Customer reviews of Vives de la Cortada

I noticed that they sent a piece from the ones I ordered, but why was the quality of those two quite low? The rest of the order was what I expected.

Some parts that I ordered are oxidized. A bit disappointed. I will send an email with a photo.

The shipment took a long time to arrive and the delivery was quite difficult. I do not have the invoice visibly and the products arrived quite poorly presented, without even labels to distinguish some minerals that lead to confusion, nor a minimal presentation of the product.

The speed and shipping were great, but the finish of the eggs is not at all what I expected, they are not polished as they should be for the intended use.

Very well everything.

A selenite of 3 arrived that I ordered, only one matched the photo. I still hope for a solution.

Everything always arrived very quickly and in perfect condition, but this time it is taking a long time and I don't know when it will arrive. It says in distribution agency and it never arrives.

Two days later the ring broke and I haven't had any solution.

Lack of information and I am supposed to guess that I had to specify the measurements of the stones so that they wouldn't send me rocks. Conclusion, I doubt I will buy from your store again

Inadequate size Alliance poorly polished in places Too bad

The Nacex delivery person (the same as always because he takes the same route) marked me as absent when there were people at home, both on the 1st floor and on the ground floor. Besides, I provided my phone number when I saw that the company was Nacex so that he could call me and indicate where he could leave the package, and he didn't call me. I had to arrange with a parcel shop and wait more days for my order to arrive.

Good purchase

It hasn't arrived, the carrier called me to ask where the address was and did not make the delivery as I was home all day.

I encountered a serious problem with my last order: although the order number and amount are correct, the products received did not match those ordered at all. This error had a direct impact on my professional activity, as the order was intended to be shelved immediately. I hope for a quick resolution and a commercial gesture from customer service.

Satisfied with my purchases. The bracelets are all very beautiful. The prices are reasonable. I recommend.

super efficient thanks

The selenite plate arrives all cracked, it's not normal

Fake tourmaline bracelet

Broken pyramid, black silver pendants, shungite powdered and the quartz candle was missing.

Very bad service, I had ordered some prisms and after telling them that if they sold them, they sent me others of very poor quality and damaged. The service and coordination are very bad. They had already told me and it has happened to me again.

The order came incomplete, an item was missing, I wrote to the email provided, and I have not received a response. I consider both the item and the money lost.

I missed a mini nitrino tree that I ordered two of and they brought me one, then I ordered two circular plates of yin yang serenite that were in stock and after placing the order days later they told me they were out of stock but well that's not charged but the tree that I'm missing is.

Some of the labradorite stones came in a nice square shape and the other hand seems like labradorite, very thin and colorless. I think it would be better to have just one stone but nicer, it gives me the feeling that they lack shine.

I have received an item that I did not order (at a much lower price) instead of another one that I paid for, because it seems that there were no stocks and they have not refunded me for that product, nor how I can return the one I do not want.

The post-sale service is quite ineffective. I want to return the product and they are ignoring me.

Dissatisfied, the Salvia is not of the expected quality and the Rhohonita massager is not made of this mineral, both pieces are purple. Nothing to do with the image of the order.

The order has arrived incomplete and I have no notification of the refund for the undelivered products. I sent an email and they have not replied.

They do not have good customer service

I ordered a blue fluorite bracelet and I received one that has nothing to do with the photograph on the website or the advertising you did. It's almost green. I reported it and the problem was not resolved. I feel deceived.

I have bought twice for two mail deliveries to my home. The first one, after waiting days, I had to go to the warehouse to pick it up. The second one was a gift to another city, after waiting several days, I called and it turns out that "we don't have staff", "the shipment is unprepared"... It's not serious. You have a lot to improve in the shipping area. I will not buy again. There are more serious businesses.

I bought things that were not available at the time of sending, they solved the problem because I requested a refund, that shouldn't happen and it took them 5 days to send the order which is not what it says on their page, but since the products are good and they solved the problem I will try to buy again and have a better experience.

Some items were missing like the malachite pyramids or salt coasters. The items should have the name because there are very similar minerals. I just placed an order, I hope nothing is missing from what was invoiced. Best regards

They took a long time with the order and the bracelets are very small.

Well, my experience has not been very good, as I bought a pack of 3-6 pieces of moldavite that included 5 grams, and after making the purchase, they changed the website, thanks to the fact that I have screenshots proving what I say. I contacted the store and was told that the only thing they could do was cancel the order and refund me, in the end, I accepted to continue the purchase with fewer grams of moldavite, but I asked to be given a longer piece and they did so, they also gave me a package of incense, the shipping was very fast. But my only complaint was the fact of buying a pack and then being told that no, that it was a mistake on the website, when I had been seeing that pack on the website for months and was waiting to be able to buy it. I felt disappointed honestly as I was initially very happy with my purchase, and ended up receiving less than what I initially bought, as I received a moldavite of between 2-2.9, and not the pack. The guy who attended to me was kind and respectful and at least had the detail of sending me a longer piece as I asked. I am a follower of the store on all platforms and I watch the live videos and the last thing I expected was for something like this to happen.

The jade is not of quality. The Yoni egg purchased cannot be used intravaginally. I want to request a refund.

I ordered 11 bags of 50g of azurite from Morocco but I received 1 bag and I paid for 11. I received one broken point and another broken point on the crystal points. The extra chevron amethyst points I ordered are of poor quality. I hope you will resolve my issue regarding this order.

I will have to return half of my order, the selection of cabochons has been disastrous. I live far away and it's difficult for me to go personally to buy, it is too obvious that the selection of the best pieces is only possible for customers who go to the facilities in person.

Good price-quality ratio. The finishes could be better. Fast shipping.

I received my order. It is packed wonderfully. But there is one remark - I wrote several times to make a small addition. I did not receive a single answer. It is very sad when you are not heard.

A broken pendant arrived.