Customer reviews of Vives de la Cortada

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 4 223 published reviews
5 3 713 88% 4 279 7% 3 102 2% 2 44 1% 1 85 2%

Summary of reviews

The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.

Reviews 1 and 2 stars

Reset filters
A
Andres P.
Rating: 1 out of 5
following a purchase from 21/12/2020
The order took me four days to receive it even though it was sent by Correos Express. I am trying to contact the store to explain a question about my order and no one answers the phone or the whasApp.customer service and service we can say that does not exist. I hope someone will contact me."
Translated reviews
Response from Vives de la Cortada
Good Andres, we usually answer all calls, but on Sunday we are not open, so surely no one has attended you.regarding your your order we have been reporting that we have delays because of the restrictions of covid and the volume of purchases during the black friday. Regards and sorry for the inconvenience".
V
Vanessa B.
Rating: 1 out of 5
following a purchase from 12/12/2020
My experience has been apart from disappointing because of the poor quality of the products...it has been a waste of my time not receiving an answer about the return of my order..so as you have time to send surveys and you don't have time to attend my claim I will make a claim for payment to my bank as I have communicated on another occasion.
Translated reviews
M
Marc C.
Rating: 2 out of 5
following a purchase from 28/07/2020
I had broken products and the supplier does not take any news to know if I am happy".
Translated reviews
Response from Vives de la Cortada
Good morningThank you".
M
Marc C.
Rating: 2 out of 5
following a purchase from 28/07/2020
I had broken products and the supplier does not take any news to know if I am happy".
Translated reviews
Response from Vives de la Cortada
Good Marc, I have been informed by the warehouse that they have contacted you and that they will send you new units of the products that arrived broken in your next order. Are you satisfied with the solution they have given you? Best regards.
Y
Yolanda G.
Rating: 2 out of 5
following a purchase from 20/07/2020
It is my first experience with them and I have to say that I am a little disappointed, I ordered a 6mm moonstone bracelet and it arrived to me smaller than 5mm. A pity...for the most part regarding the very fast delivery service (I would have preferred to wait longer and the content of my shipment would have made me more excited)".
Translated reviews
Response from Vives de la Cortada
We are sorry that the product received has not been to your liking Yolanda. After receiving the order you have 48 hours to make a return in case you are not satisfied with the items. Again, sorry for the inconvenience. Best regards
Á
Ángel M.
Rating: 2 out of 5
following a purchase from 07/07/2020
They tell you that you will receive a piece similar to the one in the photo and not even close, you see a shirt with colorful flowers and they send you a dark camouflage t-shirt, the delivery was fast.
Translated reviews
J
Julio N.
Rating: 2 out of 5
following a purchase from 27/06/2020
A stone did not arrive in good condition.
Translated reviews
L
Laia F.
Rating: 2 out of 5
following a purchase from 25/05/2020
The article was scratched
Translated reviews
A
Anonymous A.
Rating: 1 out of 5
following a purchase from 09/12/2019
I was expecting a single citrine druse and not so many small pieces, very small very small.
Translated reviews
Response from Vives de la Cortada
Good morning Carlo, in the product description it specifies &quot.
We use cookies for audience measurement and improving user experience.