The online store excels in delivering high-quality products that consistently match customer expectations. Many customers noted the beautiful presentation and meticulous packaging, which adds a personal touch and ensures items arrive in perfect condition. The speed of delivery is another standout feature, with numerous reviews highlighting swift shipping times, often within 24 hours, that enhance the overall shopping experience. Additionally, customer service receives high praise for being friendly, professional, and efficient, often resolving issues quickly and effectively.
Bom dia, recebi recebi referências que não foram encomendadas e não estão faturadas, recebi referências a mais, a menos e 1 completamente em falta: Refª 3504 - 1 unidade não foi pedido não está faturado Refª 3125 - pedido 1. recebido 3 . faturado 1 (2 não estão facturados) Refª 3126 - pedido 3 recebido 0 Refº 2391 - pedido 2 recebido 1 faturado 2 Agradeço contacto para resolver as diferenças Obrigado
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Eva A.
Rating: 4 out of 5
following a purchase from 24/11/2021
The order arrived perfect, the web navigation good, the deal with the staff perfect because being in Andorra we had to be in contact on the issue of billing (invoicing to Andorra, shipping to La Seu, no VAT) a bit of a mess in this regard. For the rest perfect.
Thank you!
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Elisa C.
Rating: 4 out of 5
following a purchase from 09/11/2021
I was missing the certificate of authenticity of the shungite stones, otherwise everything was fine.
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María Luisa B.
Rating: 4 out of 5
following a purchase from 15/10/2021
The depemdients of the store are very nice, especially Marquez.
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Manuel A.
Rating: 4 out of 5
following a purchase from 15/10/2021
Good
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Marília V.
Rating: 4 out of 5
following a purchase from 04/10/2021
Not all the items were as I expected, but I enjoyed them in general and the service was very fast and attentive.
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Concepción A.
Rating: 4 out of 5
following a purchase from 14/09/2021
I have bought pendulums and the quality-price ratio is really good. I do not give the five stars because I was looking for another pendulum that they did not have. but very happy. I will repeat! "
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Sandra L.
Rating: 4 out of 5
following a purchase from 07/09/2021
When I received my order it was not what I had requested, but they solved it very quickly.
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Mayte G.
Rating: 4 out of 5
following a purchase from 10/08/2021
The order and delivery was fabulous. The material was excellent. Just to say that of one of the stones I ordered I didn't like the one they sent me as it looked nothing like the one in the photo. I understand that the stones can not be all the same but they did not look like anything. The rest was totally acceptable and correct. Thank you.
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Rosa P.
Rating: 4 out of 5
following a purchase from 21/07/2021
I bought 2 bracelets of the same size, but one was bigger than the other. Otherwise, everything was fine.
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ESTER G.
Rating: 1 out of 5
following a purchase from 09/09/2021
The pendulum and the roller are of very poor quality.
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Response from Vives de la Cortada
Good Ester, we are sorry that your experience has not been satisfactory, from here we want to remind you that if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the "Shipping and returns" section of our website. If you wish you can call us at 93 304 18 86 and we will help you to process a return. Sorry for the inconvenience.
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Mário D.
Rating: 4 out of 5
following a purchase from 17/08/2021
good price / quality ratio
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Lola M.
Rating: 4 out of 5
following a purchase from 18/08/2021
You are all very kind
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AMAIA B.
Rating: 4 out of 5
following a purchase from 14/08/2021
Delivery, the site, professionalism. Everything correct.
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Esther M.
Rating: 3 out of 5
following a purchase from 13/08/2021
Fair. There are pieces identical to the photos, some not and one piece arrived broken.
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Maria del Carmen G.
Rating: 4 out of 5
following a purchase from 04/08/2021
Very fast and efficient service.
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Marta María P.
Rating: 3 out of 5
following a purchase from 02/08/2021
Always come stained, torn or poorly finished garments.
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Response from Vives de la Cortada
You always replace my defective bags, so I have no problem with you.
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Xavier G.
Rating: 3 out of 5
following a purchase from 27/07/2021
As I said, the residual parts of the store are placed online, I received a piece of dwarf size.
