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M
Rating: 3 out of 5
Hola M'agrada molt el gènere que teniu i també la facilitat i eficiència en les comandes. The two missing stars are for when you also use CATALAN ON THE WEB.
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Customer reviews of Vives de la Cortada
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 1, 2 and 3 stars
Reset filtersL
Rating: 3 out of 5
Everything was great and the delivery was super fast. The only thing I still think is that you include too much plastic in your packaging. You should consider more sustainable options.
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M
Rating: 1 out of 5
They have changed the format of the wed and I don't like it, I find it more difficult.
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G
Rating: 3 out of 5
In general good things, but in all orders some items are of very very poor quality.
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C
Rating: 3 out of 5
Fast delivery. I would place the pieces in another packaging, for example in cotton cloth so that the stones are not in contact with the plastic or with each other.
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M
Rating: 2 out of 5
They send me an order with the equivalence surcharge incorrectly applied. And the next order is RE. I claimed it and they do not attend me.
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E
Rating: 1 out of 5
All parts poorly polished and pitted. A tare item cannot be sold as a new item without notice. All 4 items ordered damaged. A disappointment. And me advertising you ahead of time to my 46k followers for trusting a 'friend'. I hope you do not do it to everyone, I did not return it because I work 36 hours a day, but the comment was pending.
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E
Rating: 3 out of 5
The website is a bit difficult. You have to put the name twice and paying is a bit slow. The service is very good and fast. 7
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O
Rating: 3 out of 5
The transport and tracking very well. I liked the selenites very much, but the packaging seemed to me exaggeratedly excessive, so I do not put 5 stars ... It seems to me that the crystals would be equally protected with much less bubble wrap and thus contribute to not generate so much garbage.
Thank you very much
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Thank you very much
M
Rating: 3 out of 5
The shunguita pendant had sharp edges, although there is an oval one that could be at least a little chamfered.
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N
Rating: 3 out of 5
The package is much smaller than the picture, a lot of wrapping and a super small product. They should not put so much zoom in the images
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I
Rating: 1 out of 5
Has not arrived
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F
Rating: 3 out of 5
Just average. The pieces are nice and the delivery was fast. But they sent me a white quartz druse pendant instead of the amethyst one I ordered. And the bracelets all fit me huge, now I'll have to spend the money to have them all shrunk at a jewelry store.
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V
Rating: 3 out of 5
My experience has been good the times I have purchased, although I would like to point out some aspects of the products I have bought.
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J
Rating: 1 out of 5
You buy items in the online store and then they tell you they don't have them. The delivery dates are too late.
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Response from Vives de la Cortada
Good Jaume, we are sorry that your experience has not been satisfactory, we would like to clarify that in times of high volume of orders such as Black Friday, our shipments are affected, that is why when an order is placed during these dates we notify that these will arrive late. Outside this period of time our shipments are 24h. We apologize for the inconvenience.
J
Rating: 2 out of 5
The quartz sphere does not measure 2cm, it measures 1.6cm.
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E
Rating: 1 out of 5
The pendulum and the roller are of very poor quality.
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Response from Vives de la Cortada
Good Ester, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the "Shipping and returns" section of our website. If you wish you can call us at 93 304 18 86 and we will help you to process a return. Sorry for the inconvenience.
E
Rating: 3 out of 5
Fair. There are pieces identical to the photos, some not and one piece arrived broken.
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M
Rating: 3 out of 5
Always come stained, torn or poorly finished garments.
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Response from Vives de la Cortada
You always replace my defective bags, so I have no problem with you.
X
Rating: 3 out of 5
As I said, the residual parts of the store are placed online, I received a piece of dwarf size.
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Response from Vives de la Cortada
Hello, good morning,
M
Rating: 3 out of 5
I ordered some bundles of sage and they are smaller in size.
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A
Rating: 3 out of 5
The web on the mobile is complicated to see the items the photos when you give to increase are not enlarged. The shipping and friendliness is 10!"
