The reviews highlight fast delivery and careful, secure packaging as a constant strength, with products arriving quickly and well protected. Customers repeatedly mention a wide selection of minerals, bracelets, and stones at good prices, noting the variety, quality, and attractive packaging like small gift bags. The service stands out for responsiveness and helpfulness, including friendly, solution-oriented staff and after-sales support, contributing to a reliable shopping experience. Overall, shoppers praise the seriousness, professionalism, and consistent satisfaction with both in-store and online purchases.
Two quartzes arrived with small bumps and scratches.
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Response from Vives de la Cortada
Good afternoon, we regret that the product has arrived damaged. If you wish you can send us an email to [email protected] and we will proceed to process the exchange or return. We apologize for the inconvenience.
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John R.
Rating: 3 out of 5
following a purchase from 22/06/2024
Hello, I want to exchange 1 piece for another and if it is not possible to proceed to the return of the product. How long does it take to return the product? Thank you
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Response from Vives de la Cortada
Good afternoon, we are sorry to hear that the product was not to your liking. We remind you that you have 48 hours to make changes or returns from the delivery of the order if it has not met your expectations. We apologize for the inconvenience.
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Sylvie R.
Rating: 1 out of 5
following a purchase from 16/06/2024
Problems with items that didn't match the description on the site, several emails sent for a return, and to date no reply. This is the first time I've done this, and I realize that customer service doesn't exist at all! Everything's fine if you don't have any problems. If I don't hear back from you, I'm not sure I'll continue to work with you. After-sales service is important to me.
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Maria Jose R.
Rating: 1 out of 5
following a purchase from 11/06/2024
I am very unhappy I ordered an opal pendant that I also put that I asked please that it was light blue not white well then I get a miniature smaller than a pea and the worst thing is transparent like a magnifying glass so that's not opal at all I have a ring from another place where you can see that the stone is opal, it is turquoise blue not transparent like a magnifying glass and the worst thing is that it is not opal and the note that I wrote as if I had not written it in short.. Never again
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Delphine R.
Rating: 3 out of 5
following a purchase from 03/06/2024
It's been several times that I place an order and I don't receive the total order and I have to make a claim to be reimbursed.
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Raquel S.
Rating: 1 out of 5
following a purchase from 22/05/2024
ALL THE SIZES OF THE BRACELETS ARE WRONG. I ORDERED THEM IN 4MM AND THEY ALL CAME IN 6MM. I HAD TO GIVE THEM AWAY, I DIDN'T EVEN DESERVE TO WASTE MY TIME CHANGING THEM. FATAL
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Manuel B.
Rating: 1 out of 5
following a purchase from 23/05/2024
Two products I ordered did not look anything like the pictures offered on the website.
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Roberto G.
Rating: 1 out of 5
following a purchase from 11/05/2024
The bracelet broke the same day it arrived. The rubber came frayed and when I took it off to train I was left without it. A pity really
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Sabine G.
Rating: 3 out of 5
following a purchase from 18/04/2024
Disappointed by the pendulum which came unstuck on the second day of use Fast delivery otherwise
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Laura R.
Rating: 3 out of 5
following a purchase from 09/02/2024
Quite happy with my order although I expected the opals to be more colorful and one of the bronze pendants had a crushed clasp. Otherwise everything was fine.
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Response from Vives de la Cortada
Good morning, thank you for your comment, we regret that the pendant had a defect if you want we can change it right now, regarding opals the vast majority of minerals vary in color, motif and opacity naturally, that is why in the item description specifies that the product to be delivered is similar to that of the photograph. From here we want to remind you that if you want you can return the articles within 48h from the reception of the order. To process the exchange/return you can send us an email to [email protected], thank you very much and sorry for the inconvenience.
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Ana Lucia G.
Rating: 3 out of 5
following a purchase from 28/11/2023
Óptimo ... obrigada
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Carlos R.
Rating: 1 out of 5
following a purchase from 19/11/2023
I ordered on November 19 and still haven't received my order. After complaint, they just gave me the carrier's number for me to solve the problem. No one answers, always busy signal. Absolutely unbelievable.
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Sara B.
Rating: 1 out of 5
following a purchase from 24/11/2023
At no time is it indicated that the stones stain.
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Societe Le St Graal D.
Rating: 1 out of 5
following a purchase from 13/10/2023
broken or missing items, difficult to reach agreement with managers
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Manuela D.
Rating: 1 out of 5
following a purchase from 07/11/2023
Top
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Herminia O.
Rating: 1 out of 5
following a purchase from 02/11/2023
Variety, quality and price, plus a great customer service. Fast delivery, they are reliable
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Silvia C.
