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V
Rating: 1 out of 5
THE ADVERTISED DISCOUNT OF 25,00€ IS NOT REAL.
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Customer reviews of Vives de la Cortada
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9,6
/10
Overall rating: 9,6 out of 10
Based on 4 025 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Reviews 1 and 2 stars
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Rating: 1 out of 5
I ordered some gemmas that I needed for a certain day. I ordered them ahead of time. They offered between 6 and 10. I told them to give me at least 7 (just in case they gave me less and 6 was not enough for what I needed). They gave me 7. But the worst thing was how long it took. I complained. They told me first thing the next day and it did NOT arrive. It arrived the next day and at noon. It did not arrive in time for what I needed and I do not intend to repeat with this supplier. Delivery is as important as the product.
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Response from Vives de la Cortada
Bonjour Elisabeth, nous sommes désolés que les produits ne vous aient pas plu, nous tenons à préciser que tout minéral ayant un traitement colorant ou similaire est spécifié dans la description du produit.
S
Rating: 1 out of 5
Très joli bracelet. Très satisfaite.
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P
Rating: 1 out of 5
The shungite pendant is as described and perfectly meets my expectations.
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R
Rating: 2 out of 5
I wrote asking for an explanation about the article that does not faithfully respond to the photo that is advertised. I am still waiting for a reply.
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A
Rating: 2 out of 5
Product does not resemble real stone. Poor quality.
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O
Rating: 1 out of 5
I love your products
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D
Rating: 1 out of 5
incomplete delivery... lost package
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A
Rating: 1 out of 5
I am satisfied
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I
Rating: 1 out of 5
Great service. The order arrived the next day. Everything was fine.
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J
Rating: 1 out of 5
Very happy
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G
Rating: 1 out of 5
What they are doing is disrespectful to their customers.
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P
Rating: 1 out of 5
Very pleased. Fast shipping, perfect packaging, the pieces 5 stars.
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S
Rating: 1 out of 5
I relied too much on the good reviews. The incense I bought goes out 10 seconds after lighting it The pendulums and the polished stone are pitted from bumps or bad polishing experience.
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A
Rating: 2 out of 5
I really liked the product. But menha disappointed much shipping, they say that in 24 hours you have it at home and it took me 5 days, causing me many problems. Recommended by the product, by the management of shipping 0.
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Response from Vives de la Cortada
Bonjour Alfonso, nous sommes désolés d'apprendre que votre expérience n'a pas été satisfaisante, nous tenons à préciser que le délai d'expédition d'une commande est indicatif, et peut varier.
V
Rating: 2 out of 5
I bought supposedly to arrive overnight, but it has taken 5 days and there have been products that have not been served.
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Response from Vives de la Cortada
Bon Victor, nous sommes désolés que votre expérience n'ait pas été satisfaisante, nous tenons à préciser qu'en période de fort volume de commandes comme le Black Friday ou les soldes, nos expéditions sont affectées, c'est pourquoi lorsqu'une commande est passée durant ces dates nous notifions que celles-ci arriveront en retard. En dehors de cette période, nos livraisons sont effectuées en 24 heures. Nous nous excusons pour ce désagrément.
P
Rating: 1 out of 5
Elastic on the bracelets of poor quality, the cat's eye that I ordered as a bracelet does not look anything like the photo of the product, I am very disappointed with your products and prices charged
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A
Rating: 2 out of 5
Most of the order that I have received looks worse than in the photos, several broken quartz and a bracelet broke a few days later. They sent me the order incomplete and outside the agreed date.
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Response from Vives de la Cortada
Bonjour Angelica, si vous êtes satisfaite de la solution que nous avons proposée pour l'incident avec votre commande. Nous aimerions que vous reconsidériez la note d'évaluation que vous nous avez donnée pour ce produit. Nous vous souhaitons bonne chance et espérons vous revoir bientôt ! :)
M
Rating: 1 out of 5
They do not specify delivery times correctly. They explicitly put 24 hours unless they have volume ....ni one more delay condition. It took me 7 days without being in any special condition for large order volume, without notice, and without anything. And you pay 3.50 for the 24 hour shipping they say themselves. That they change the conditions because it is misleading advertising and can be reported.
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B
Rating: 1 out of 5
I ordered n ring in size 11 which would be equivalent to a 6 and they sent me a size 9 which corresponds to a size 18.
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M
Rating: 2 out of 5
Very fast delivery but two of the products I bought were of very poor quality. One broke in less than a day and the other, the next day.
