Customer reviews of Vives de la Cortada

The packaging is very good and the presentation is appreciated, as they send the products each in a plastic package and all of it in a nice fabric bag. The problem is that the condition of some minerals I ordered, especially the lapis lazuli, the nephrites, and the jade is lamentable. They were very poorly polished and have a dull color with very marked scratches from a deficient polishing that greatly detracts from the stones. The nephrites also have glue blobs on the stone that look ugly. Furthermore, the settings of the stones I mentioned are very poorly made and open. They constantly fall off despite me tightening them with pliers, as it is a flimsy material. The silver and brass came very dirty, with a yellow tone and brown blobs, as if they had been stored in a corner without cleaning for a long time. The pyrite keychain, which is spectacular, the stone arrived well, but the metal of the keychain came yellowish and dirty. I couldn't remove the stains from the brass setting on some pendants with metal cleaner, so instead of looking like new pieces, they look like I bought them at a second-hand store. If the reason the settings are in such condition is because they were handmade, they should definitely have them made by someone else or buy them from another place. That's my opinion. What they offer and the prices are interesting, it's a shame that what they send is in such poor condition.

The moldavite that I received is not in one piece, it is in 2 pieces and on top it has a corner that sticks out and can easily get caught and break. Very unhappy with the purchase.

I am not satisfied because I ordered a sphere of about 6 cm in diameter, according to the offer that was made, and they sent me two smaller spheres. What I needed was the size I ordered and not what was sent.

The website was not easy for me, and the order took a long time to be processed

The stones do not resemble the photo in the image at all.

The bracelets did not smell of palo santo and one of them came with the rubber given to it, I have to buy palo santo essential oil but seeing the quality I don't think I will buy it for you.

This shipment has arrived earlier than other times.

I ordered a green pendant and received a violet one. The other item came correctly. The order was delivered quickly.

The transport company you hired (InPost) is terrible. In my case, the locker point was not available, instead of calling me or calling you to see if it could be left at another locker point or address, they left with the order. I receive an email to choose another locker point. Two days later, the order is relabeled and at least two more days to deliver it back to me, according to InPost, it's rubbish. My question is, why pay shipping costs if the deadlines are not met? To make matters worse, you receive complaints from users, and despite that, you continue to work with this company. I don't think I will buy anything from your store again.

Good product, fast delivery

I am satisfied. I received my sphere very quickly, well packaged. Thank you.

333 / 5.000 Hello Vives de la Cortada Team, I would like to inform you that the 4737 "Palo Santo Premium Bag" (3 x 1 kg) I received is by no means premium quality. Almost two-thirds of the contents have brown spots from decomposition, wormholes, are rotten, and have bark. I am very dissatisfied. This is the worst C-grade product. I will send Photos in a separate E-Mail. Gangolf Malsy, Kristallgalaxie

They sent me the wrong product and they won't change it for me

One of the pendant wine glasses broke. I sent an email and have not received a response.

I did not receive the correct item and the store is not responding to my emails. I do not recommend this site.

The order is incomplete, there are no amethyst cabochons

Everything was fine, except for a green jasper pebble... not green at all.

everything came to me great and very quickly

I bought several things, including a mini witch knot in sterling silver 925. It is completely yellow. I wrote to you in the order notes, but I did not receive a response. That's all.

I asked for the wooden pendulum and the Selenite base; the wooden pendulum came to me crooked.

Translate these texts into English :0 : .

ALL RIGHT

Good buy

Well

Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.

One of the bracelets has come broken

👍🏻

Everything came very well protected and with very cool cloth bags. Satisfied

I placed an order online, I left some instructions to choose the item and they were not followed. I would have appreciated it if they had contacted me to choose the item.

After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.

Very happy with the purchase and the service, I will repeat.

I received my order

Hello for a first . Unfortunately disappointed with everything. Missing products see half of the items. And stones reviewed not very nice qualities do not look at all like the photo of the net . disappointment.I confess I do not know if I will make a new order.crdt too bad. Patricia D

Product- Palo Santo Premium Bag + - Units : Pack 5Kg (Reference: 4737) --does not correspond to its name. PREMIUM is not just a beautiful word. It is quality. I received large pieces of wood in very poor packaging. With mold. This is unfair to me - how will I sell in my store?? Very poor packaging of the entire order. International packaging should be strong. And white sage - they threw it in a box and closed it.

Fast and careful delivery, I recommend it.

Very good

Fast service and friendly contact. Highly recommend.

Good

satisfied!

All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.