Vives de la Cortada consistently delivers fast shipping and careful packaging, with many mentions of rapid delivery and products arriving in perfect condition. Customers highlight accurate representations in photos, high-quality stones and metals, and precise fulfillment of orders, with valuables arriving well protected and neatly wrapped. The store also earns praise for reliable service and clear communication, including fast, efficient order handling and supportive assistance when issues arise. Repeated purchases and strong recommendations reflect broad satisfaction with product quality, packaging, and dependable delivery.
All very well, arrived a broken candle but well, nothing happens. Otherwise, fast shipping. I recommend it.
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Response from Vives de la Cortada
Good afternoon, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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Katia P.
Rating: 4 out of 5
following a purchase from 25/09/2024
Just comment that one of the pyramids came with a broken tip and the little piece was not in the wrapper, so I understand that it was already like that before sending it, in any case I have kept it because it is difficult to demonstrate. Thank you.
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Response from Vives de la Cortada
Good morning, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product has arrived with defect you can send us a photo to [email protected] and we will proceed to give you a solution as soon as possible. Sorry for the inconvenience.
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Odile G.
Rating: 4 out of 5
following a purchase from 16/09/2024
conforms to order. Well packaged. TOP delivery speed.
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Maria Del Mar J.
Rating: 4 out of 5
following a purchase from 21/08/2024
Very fast delivery, everything is as described in the description.
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Giorgia C.
Rating: 4 out of 5
following a purchase from 16/08/2024
The order came really Quick and really well packed. Loved everything inside it (I bought some bombitas and 3 bracelets). Unfortunately one of the bracelets broke within the first 24 hours so I am a bit worried about the other 2, but still I am very satisfied.
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Yolanda J.
Rating: 4 out of 5
following a purchase from 11/08/2024
Not yet received
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Audrey M.
Rating: 3 out of 5
following a purchase from 25/07/2024
First order a few items scratches, cracks .. a little disappointed but I will not stay on a first order I recommend to try again .. mail service however great!
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Response from Vives de la Cortada
Hello, we are very sorry that you are not satisfied with products, if you want you can send us photos of products to our email address [email protected] and we will change or refund. Thank you very much
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Núria S.
Rating: 3 out of 5
following a purchase from 27/07/2024
Two quartzes arrived with small bumps and scratches.
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Response from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
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Carmen C.
Rating: 4 out of 5
following a purchase from 15/07/2024
Tolo arrived very well wrapped and in perfect condition. The minerals came very well polished and beautiful, as each mineral is unique they did not have the same appearance and color. Satisfied
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Eugenia D.
Rating: 4 out of 5
following a purchase from 27/06/2024
Speed, service, quality
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John R.
Rating: 3 out of 5
following a purchase from 22/06/2024
Hello, I want to exchange 1 piece for another and if it is not possible to proceed to the return of the product. How long does it take to return the product? Thank you
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Response from Vives de la Cortada
Good afternoon, we are sorry to hear that the product was not to your liking. We remind you that you have 48 hours to make changes or returns from the delivery of the order if it has not met your expectations. We apologize for the inconvenience.
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Marilo P.
Rating: 4 out of 5
following a purchase from 29/03/2024
Satisfied
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Sylvie R.
Rating: 1 out of 5
following a purchase from 16/06/2024
Problems with items that didn't match the description on the site, several emails sent for a return, and to date no reply. This is the first time I've done this, and I realize that customer service doesn't exist at all! Everything's fine if you don't have any problems. If I don't hear back from you, I'm not sure I'll continue to work with you. After-sales service is important to me.
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Diana D.
Rating: 4 out of 5
following a purchase from 17/06/2024
Quality products, you buy knowing that they are professionals in the sector. I put one star less because they abuse the protective plastic even in products that do not need it. Otherwise, delighted with the purchase, as always.
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Maria Jose R.
Rating: 1 out of 5
following a purchase from 11/06/2024
I am very unhappy I ordered an opal pendant that I also put that I asked please that it was light blue not white well then I get a miniature smaller than a pea and the worst thing is transparent like a magnifying glass so that's not opal at all I have a ring from another place where you can see that the stone is opal, it is turquoise blue not transparent like a magnifying glass and the worst thing is that it is not opal and the note that I wrote as if I had not written it in short.. Never again
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Delphine R.