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M
Rating: 1 out of 5
They have changed the format of the wed and I don't like it, I find it more difficult.
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M
Rating: 2 out of 5
They send me an order with the equivalence surcharge incorrectly applied. And the next order is RE. I claimed it and they do not attend me.
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E
Rating: 1 out of 5
All parts poorly polished and pitted. A tare item cannot be sold as a new item without notice. All 4 items ordered damaged. A disappointment. And me advertising you ahead of time to my 46k followers for trusting a 'friend'. I hope you do not do it to everyone, I did not return it because I work 36 hours a day, but the comment was pending.
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I
Rating: 1 out of 5
Has not arrived
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J
Rating: 1 out of 5
You buy items in the online store and then they tell you they don't have them. The delivery dates are too late.
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Response from Vives de la Cortada
Good Jaume, we are sorry that your experience has not been satisfactory, we would like to clarify that in times of high volume of orders such as Black Friday, our shipments are affected, that is why when an order is placed during these dates we notify that these will arrive late. Outside this period of time our shipments are 24h. We apologize for the inconvenience.
J
Rating: 2 out of 5
The quartz sphere does not measure 2cm, it measures 1.6cm.
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E
Rating: 1 out of 5
The pendulum and the roller are of very poor quality.
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Response from Vives de la Cortada
Good Ester, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the "Shipping and returns" section of our website. If you wish you can call us at 93 304 18 86 and we will help you to process a return. Sorry for the inconvenience.
A
Rating: 2 out of 5
They lower the price of sage, but the quality too.
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F
Rating: 1 out of 5
What I received does not look like the photoI ordered two designer pendant jewellery and received two small pieces of stone cut with a saw. My wife doesn't want it because it's ugly".
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Response from Vives de la Cortada
Good Ferran, they tell me in logistics that they have sent you another unit in compensation for the piece that has arrived. Are you satisfied with the solution we have provided you?
M
Rating: 2 out of 5
não sao peças bonitas nem nas melhores condiçoes
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Response from Vives de la Cortada
Good day Mario, we are sorry that the product is not to your liking. If there is any damage to your order or if it arrived broken, please contact us by sending an email to [email protected]
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
I will not return it as I needed it and I'm using it, I'm disappointed that it is not the expected size as it says in the description, perhaps it would be more intelingente put between 3x4 and 6x4 not to generate false hopes, but as I say I will not return it, thanks for your interest and I will think before I buy again with you, thanks.a greeting.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
Hello Montse, you can return the product by calling 933041886 from Monday to Friday from 9 am to 8 pm. If you dial extension 2 they will tell you how to process the return. Sorry for the inconvenience.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
In the description the size it says is 6x4 and the pieces that I have received are 3x3 and 4x3 I am disappointed.
M
Rating: 1 out of 5
The product does not match the description
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Response from Vives de la Cortada
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A
Rating: 1 out of 5
The order took me four days to receive it even though it was sent by Correos Express. I am trying to contact the store to explain a question about my order and no one answers the phone or the whasApp.customer service and service we can say that does not exist. I hope someone will contact me."
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Response from Vives de la Cortada
Good Andres, we usually answer all calls, but on Sunday we are not open, so surely no one has attended you.regarding your your order we have been reporting that we have delays because of the restrictions of covid and the volume of purchases during the black friday. Regards and sorry for the inconvenience".
V
Rating: 1 out of 5
My experience has been apart from disappointing because of the poor quality of the products...it has been a waste of my time not receiving an answer about the return of my order..so as you have time to send surveys and you don't have time to attend my claim I will make a claim for payment to my bank as I have communicated on another occasion.
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M
Rating: 2 out of 5
I had broken products and the supplier does not take any news to know if I am happy".
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Response from Vives de la Cortada
Good morningThank you".
M
Rating: 2 out of 5
I had broken products and the supplier does not take any news to know if I am happy".
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Response from Vives de la Cortada
Good Marc, I have been informed by the warehouse that they have contacted you and that they will send you new units of the products that arrived broken in your next order. Are you satisfied with the solution they have given you? Best regards.
Y
Rating: 2 out of 5
It is my first experience with them and I have to say that I am a little disappointed, I ordered a 6mm moonstone bracelet and it arrived to me smaller than 5mm. A pity...for the most part regarding the very fast delivery service (I would have preferred to wait longer and the content of my shipment would have made me more excited)".
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Response from Vives de la Cortada
We are sorry that the product received has not been to your liking Yolanda. After receiving the order you have 48 hours to make a return in case you are not satisfied with the items. Again, sorry for the inconvenience. Best regards