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M
Rating: 3 out of 5
I was a bit disappointed because I got a very small stone, 1cm or so and the silver of the setting was quite dirty :( but well, my first tourmaline.
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Response from Vives de la Cortada
Good Marta, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the section ".
A
Rating: 2 out of 5
They lower the price of sage, but the quality too.
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C
Rating: 3 out of 5
It has interesting products at a good price
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A
Rating: 3 out of 5
My rating is based on the fact that you never pick up the phone.... There is no way to communicate with you!!!!!
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Response from Vives de la Cortada
Good morning Angie, we're sorry to hear about your bad experience. We recommend that you always call during business hours. Thank you and sorry for the inconvenience.
L
Rating: 3 out of 5
The bracelet is excessively small, it didn't look like that on the web image.
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F
Rating: 1 out of 5
What I received does not look like the photoI ordered two designer pendant jewellery and received two small pieces of stone cut with a saw. My wife doesn't want it because it's ugly".
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Response from Vives de la Cortada
Good Ferran, they tell me in logistics that they have sent you another unit in compensation for the piece that has arrived. Are you satisfied with the solution we have provided you?
M
Rating: 3 out of 5
Some of the products sent are of very high quality.
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M
Rating: 2 out of 5
não sao peças bonitas nem nas melhores condiçoes
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Response from Vives de la Cortada
Good day Mario, we are sorry that the product is not to your liking. If there is any damage to your order or if it arrived broken, please contact us by sending an email to [email protected]
N
Rating: 3 out of 5
I have placed several orders and although with the first ones I was very happy because the presentation of the product was excellent, with the last one I have been very disappointed. In the first shipments the bracelets came wrapped in plastic with a company card and a very original cloth bag but in the third order came all in a plastic bag without more. I think they should take more care of the detail as it is not so expensive and gives very good publicity for the company. They have always arrived quickly that's true.
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Response from Vives de la Cortada
Good morning Natalia. We are having a bit of saturation when it comes to preparing orders and may sometimes forget to have the detail of wrapping with the cloth bag. We have notified the staff and we apologize for our part.
S
Rating: 3 out of 5
Good! Perfect delivery, but the incense burner is too small .... a little disappointed ...
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Response from Vives de la Cortada
Hello Susana, for this type of product that you mention, you have the exact measurements in the item description.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
I will not return it as I needed it and I'm using it, I'm disappointed that it is not the expected size as it says in the description, perhaps it would be more intelingente put between 3x4 and 6x4 not to generate false hopes, but as I say I will not return it, thanks for your interest and I will think before I buy again with you, thanks.a greeting.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
Hello Montse, you can return the product by calling 933041886 from Monday to Friday from 9 am to 8 pm. If you dial extension 2 they will tell you how to process the return. Sorry for the inconvenience.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
In the description the size it says is 6x4 and the pieces that I have received are 3x3 and 4x3 I am disappointed.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
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A
Rating: 1 out of 5
The order took me four days to receive it even though it was sent by Correos Express. I am trying to contact the store to explain a question about my order and no one answers the phone or the whasApp.customer service and service we can say that does not exist. I hope someone will contact me."
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Response from Vives de la Cortada
Good Andres, we usually answer all calls, but on Sunday we are not open, so surely no one has attended you.regarding your your order we have been reporting that we have delays because of the restrictions of covid and the volume of purchases during the black friday. Regards and sorry for the inconvenience".
V
Rating: 1 out of 5
My experience has been apart from disappointing because of the poor quality of the products...it has been a waste of my time not receiving an answer about the return of my order..so as you have time to send surveys and you don't have time to attend my claim I will make a claim for payment to my bank as I have communicated on another occasion.
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A
Rating: 3 out of 5
The physical store is a marvel. However, the online store leaves a little to be desired in terms of time. There are other online mineral shops that are much faster and more efficient.
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S
Rating: 3 out of 5
I would repeat
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