The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
I bought several things, including a mini witch knot in sterling silver 925. It is completely yellow. I wrote to you in the order notes, but I did not receive a response. That's all.
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María Isabel M.
Rating: 1 out of 5
following a purchase from 25/03/2025
I asked for the wooden pendulum and the Selenite base; the wooden pendulum came to me crooked.
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Elisa O.
Rating: 4 out of 5
following a purchase from 13/03/2025
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DAVID M.
Rating: 4 out of 5
following a purchase from 11/03/2025
ALL RIGHT
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María F.
Rating: 4 out of 5
following a purchase from 14/02/2025
Good buy
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Cristina T.
Rating: 4 out of 5
following a purchase from 09/02/2025
Well
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MONICA F.
Rating: 2 out of 5
following a purchase from 11/02/2025
Hello, lately we have found that it takes a long time to receive orders and especially a lack of information because you order things on the website and then maybe you receive things that are very different from what appears on the website or even you order things that then do not arrive and you don't remember what you ordered that hasn't arrived.. Above all, what seems to be quite difficult is the issue of Selenite, it takes a long time for you to restock. Thank you very much.
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Miriam B.
Rating: 2 out of 5
following a purchase from 10/02/2025
One of the bracelets has come broken
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Response from Vives de la Cortada
Hello Miriam, we are sorry that your experience has not been satisfactory, we have tried to contact you in the last few days without success. If you wish, you can call us at 93 304 18 86 to find a solution. We apologize for the inconvenience.
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Sara G.
Rating: 4 out of 5
following a purchase from 08/02/2025
👍🏻
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Mireia D.
Rating: 4 out of 5
following a purchase from 04/02/2025
Everything came very well protected and with very cool cloth bags. Satisfied
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Juan P.
Rating: 1 out of 5
following a purchase from 28/01/2025
I placed an order online, I left some instructions to choose the item and they were not followed. I would have appreciated it if they had contacted me to choose the item.
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MARÍA GLORIA Á.
Rating: 2 out of 5
following a purchase from 29/01/2025
After placing an order on the website and paying for it, I did not receive one of the products. I contacted them and the next day I received it (wonderful speed), but when I opened it, it did not match the product I paid for. I complained and no one has provided a solution to the problem, and I am still waiting. Other than that... everything was quite good. But this time, no.
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Response from Vives de la Cortada
Hello Mª Gloria, if you are satisfied with the solution we proposed regarding the incident with the wrong product. We would like you to reconsider the rating of the review you left us on this product. Best regards and we hope to see you soon! :)
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NURIA P.
Rating: 4 out of 5
following a purchase from 22/01/2025
Very happy with the purchase and the service, I will repeat.
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Alina Elena M.
Rating: 4 out of 5
following a purchase from 30/01/2025
I received my order
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Patricia D.
Rating: 1 out of 5
following a purchase from 28/01/2025
Hello for a first . Unfortunately disappointed with everything. Missing products see half of the items. And stones reviewed not very nice qualities do not look at all like the photo of the net . disappointment.I confess I do not know if I will make a new order.crdt too bad. Patricia D
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Ezoterika SIA I.
Rating: 1 out of 5
following a purchase from 22/12/2024
Product- Palo Santo Premium Bag + - Units : Pack 5Kg (Reference: 4737) --does not correspond to its name. PREMIUM is not just a beautiful word. It is quality. I received large pieces of wood in very poor packaging. With mold. This is unfair to me - how will I sell in my store?? Very poor packaging of the entire order. International packaging should be strong. And white sage - they threw it in a box and closed it.
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Response from Vives de la Cortada
Hello Igor, we're sorry to hear that your experience wasn't satisfactory and that the product didn't fulfill your expectations. We tried to get in touch with you through your contact email in order to solve the problem, but we didn't receive a reply. We would like that this bad experience doesn't mark possible future purchases, this is an isolated case in which retaliation has already been taken and it won't happen again so we would appreciate that if you have a problem again with the items received, please write us directly to [email protected] attaching images of the product and we will look for a solution. Thank you for your understanding.
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Isabelle C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Fast and careful delivery, I recommend it.
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José G.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good
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ISABELLE B.