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Response from Vives de la Cortada
Hello, good morning,
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Xavier G.
Rating: 4 out of 5
following a purchase from 27/07/2021
Very well packaged and fast service. It is not the same to buy in the store and choose the products for yourself than to order it online, I guess you have to remove the ugliest or with anomalies and selling online allows it.
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NARCIS L.
Rating: 4 out of 5
following a purchase from 19/07/2021
Quick
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Olga C.
Rating: 4 out of 5
following a purchase from 14/07/2021
All good
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María Luisa B.
Rating: 3 out of 5
following a purchase from 14/07/2021
I ordered some bundles of sage and they are smaller in size.
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Amelia M.
Rating: 3 out of 5
following a purchase from 13/07/2021
The web on the mobile is complicated to see the items the photos when you give to increase are not enlarged. The shipping and friendliness is 10!"
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David V.
Rating: 4 out of 5
following a purchase from 01/07/2021
Everything perfect as always
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María Soledad S.
Rating: 4 out of 5
following a purchase from 05/06/2021
the postal service tried to deliver out of hours, and the delivery was delayed for 24 hours, but this does not depend on Vives.
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Sandra D.
Rating: 4 out of 5
following a purchase from 14/06/2021
Good service, fast, and good product, although they have snuck in some minerals that are not pertinent.
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Maite A.
Rating: 4 out of 5
following a purchase from 03/06/2021
I liked them, the shipping was correct
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Vicenta G.
Rating: 4 out of 5
following a purchase from 20/05/2021
Good experience
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MARTA H.
Rating: 3 out of 5
following a purchase from 25/05/2021
I was a bit disappointed because I got a very small stone, 1cm or so and the silver of the setting was quite dirty :( but well, my first tourmaline.
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Response from Vives de la Cortada
Good Marta, we are sorry that your experience has not been satisfactory, from here we want to remind you that, if any product is not what you expected, you can return the items within 48 hours of receiving the order. If you have any doubts, you can check the conditions in the section ".
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Leticia G.
Rating: 4 out of 5
following a purchase from 11/05/2021
Quality products and good customer service
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Carmen A.
Rating: 4 out of 5
following a purchase from 03/05/2021
Thank you for my order, I will buy again. I loved everything."
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Carolina B.
Rating: 3 out of 5
following a purchase from 20/04/2021
It has interesting products at a good price
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Núria F.
Rating: 4 out of 5
following a purchase from 12/04/2021
They take a while to serve, although they already indicate that there is a delay. The metal burners, the colored paint is like unpainted. Otherwise everything is fine. Thank you.
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Pepa C.
Rating: 4 out of 5
following a purchase from 02/03/2021
The only downside is that I could not pay with Paypal, it gave me error.
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Angie L.
Rating: 3 out of 5
following a purchase from 23/03/2021
My rating is based on the fact that you never pick up the phone.... There is no way to communicate with you!!!!!
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Response from Vives de la Cortada
Good morning Angie, we're sorry to hear about your bad experience. We recommend that you always call during business hours. Thank you and sorry for the inconvenience.
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Laura M.
Rating: 3 out of 5
following a purchase from 11/03/2021
The bracelet is excessively small, it didn't look like that on the web image.
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Pilar I.
Rating: 4 out of 5
following a purchase from 02/03/2021
Too much packaging for such a small package. The courier could have put the package in the mailbox and, because of the large box, was forced to find a neighbor to drop it off.
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Ferran M.
Rating: 1 out of 5
following a purchase from 03/03/2021
What I received does not look like the photoI ordered two designer pendant jewellery and received two small pieces of stone cut with a saw. My wife doesn't want it because it's ugly".
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Response from Vives de la Cortada
Good Ferran, they tell me in logistics that they have sent you another unit in compensation for the piece that has arrived. Are you satisfied with the solution we have provided you?
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Mário D.
Rating: 3 out of 5
following a purchase from 03/03/2021
Some of the products sent are of very high quality.
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SHEILA M.
Rating: 4 out of 5
following a purchase from 25/02/2021
all right
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