Rating: 3 out of 5
following a purchase from 03/06/2024
It's been several times that I place an order and I don't receive the total order and I have to make a claim to be reimbursed.
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Raquel S.
Rating: 1 out of 5
following a purchase from 22/05/2024
ALL THE SIZES OF THE BRACELETS ARE WRONG. I ORDERED THEM IN 4MM AND THEY ALL CAME IN 6MM. I HAD TO GIVE THEM AWAY, I DIDN'T EVEN DESERVE TO WASTE MY TIME CHANGING THEM. FATAL
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Nuria G.
Rating: 4 out of 5
following a purchase from 25/05/2024
Very good products
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Manuel B.
Rating: 1 out of 5
following a purchase from 23/05/2024
Two products I ordered did not look anything like the pictures offered on the website.
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Juan Karlos A.
Rating: 4 out of 5
following a purchase from 16/05/2024
From the order to the arrival at home and the quality of the products have been very good.
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Roberto G.
Rating: 1 out of 5
following a purchase from 11/05/2024
The bracelet broke the same day it arrived. The rubber came frayed and when I took it off to train I was left without it. A pity really
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Cristina F.
Rating: 4 out of 5
following a purchase from 05/05/2024
They will contact you to solve any problem as soon as possible.
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Aroa M.
Rating: 4 out of 5
following a purchase from 09/05/2024
Beautiful crystals, I will definitely buy again.
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Marta R.
Rating: 4 out of 5
following a purchase from 02/05/2024
The size is perfect
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Iratxe Z.
Rating: 4 out of 5
following a purchase from 28/04/2024
Good service
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Margarita O.
Rating: 4 out of 5
following a purchase from 23/04/2024
Fast and well prepared shipment. Lack of stock on the web. In the Barcelona store we bought more than 300 € and they did not have a gift detail for the purchase.
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Sabine G.
Rating: 3 out of 5
following a purchase from 18/04/2024
Disappointed by the pendulum which came unstuck on the second day of use Fast delivery otherwise
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Edwige R.
Rating: 4 out of 5
following a purchase from 15/04/2024
order well received and compliant. But large package for a box of incense that fit in an envelope.
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Jurgen J.
Rating: 4 out of 5
following a purchase from 08/04/2024
alles goed ontvangen
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Macarena V.
Rating: 4 out of 5
following a purchase from 09/04/2024
There should be measurements for these elastic bracelets so that you don't have to take them apart to make them smaller.
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Arantza R.
Rating: 4 out of 5
following a purchase from 27/02/2024
ok
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Montserrat C.
Rating: 4 out of 5
following a purchase from 02/03/2024
They are great professionals.
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Manuel F.
Rating: 4 out of 5
following a purchase from 06/03/2024
All good!
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Ester L.
Rating: 4 out of 5
following a purchase from 04/03/2024
Everything arrived as expected. The orgonites with some imperfection in the finish but I am satisfied with the purchase.
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Pablo U.
Rating: 4 out of 5
following a purchase from 21/02/2024
Although the products are expensive, with the promotion they are good value for money.
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David M.
Rating: 4 out of 5
following a purchase from 17/02/2024
ALL RIGHT
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Alicia C.
Rating: 4 out of 5
following a purchase from 17/02/2024
As expected
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Emilio M.
Rating: 4 out of 5
following a purchase from 15/02/2024
Good value for money products
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Laura R.
Rating: 3 out of 5
following a purchase from 09/02/2024
Quite happy with my order although I expected the opals to be more colorful and one of the bronze pendants had a crushed clasp. Otherwise everything was fine.
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Response from Vives de la Cortada
Good morning, thank you for your comment, we regret that the pendant had a defect if you want we can change it right now, regarding opals the vast majority of minerals vary in color, motif and opacity naturally, that is why in the item description specifies that the product to be delivered is similar to that of the photograph. From here we want to remind you that if you want you can return the articles within 48h from the reception of the order. To process the exchange/return you can send us an email to [email protected], thank you very much and sorry for the inconvenience.
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Maria Dolors M.
Rating: 4 out of 5
following a purchase from 09/02/2024
all right
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