Rating: 4 out of 5
following a purchase from 13/11/2024
Fast service and friendly contact. Highly recommend.
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Marilo P.
Rating: 4 out of 5
following a purchase from 31/10/2024
Good
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Mireia V.
Rating: 4 out of 5
following a purchase from 23/10/2024
satisfied!
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Rafael P.
Rating: 4 out of 5
following a purchase from 15/10/2024
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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KATIA P.
Rating: 4 out of 5
following a purchase from 25/09/2024
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
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Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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Odile G.
Rating: 4 out of 5
following a purchase from 16/09/2024
conforms to order. Well packaged. TOP delivery speed.
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PATRICIA R.
Rating: 2 out of 5
following a purchase from 26/08/2024
My only problem with you is that when I order on the web, I order what is there, because what is not there does not let me put it in the cart, but when it comes time to prepare the order there are always missing products, and maybe I have ordered ppalmente for that product ... which makes me consider looking for another supplier, otherwise, everything great, no problems but can not always miss things ... I do not know what way you can do to stop this from happening but ... this last order I was about to cancel the entire order.
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Maria del mar J.
Rating: 4 out of 5
following a purchase from 21/08/2024
Very fast delivery, everything is as described in the description.
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Giorgia C.
Rating: 4 out of 5
following a purchase from 16/08/2024
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
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Jesús S.
Rating: 2 out of 5
following a purchase from 17/08/2024
In the order we were missing two rings and we have put another at will to make up the difference without warning and we are also missing a smoky quartz bracelet. We have commented on the problem and no one has given us a solution for the moment.
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Yolanda J.
Rating: 4 out of 5
following a purchase from 11/08/2024
Not yet received
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Diego H.
Rating: 2 out of 5
following a purchase from 02/08/2024
It is the first time that the material sent leaves much to be desired in quality. Apart from not looking anything like what is shown in the advertising photos.
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CARMEN C.
Rating: 4 out of 5
following a purchase from 15/07/2024
Tolo arrived very well wrapped and in perfect condition. The minerals came very well polished and beautiful, as each mineral is unique they did not have the same appearance and color. Satisfied
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EUGENIA D.
Rating: 4 out of 5
following a purchase from 27/06/2024
Speed, service, quality
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Marilo P.
Rating: 4 out of 5
following a purchase from 29/03/2024
Satisfied
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SYLVIE R.
Rating: 1 out of 5
following a purchase from 16/06/2024
Problems with items that didn't match the description on the site, several emails sent for a return, and to date no reply. This is the first time I've done this, and I realize that customer service doesn't exist at all! Everything's fine if you don't have any problems. If I don't hear back from you, I'm not sure I'll continue to work with you. After-sales service is important to me.
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Diana D.
Rating: 4 out of 5
following a purchase from 17/06/2024
Quality products, you buy knowing that they are professionals in the sector. I put one star less because they abuse the protective plastic even in products that do not need it. Otherwise, delighted with the purchase, as always.
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Maria jose R.
Rating: 1 out of 5
following a purchase from 11/06/2024
I am very unhappy I ordered an opal pendant that I also put that I asked please that it was light blue not white well then I get a miniature smaller than a pea and the worst thing is transparent like a magnifying glass so that's not opal at all I have a ring from another place where you can see that the stone is opal, it is turquoise blue not transparent like a magnifying glass and the worst thing is that it is not opal and the note that I wrote as if I had not written it in short.. Never again
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RAQUEL S.
Rating: 1 out of 5
following a purchase from 22/05/2024
ALL THE SIZES OF THE BRACELETS ARE WRONG. I ORDERED THEM IN 4MM AND THEY ALL CAME IN 6MM. I HAD TO GIVE THEM AWAY, I DIDN'T EVEN DESERVE TO WASTE MY TIME CHANGING THEM. FATAL
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Nuria G.
Rating: 4 out of 5
following a purchase from 25/05/2024
Very good products
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MANUEL B.
Rating: 1 out of 5
following a purchase from 23/05/2024
Two products I ordered did not look anything like the pictures offered on the website.
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juan karlos A.
Rating: 4 out of 5
following a purchase from 16/05/2024
From the order to the arrival at home and the quality of the products have been very good.
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