plu, nous tenons à préciser que tout minéral ayant un traitement colorant ou similaire est spécifié dans la description du produit.
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Sabine B.
Rating: 1 out of 5
following a purchase from 14/07/2023
Très joli bracelet. Très satisfaite.
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Odette L.
Rating: 3 out of 5
following a purchase from 11/07/2023
Very good
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Paqui M.
Rating: 1 out of 5
following a purchase from 10/07/2023
The shungite pendant is as described and perfectly meets my expectations.
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Roberto B.
Rating: 2 out of 5
following a purchase from 07/07/2023
I wrote asking for an explanation about the article that does not faithfully respond to the photo that is advertised. I am still waiting for a reply.
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Alona S.
Rating: 2 out of 5
following a purchase from 30/06/2023
Product does not resemble real stone. Poor quality.
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Olga E.
Rating: 1 out of 5
following a purchase from 21/06/2023
I love your products
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Marilo P.
Rating: 3 out of 5
following a purchase from 31/05/2023
I received my order late
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Tamara F.
Rating: 3 out of 5
following a purchase from 17/05/2023
Everything perfect
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Daniela Z.
Rating: 1 out of 5
following a purchase from 30/04/2023
incomplete delivery... lost package
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Ana Grandvaux B.
Rating: 1 out of 5
following a purchase from 19/04/2023
I am satisfied
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Marilo P.
Rating: 3 out of 5
following a purchase from 31/03/2023
Good
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José H.
Rating: 3 out of 5
following a purchase from 22/03/2023
The only problem is when we make the payment, because we do not pay VAT and we always have to ask for a new invoice to be made.
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Ines C.
Rating: 1 out of 5
following a purchase from 29/03/2023
Great service. The order arrived the next day. Everything was fine.
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Javier M.
Rating: 1 out of 5
following a purchase from 25/03/2023
Very happy
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Gabriel L.
Rating: 1 out of 5
following a purchase from 20/03/2023
What they are doing is disrespectful to their customers.
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Pepi M.
Rating: 1 out of 5
following a purchase from 21/02/2023
Very pleased. Fast shipping, perfect packaging, the pieces 5 stars.
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Susana B.
Rating: 1 out of 5
following a purchase from 06/02/2023
I relied too much on the good reviews. The incense I bought goes out 10 seconds after lighting it The pendulums and the polished stone are pitted from bumps or bad polishing experience.
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Christophe G.
Rating: 3 out of 5
following a purchase from 02/02/2023
not delivered :( still waiting for a delivery and an answer by email to my mail
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Dupin L.
Rating: 3 out of 5
following a purchase from 08/01/2023
Hello I received my order and it misses 3 bracelets 2 agate foam in 4.-Mm
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David V.
Rating: 3 out of 5
following a purchase from 17/12/2022
The tiger eye bracelet perfect and good quality, or garnet bracelet 90 percent of the beads were pitted and some scratched.
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Response from Vives de la Cortada
Bonjour David, nous sommes désolés que le produit n'ait pas été à votre goût, veuillez noter que l'article précise que le produit à livrer est similaire à celui de la photo. Si vous le souhaitez, vous pouvez nous envoyer un message en joignant des photos du produit au 604 25 73 58.
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Alfonso M.
Rating: 2 out of 5
following a purchase from 14/12/2022
I really liked the product. But menha disappointed much shipping, they say that in 24 hours you have it at home and it took me 5 days, causing me many problems. Recommended by the product, by the management of shipping 0.
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Response from Vives de la Cortada
Bonjour Alfonso, nous sommes désolés d'apprendre que votre expérience n'a pas été satisfaisante, nous tenons à préciser que le délai d'expédition d'une commande est indicatif, et peut varier.
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Tamara A.
Rating: 3 out of 5
following a purchase from 07/12/2022
The large Yoni egg is the size of other medium Yoni eggs, and the medium is slightly larger than other small Yoni eggs.
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Victor R.
Rating: 2 out of 5
following a purchase from 30/11/2022
I bought supposedly to arrive overnight, but it has taken 5 days and there have been products that have not been served.
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Response from Vives de la Cortada
Bon Victor, nous sommes désolés que votre expérience n'ait pas été satisfaisante, nous tenons à préciser qu'en période de fort volume de commandes comme le Black Friday ou les soldes, nos expéditions sont affectées, c'est pourquoi lorsqu'une commande est passée durant ces dates nous notifions que celles-ci arriveront en retard. En dehors de cette période, nos livraisons sont effectuées en 24 heures. Nous nous excusons pour ce désagrément.
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Patrice F.
Rating: 1 out of 5
following a purchase from 30/11/2022
Elastic on the bracelets of poor quality, the cat's eye that I ordered as a bracelet does not look anything like the photo of the product, I am very disappointed with your products and prices charged
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Salvador M.
Rating: 3 out of 5
following a purchase from 25/11/2022
It almost reached the kilo weight, although I bought 1 kg (only a few grams were missing).
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Carme R.
Rating: 3 out of 5
following a purchase from 24/11/2022
The quality of the stones I must assume that it is good I was surprised that the tourmaline 1/2 kilo came only in 4 large pieces, the truth did not expect so, and the quartz tips were quite old with a lot of dust accumulated.for the rest myu fast in shipping, very good information in tracking the package, and very well protected.gracias
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Lorea M.
Rating: 3 out of 5
following a purchase from 09/11/2022
Good customer service, but the material is average ... Two pendulums fell apart as soon as they were taken out of the bag ....
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Carol G.
Rating: 3 out of 5
following a purchase from 16/10/2022
The bracelet is nice but the rubber cord was already frayed.
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Irene M.
Rating: 3 out of 5
following a purchase from 11/10/2022
The products are what they say but I would like them to specify more details, such as the size of the rings or if they are adjustable.
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Xavier V.
Rating: 3 out of 5
following a purchase from 09/10/2022
The order arrived on the indicated day, although the carnelian with a small notch.
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