Rating: 3 out of 5
following a purchase from 19/09/2023
In the photos the feeling is that the stones have another color. It is true that it warns, but in my case, the tonality and transparency is very different. There are even many cracks in 2 of the pieces. Next time I will buy them in person, at a fair or in a store. It arrived very well protected, and the transport agency contacted me to adjust the delivery schedule.
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Manuela J.
Rating: 3 out of 5
following a purchase from 31/08/2023
👌👌🙏
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Pilar M.
Rating: 1 out of 5
following a purchase from 31/08/2023
Very fast, very well packaged and total coincidence between photography and received objects, I will buy again.
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Vicente D.
Rating: 1 out of 5
following a purchase from 09/08/2023
THE ADVERTISED DISCOUNT OF 25,00€ IS NOT REAL.
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Craig R.
Rating: 3 out of 5
following a purchase from 05/08/2023
Vibes de cortada always give me great service but I have a problem with the courier UPS in the Uk every single time - and this time they are charging me £80 import tax on an order of £230 - and haven’t delivered on time
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Elisabeth S.
Rating: 1 out of 5
following a purchase from 22/07/2023
I ordered some gemmas that I needed for a certain day. I ordered them ahead of time. They offered between 6 and 10. I told them to give me at least 7 (just in case they gave me less and 6 was not enough for what I needed). They gave me 7. But the worst thing was how long it took. I complained. They told me first thing the next day and it did NOT arrive. It arrived the next day and at noon. It did not arrive in time for what I needed and I do not intend to repeat with this supplier. Delivery is as important as the product.
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Response from Vives de la Cortada
Bonjour Elisabeth, nous sommes désolés que les produits ne vous aient pas plu, nous tenons à préciser que tout minéral ayant un traitement colorant ou similaire est spécifié dans la description du produit.
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Sabine B.
Rating: 1 out of 5
following a purchase from 14/07/2023
Très joli bracelet. Très satisfaite.
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Odette L.
Rating: 3 out of 5
following a purchase from 11/07/2023
Very good
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Paqui M.
Rating: 1 out of 5
following a purchase from 10/07/2023
The shungite pendant is as described and perfectly meets my expectations.
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Olga E.
Rating: 1 out of 5
following a purchase from 21/06/2023
I love your products
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Marilo P.
Rating: 3 out of 5
following a purchase from 31/05/2023
I received my order late
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Tamara F.
Rating: 3 out of 5
following a purchase from 17/05/2023
Everything perfect
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Daniela Z.
Rating: 1 out of 5
following a purchase from 30/04/2023
incomplete delivery... lost package
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Ana Grandvaux B.
Rating: 1 out of 5
following a purchase from 19/04/2023
I am satisfied
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Marilo P.
Rating: 3 out of 5
following a purchase from 31/03/2023
Good
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José H.
Rating: 3 out of 5
following a purchase from 22/03/2023
The only problem is when we make the payment, because we do not pay VAT and we always have to ask for a new invoice to be made.
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Ines C.
Rating: 1 out of 5
following a purchase from 29/03/2023
Great service. The order arrived the next day. Everything was fine.
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Javier M.
Rating: 1 out of 5
following a purchase from 25/03/2023
Very happy
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Gabriel L.
Rating: 1 out of 5
following a purchase from 20/03/2023
What they are doing is disrespectful to their customers.
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Pepi M.
Rating: 1 out of 5
following a purchase from 21/02/2023
Very pleased. Fast shipping, perfect packaging, the pieces 5 stars.
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Susana B.
Rating: 1 out of 5
following a purchase from 06/02/2023
I relied too much on the good reviews. The incense I bought goes out 10 seconds after lighting it The pendulums and the polished stone are pitted from bumps or bad polishing experience.
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Christophe G.
Rating: 3 out of 5
following a purchase from 02/02/2023
not delivered :( still waiting for a delivery and an answer by email to my mail
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Dupin L.
Rating: 3 out of 5
following a purchase from 08/01/2023
Hello I received my order and it misses 3 bracelets 2 agate foam in 4.-Mm
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David V.
Rating: 3 out of 5
following a purchase from 17/12/2022
The tiger eye bracelet perfect and good quality, or garnet bracelet 90 percent of the beads were pitted and some scratched.
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Response from Vives de la Cortada
Bonjour David, nous sommes désolés que le produit n'ait pas été à votre goût, veuillez noter que l'article précise que le produit à livrer est similaire à celui de la photo. Si vous le souhaitez, vous pouvez nous envoyer un message en joignant des photos du produit au 604 25 73 58.
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